Tour operation - execution

Listening

Donald Carter, the Front Office Manager of the FirTree Hotel, and a new trainee Assistant Manager, Peter Makeland, are waiting in the Group Check-in Lounge for a group to arrive.

Listen to the tape and, playing the role of Peter, complete the group check-in list below:

The Fir Tree Hotel

Group name

Tour leader's name and room no.

Checked in by

Group rooms allocated by

Rooms:

Single

Twin

Triples

Suites

Total

Roaming list to

Passport list collected
Y1VN0____________

Voucher collected
Yes/No_________

Food &i Beverage bleep answered by

Additional remarks

Supervisor's signature

134 Unit 12 Tour operation - execution

1 Language study Second Conditional

Look at what the tour guide says:

► Three of our group are friends, and they'd be happier if they shared a
room.

Notice how the Second Conditional is formed: If + Simple Past, would ♦ Infinitive.

Put the verb into the correct form.

Example:

If you worked harder, you mould pass your exams.

a If we had more money, we _ _ (spend) our winters abroad.

bIf he.___ (read) the newspaper every day. he'd know what was

going on in the world.

c I suppose you think that if you were rich you_ (be) happy.

d How much would you get if you (sell) your car?

e If it (nor/rain) so much, I'd ride my bike to work.

f Ir they _ (provide) a better service, they'd get more customers.

g They (save) money in die long run if they employed their

own maintenance people.
h Td sack him if 1 (not/think) he was doing the job well.

Reported questions

Notice how we report questions;

'Does Mrs Endu smoke?' asked PeteiMakcltuid.

► Peter Makeland asked whether Mrs Endo smoked.

'Can we share a room?' the three girls wanted to know.

► The three girls wanted to know if they could share a room.

'What time will breakfast be?'Megumi asked.

► Megumi asked what time break fa at would be.

Now report the following questions in a similar way:

a 'Which room is the meeting in?' enquired the group leader.

b 'Where does this bus go?' Kevin wanted to know.

c 'Why aren't the rooms ready?' she asked me,

d 'When did the group arrive?" asked die manager.

e 'Whar time will the meeting finish?¹ asked Peter.

f 'Will the Japanese group be staying for dinner?' asked Helen.

g 'Shall I call back later?' Ian wanted to know.

h 'Have you wtitten everything down?' asked Donald.

Unit 12 Tour operation — execution

3 Speaking

You are a tour operator with a very varied clientele. Read the informarion below about three different groups and decide what possible/probable preferences they will have.

Consider:

type of hotel: de luxe, conference, etc.

board: bed and breakfast, half-board, etc.

room: type, location, facilities, services, extras.

use of facilities: conference rooms, function rooms, restaurants, ere.

optional cours: theatre, sightseeing, museums, shopping, etc.

Group J

A group of students on an educational and cultural tour (mainly staying with families, but including some nights in ,) hotel).

Group2

A group ot elderly people visiting your capital city on a weekend package, including a visit to a variety show and a night in a hotel.

Group 3

A group of people of various ages on a cycling holiday.

4 Reading

Unit 12 Tour operation - execution

Read this Welcome Letrer and itinerary for a speciaJ group staying at the Copthorne Tara Hotel in London and answer the questions which follow.

ERSOT OF SOUTH CAROLINA

-.! :.r :.■!■ ,, i ■, ,.. |l

.tfiti■ !■' ■ ! m ■ ■ ■ '.-.'■! ■!! *n

Infi'i I ■ which I Hep* iri ^: I h? cf use during, yout'Bt*y.

Tndfly ynij wllj h<? r.«)c«.i idliflct td your liutnl tilm.i! f.«. 'r'.Tr;' » I ! ! "

.^ivtii win. i: . ■■ijotattialiiJlet uL¹ Lhe day will be Ert* for you tti

relax af t».............. jht.fi :..i..-i \-' i -.; ■■' h,J-._ri-i n I i ..■..■■! n &.'

¹ ■■ -^gramma duel-fin ynur v.i.-. I t wj i ■ b* as. s.ln!WTi bsiBw, Daparture of :i i . ■! ■■ .i .i tv»n»f#ca will be frnni -li'- Srou-JH Lounge un thei piu. > d jf the hoi i

...... .-itJtity of .■■ ii ■ i- n "■ ^; tlity SkSk. «i:tu»c»J In tin-

. -ii ige, will bit iUMrf*d fac -■■■ i i ■■ ■ ■ .. *rrival for uny

or lnfc.in.ii ton :-:n- m.iv n -juli <? w Li ycu wisli Eo book' *he ■ I I i:mal touti. Th*r» will I)* doa«.on« W *»si»t «1 -th« rllJ titn«s dvit Lft|i, your

■■ ■ liours tew; jtrtlva.1 1 ,'BQ p.rn. - '■ ■ i -ill p.m. ■ t a.m. - .1

.11,50 p.m. ,m. ].' .05. p.m. ¹ DO p.m.

i.pi will b* »*rv«<i in th«.BraBs:er , ■ berwoan 1. 00 s. m. in . n . i..; a ,m.

Friday, 6 Harsh 199-

" ■>■■' .1. ■ . , ■■ -I .1, v|M ■ _M I ,_:,, . L ,y, I-., ■ ■ i ■ i . , :

London- .^ ' nm iob si

Baturdiy, 7 March 199_

9.00 »,».. O*pJH"t Ssi a at>rninji i ■■ ■ ■■ -i ' re¹'* fi ' '-veryon-e. ftft( CTlottn «t litisur*.

Sunday. 8 rtdrch 199-

8.10 -a,ft, DfLpatt fop «n optJiJUAl 1:11 Sij/ Rath ai.d

Mondey. 9 Karch 19i._

'.'.::■:■ .i.m Depart fur «>■ ■ .| ' ;■ I i ,! .■,-, l.¹ i ■■■!-■■ i... i Aftiir ,i in -i^: ■ ; i i -■.

JJ.CQ p.m. Evening ai: rhti thea.tra intludett fan ai/ezyotti, Thff

jiot i i ■ in. 11-...' ■ :: ■,.. sitaJ. "S'-Buya Haae.d M«e' ■■. -;..- .n

■■■•"• ■ ■!■■ .-- -h- :.,v.j. -v.t.. . Sim* ■Ml.nry Avfiii'i
niai^ /Mm ewti tatj:■■ ■<■■■ i. i b ■: raxi

'<•■-. ii ?ht a-atirtn Picxediliy Circus] .

Unit 12 Tour operation - execution 137

Date: 2015-12-24; view: 904