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Tour operation - execution
Listening Donald Carter, the Front Office Manager of the FirTree Hotel, and a new trainee Assistant Manager, Peter Makeland, are waiting in the Group Check-in Lounge for a group to arrive. Listen to the tape and, playing the role of Peter, complete the group check-in list below:
The Fir Tree Hotel Group name Tour leader's name and room no. Checked in by Group rooms allocated by Rooms: Single Twin Triples Suites Total Roaming list to Passport list collected Voucher collected Food &i Beverage bleep answered by Additional remarks Supervisor's signature 134 Unit 12 Tour operation - execution 1 Language study Second Conditional Look at what the tour guide says: ► Three of our group are friends, and they'd be happier if they shared a Notice how the Second Conditional is formed: If + Simple Past, would ♦ Infinitive. Put the verb into the correct form. Example: If you worked harder, you mould pass your exams. a If we had more money, we _ _ (spend) our winters abroad. bIf he.___ (read) the newspaper every day. he'd know what was going on in the world. c I suppose you think that if you were rich you_ (be) happy. d How much would you get if you (sell) your car? e If it (nor/rain) so much, I'd ride my bike to work. f Ir they _ (provide) a better service, they'd get more customers. g They (save) money in die long run if they employed their own maintenance people. Reported questions Notice how we report questions; 'Does Mrs Endu smoke?' asked PeteiMakcltuid. ► Peter Makeland asked whether Mrs Endo smoked. 'Can we share a room?' the three girls wanted to know. ► The three girls wanted to know if they could share a room. 'What time will breakfast be?'Megumi asked. ► Megumi asked what time break fa at would be. Now report the following questions in a similar way: a 'Which room is the meeting in?' enquired the group leader. b 'Where does this bus go?' Kevin wanted to know. c 'Why aren't the rooms ready?' she asked me, d 'When did the group arrive?" asked die manager. e 'Whar time will the meeting finish?1 asked Peter. f 'Will the Japanese group be staying for dinner?' asked Helen. g 'Shall I call back later?' Ian wanted to know. h 'Have you wtitten everything down?' asked Donald. Unit 12 Tour operation — execution 3 Speaking You are a tour operator with a very varied clientele. Read the informarion below about three different groups and decide what possible/probable preferences they will have. Consider: type of hotel: de luxe, conference, etc. board: bed and breakfast, half-board, etc. room: type, location, facilities, services, extras. use of facilities: conference rooms, function rooms, restaurants, ere. optional cours: theatre, sightseeing, museums, shopping, etc. Group J A group of students on an educational and cultural tour (mainly staying with families, but including some nights in ,) hotel). Group2 A group ot elderly people visiting your capital city on a weekend package, including a visit to a variety show and a night in a hotel. Group 3 A group of people of various ages on a cycling holiday. 4 Reading Unit 12 Tour operation - execution Read this Welcome Letrer and itinerary for a speciaJ group staying at the Copthorne Tara Hotel in London and answer the questions which follow.
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9.00 »,».. O*pJH"t Ssi a at>rninji i ■■ ■ ■■ -i ' re1'* fi ' '-veryon-e. ftft( CTlottn «t litisur*. Sunday. 8 rtdrch 199- 8.10 -a,ft, DfLpatt fop «n optJiJUAl 1:11 Sij/ Rath ai.d Mondey. 9 Karch 19i._ '.'.::■:■ .i.m Depart fur «>■ ■ .| ' ;■ I i ,! .■,-, l.1 i ■■■!-■■ i... i Aftiir ,i in -i: ■ ; i i -■. JJ.CQ p.m. Evening ai: rhti thea.tra intludett fan ai/ezyotti, Thff jiot i i ■ in. 11-...' ■ :: ■,.. sitaJ. "S'-Buya Haae.d M«e' ■■. -;..- .n ■■■•"• ■ ■!■■ .-- -h- :.,v.j. -v.t.. . Sim* ■Ml.nry Avfiii'i '<•■-. ii ?ht a-atirtn Picxediliy Circus] . Unit 12 Tour operation - execution 137 Date: 2015-12-24; view: 954
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