CATEGORIES:
BiologyChemistryConstructionCultureEcologyEconomyElectronicsFinanceGeographyHistoryInformaticsLawMathematicsMechanicsMedicineOtherPedagogyPhilosophyPhysicsPolicyPsychologySociologySportTourism
Tuesday. 10 Kareh 39g_8. ;i. .1 . u ■■.-. . ,11 ofjticnAl £ ii ; , ,,-. .... i -i.i ■ ; ■ ■ i , 11 March 199_ UCifas*. an details will "tie "ehawii (?« tiip Jyojpii.aJ i . ..., .1 .. ■ : I. ■ " ■ ■ ■ . ■ ■ I I ''.:.. ■ S l,!raV-l:.,:l I if," Bfesfc 10.15ft.B. fltmilt US L183K*jmhhthi e-iitiy and1-ridV farwarrf ■ ■ ■ !■ ■ .i,iy '.■■■ i ■ ■■■!■ . ■■■ I ■■■■■■■. i • • ■ i ■ ■ ■ i :■ ■ ■ f ■-!' r :: i. ii . h ■.. Trai/e'l Ei 0 d Limtoi 1 a What do guests receive on arrival? b Where is the usual 'meeting point1 for the group during their stay? c Why is thehospitality desk nor open on Saturday morning? d Which meals are included in the cost? eOn which days are they completely free to do what they want? 2 Rindfurmal words or expressions in the text which mean:
b the rest d free f If you were a student from the USC, which of these tours would you go on? 5 Word stud/In the Welcome Letter in 4 Reading, we read that 'the hospitality desk will be staffed for four hours from arrival'. This means that a member of staff will be there for tour hours a her thegroup arrives. iVlow, there are some examples of formal written language which mighi be seen on the hospicaliry board of an inclusive tours group. Explain each sentence in a less formal way. a Enquire at Reception for further details. b Itinerary subject co alteration at shore notice. c Non-refundable deposit payable at time of reservation. d All rates subject to VAT, e Smokers arc requested to refrain from smoking in communal areas. f No gratuities to staff. g Optional tours subject to adequate demand. h Special rates available for OAPs. i Lunch voucher valid on stated days only. j The management reserves the right to refust- admission (noria.1 outside hotel disco). Unit 12 Tour operation - execution Listening We asked Richard Tobias of rhe British Incoming Tour Operators Association (BITOA) to tdl us about recent changes in incoming tour operations (tours of foreign visitors to the country, in this case, the UK).
1 Before you listen, look at the sentences below. Tell your partner whether If you do not know, guess or try to find out! a D There has been a rrading-up of accommodation from three-star hotels to four-star (tourists are staying in a higher standard of hotel). b D There are more five-star hotels. c □ Hotels will negotiate more on prices. d □ Standards of service are lower, e □ There are more complaints about accommodation. f D There are more second-time visitors (people who have been to the country before). g □ Heritage tours (tours which look at the traditions and cultural achievements of a country) are becoming more popular. 2 Now listen to Richard Tobias and tick {/) the sentences if these changes Reading Look at the rooming list sent to the guide escorting the Koala Tours 'Sydney Opera' group and answer the following questions. a Where is the group staying? b How many rooms are required altogether? c How many groups of three or more are there? What size are they? d Who has the concert tickets? e Who probably has difficulty with stairs? Unit 12 Tom operation - execution KOALA TOURS RX/SOP1/1*113-•Ol LEMlEft DRABBLE HYLODGE HOTEL, SYDNKY SYDNEY OPERA 14 NOV. 199_ 1 Siflht. 15 Cook Road, Sydney Tel. No. Reservations 2-226-3150 OPERATIONS 2-226-6079 ACCOUNTS 2-226-9596
8 Activity Unit 12 Tour operation - execution Read the job advertisement and decide which activities a resort representative would spend a lot of time doing and which activities he/she would spend not much time doing. Date: 2015-12-24; view: 750
|
