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BOOkIRS TOIirS has a vacancy for aRESORT REPRESENTATIVE at El Sol, Cliff Top, & Esplendida Hotels, Majorca THE WORK INVOLVES: greeting incoming guests— hosting welcome parties — handling general enquiries —organizing and supervising social activities aube hotel — acting as a mediator with hotel staff, police, or other local authorities —advising guests on shopping — organizing optional excursions — ensuring all bills and taxes are paid — accompanying returning guests to airport for return flight to UK. Experience preferred, but training given For further information contact: Susan MncDougal, Tours, 132 Krtapp St, Basingstoke, Hants, RG21 3PW Working in groups, copy and complete the table below for chree very different candidates for the Resort Representative job. They should be of equal ability to do the job (quite good), hut they muse be completely different from each other. No candidate should be better than rhe other two candidates at more than four factors. Michael Rogers Silvia Gonzalez Jorge Diaz
age natior languages education work experience present job hobbies/skills sports/fitness personality appearance Now pass the completed table to another group of students. Look at another group's cable and discuss who should be given the job. Unit 12 Tour operation - execution
9 Activity Tour operators often canvass holiday-makers for their opinions on their holidays. The results ofrhe holiday surveys are shared with the providers of the relevant services. Although your hotel has been operating successfully for twenty years, rhis is your first season using a mass-market tour operator. As far as you are concerned, it has been a great success. At the end of the high season, you have received the preliminary results of their holiday surveys for your hotel. Discuss the following in groups: a your overall reaction to the results, b the aspects of your hotel which meet the requirements of this kind of operation and those which do not, c the possible reasons for your problems and the steps you can take to rectify them,
■ Head Of ju,: i hi> BroadwayCondon N10 2WL Hotel Survey: Summer Period(Preliminary Results) Hotel: __________________ PoripJoa__________________ Period: _______________.May ^S-Jiuk.- ?.H__________ Rooms booked
10 Writing Unit 12 Tour operation - execution Write a letter to your British tour operator thanking them for the holiday survey preliminary results. Point out why you feel the tours have been a great success and why next year will be even better. Also, suggest reasons why some results were a little disappointing and explain what steps you wilt take to remedy any problems.
11 Vocabulary accompanying p. 140, travelling with assistp. 135. help attentiveness p. 141, helpfulness and politeness bleepp. 133. short, high-pitched sound made by an electronic device to call sb canvassp. 141, find out the opinions of cost effectivenessp. 171 (tapescript), giving enough profit compared to money spent discerniblep. 170 (tapescript), noticeable drlvingahard bargainp. 171 {tapescript), insisting on die best possible price, arrangements, etc. when negotiating with sb escorting p. 138, going with gourmetp. 171 (tapescript), serving fine food heritagep. I 38, the traditions mid cultural achievements o( a country hospitality boardp 135, notice board which gives information hostingp. 140, being in charge of in-boundp. I 70 (tapescript), comingto this country leisurep, 135, free time local authoritiesp. HO, people who are responsible for the local government of an area major items of expenditure p.170 (tapescript), things that most money is spent on mass-market tour operatorp. 141, one who sells very popular holidays mediatorp, 140, person who acts as a go-between for two people or groups who cannot or do not want to communicate directly package p. 136, inclusive tour private function roomsp. 136, rooms for private meetings, parties, etc. profit marginsp. 171 (tapescript), difference between the price at which you sell something and its cost recessionp. 170 (tapescript). period when the economy is not very successful rectifyp. I4t,putrightsch that Is wrong remedyp. 142.put right sth that is wrong resort representativep. 140. person who works for a tour operator and looks after its gucs tj in a hotel Date: 2015-12-24; view: 811
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