BOOkIRS TOIirS has a vacancy for a

RESORT REPRESENTATIVE

at El Sol, Cliff Top, & Esplendida Hotels, Majorca

THE WORK INVOLVES:

greeting incoming guests— hosting welcome parties —

handling general enquiries —organizing and supervising social

activities aube hotel — acting as a mediator with hotel staff,

police, or other local authorities —advising guests on

shopping — organizing optional excursions — ensuring all bills

and taxes are paid — accompanying returning guests to airport

for return flight to UK.

Experience preferred, but training given For further information contact: Susan MncDougal, Tours, 132 Krtapp St, Basingstoke, Hants, RG21 3PW

Working in groups, copy and complete the table below for chree very different candidates for the Resort Representative job. They should be of equal ability to do the job (quite good), hut they muse be completely different from each other.

No candidate should be better than rhe other two candidates at more than four factors.

Michael Rogers

Silvia Gonzalez

Jorge Diaz

age natior

languages education work experience present job hobbies/skills sports/fitness personality appearance

Now pass the completed table to another group of students. Look at another group's cable and discuss who should be given the job.

Unit 12 Tour operation - execution

9 Activity

Tour operators often canvass holiday-makers for their opinions on their holidays. The results ofrhe holiday surveys are shared with the providers of the relevant services.

Although your hotel has been operating successfully for twenty years, rhis is your first season using a mass-market tour operator. As far as you are concerned, it has been a great success.

At the end of the high season, you have received the preliminary results of their holiday surveys for your hotel.

Discuss the following in groups:

a your overall reaction to the results,

b the aspects of your hotel which meet the requirements of this kind of

operation and those which do not, c the possible reasons for your problems and the steps you can take to

rectify them,

Akconaut Tcniits

■ Head Of ju,: i hi> BroadwayCondon N10 2WL

Hotel Survey: Summer Period(Preliminary Results)

Hotel: __________________ PoripJoa__________________

Period: _______________.May ^S-Jiuk.- ?.H__________

Rooms booked

Survey respondents:

9B / 5 indicates the most Common result

Excellent Good Faff Poor

Location •

Room comfort /

General comfort /

Cleanliness /

Food S

Staff attentiveriess /

Bar service /

Waiter service /

Daytime activities •

Evening activities •

Sports facilities

10 Writing

Unit 12 Tour operation - execution

Write a letter to your British tour operator thanking them for the holiday survey preliminary results. Point out why you feel the tours have been a great success and why next year will be even better. Also, suggest reasons why some results were a little disappointing and explain what steps you wilt take to remedy any problems.

11 Vocabulary

accompanying p. 140, travelling with

assistp. 135. help

attentiveness p. 141, helpfulness and

politeness bleepp. 133. short, high-pitched

sound made by an electronic device to

call sb

canvassp. 141, find out the opinions of cost effectivenessp. 171 (tapescript),

giving enough profit compared to money

spent discerniblep. 170 (tapescript),

noticeable drlvingahard bargainp. 171

{tapescript), insisting on die best

possible price, arrangements, etc. when

negotiating with sb escorting p. 138, going with gourmetp. 171 (tapescript), serving fine

food heritagep. I 38, the traditions mid

cultural achievements o( a country hospitality boardp 135, notice board

which gives information hostingp. 140, being in charge of in-boundp. I 70 (tapescript), comingto

this country

leisurep, 135, free time local authoritiesp. HO, people who

are responsible for the local government

of an area major items of expenditure p.170

(tapescript), things that most money is

spent on mass-market tour operatorp. 141,

one who sells very popular holidays mediatorp, 140, person who acts as a

go-between for two people or groups

who cannot or do not want to

communicate directly package p. 136, inclusive tour private function roomsp. 136, rooms

for private meetings, parties, etc. profit marginsp. 171 (tapescript),

difference between the price at which

you sell something and its cost recessionp. 170 (tapescript). period

when the economy is not very successful rectifyp. I4t,putrightsch that Is

wrong remedyp. 142.put right sth that is

wrong resort representativep. 140. person

who works for a tour operator and

looks after its gucs tj in a hotel

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