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Decisions involved in choosing a destination*What amount of expenditure? *Which destination (country, region, resort)? * Which mode of travel (scheduled air, charter air, ferry, rail, coach, car, bus)? * Which type of accommodation (serviced or non-serviced)? * How long will the holiday last (days / weeks )? * At which time of the year will the holiday take palce (season, month, specific date )? * Package holiday or independent travel? * Which tour operator (if package holiday)? Factors influencing the destination decision
III. Tourists’ On-Site Experiences Mechanisms Shaping On-site Tourist Behaviour: Legal _______________________________________________________________ ________________________________________________________________________________________________________________________________________ Permits and passes ____________________________________________________ ________________________________________________________________________________________________________________________________________ Fees ________________________________________________________________ ________________________________________________________________________________________________________________________________________ Social norms__________________________________________________________ ________________________________________________________________________________________________________________________________________ Infrastructure design ___________________________________________________ ________________________________________________________________________________________________________________________________________ Interpretation______________________________________________________ ______________________________________________________________________________________________________________________________________
IV. The customer satisfaction/dissatisfaction
Two main approaches to defining satisfaction
V. The formation of loyalty to tourist destination
Current models of consumer behavior in tourism Date: 2016-03-03; view: 1034
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