How hoteliers can prepare to welcome their Japanese visitors

The following points suggest how hoteliers can make adjustments to satisfy Japanese visitors' requirements.

Tin'mitiuig.iT mi ii KCTtoriEeinfeQ ttfStalldliiiildbiMiniliny when 11

puirj of Japanese ristoaisfthm&iaj to«od nboulilpreltmbly huve t Jipaowe txatitesi onlMrfu iapei badge. TfiJUfawhnstwssitA ifpw

■il'k-. remain uihcir timiit cotUJWiin tbilinicl ihWOflhoaitheir stay and e\lend 1 personal WelPCTK HidMrewell, Trt <uy gimrihyr 19 cxtrcmi'iy liiyuitamtil Japan.

Avoid puttingJapuriUM! vlstUurs in iwmt* wiih (he riUtnlicr •), 44,444, tit., usIhtsiiWJittrfdewJunlucky. Pboris'Shi' in Jitpanen:, ihc verh in Jil-" heiaj'Slmiu'. 10 thisvupcrelilion should lw lukcn seriously. SofflCli>'tuK » Am;i dh DM ilc-MjttiiiU: H 4lh Ikima! lit,

Eilsurd ,1 tunsistcnlly prainpl rtspoiisi- lor service, us wutl uh com-

pltunls m nil ittpiintnrnls. I In- i.ip................ .<• ,nv 1ihrilln.1l111111l.1111 ■.kill on

duty iiniJ 11 hifih Iuvl-I ;il jcrviiT. Thif 111 :iy iniiiiilly require« luj'lnr tavei11I tutffiny,hiii (In: b«ffiMin lermi tit linure huslntmivarc

nhviiius.

A WdtetSDCNlii................. [.i|>.ini':,. .il III.- lLT<.v|itH'li idi.v-.l-. M ............. .Ii .l|i|iii:u

VotlowPut:^. ii Oily iiiiiilt, and a ncwspapei. Stiurttfs ol JapuiifSt ptl hi if 31 in us foukl a I M.i be pruviijcd.

A stkrfiun of tmilccrics 11nd.ii hair-dfipffihiiultt be prnvuk-J in bmh-roomsII is at*» iipprL'L-iatcd i!" u yilkiim itaiHui liresMii^-tl^ipcniniv ptnvnictJ irf mums

imM iii.ik.' 11 ii- gtKMtled itimw iilhiirna Try to have w ktti one lapanetc naSontl ■ ■ ■ ■mum ftntf, thtoihtftuf! shiuilil reservehinic tmining hs hp«n»<* inn^u.istr jnd ihotiM nteojfc (WSifKUttUraitrainnip

:i|i,iiii"«'|iiiii '.IuimIlIIh¹ uv.iihiblt ill Rcucptinti 111 in nn,ini\, Im r',;iiipit. h letterorwcknimr mill guiduncc iioiL'i.yericrul inloimutmn.

.1 li.iili ,iinl showtluiliiduiifiil I he Jiipuncw utv tiajusirtwctl M home in ktwwerktgmiisiitc Ihu tinth tab bcTorc maskingm .1 tubnr'dnin wiitci. TbwdsheuW bo a drain inttu tnHfenwa Boor,»i s!m*notice in Jii[i;iiicsl- jnul in Manmi.- 'iiin r hiiij'iNifu idvWnj etithe usbnftheitiiiwiii mill 1. hi 1 h . tujJdpojvenlnniuJiii^.

ijgtrcuusu'il iliroutth iihmiihI..... in

i '.'.in bl ' l^:- :.Jiuii!iI h^^r pp i* M Iril I or IwwneM^UCSIN lilthtr Itliin t

^

■ S

&&.

<>rjiRiu|>N. i'tiioluiiildheliikenui jiiveult memhi'r. rOUOM

"I ' ! Mill U ■ I.Mkl ll.l

\\>f u'lri-kliiiu'iii. [In- .kipLiiiL-M.- like Hi liuvi: peOS \st Eug&liluni ten ■iiichcl¹*, iinil miMi iiuip padtKSin Ihfli RMHHwllli keltic CSIp DHi

Lautcts,

'1 lu- Jn[i:iii,-M ilk.- ki&« evidence of a high level oi «wuriiy, etpcclallj

wntisiiiiiiiny ]:nI]L'Mi,i',flliiH' [iii.ii.:i:"iii|>,iiiii.'ii Iv Ii v.in iiIuiiiliiimi i'miIlI Iv |nvivi₁kxl in rwmlileitiliirp and pTOfllOlJffli*) twBott,

Kir the bttliiteWvisitor, siimc hmt Isprdvide a Hiiiincss Crntre M.it'frd willi Jupuncsc linguists, nlk'ini[i lninsl.itinii 11111I wind (WdtfsMjni

Britain W<-h>w<-> Japan prospectus, British Tourist Authority

Japanese visitor?

a plenty of staff on duty

b notices and signs in Japanese

c TV and video in their room

d a Japanese-speaking staffmember

e politeness

f a high level of security

g Japanese newspapers

h Japanese rood

8 Writing

Unit 9 The business traveller

Imagine you are the representative of a group ot Americans coming to stay in a hotel in your country. Look back at your notes from 6Speaking and write a Welcome Letter for the group.

9 Activity

In this activity you are going to design a business apartment. Using the outline plan of a business apartment ar the Copthorne Tara Hotel, decide where you would put the items below.

dressing-table double bed whiteboard screen coffee-table TV and video overhead projector slide projector sink

phones and fax

wardrobe

armchair

flip-chart

bedside table

cupboard

meeting table and chairs

PC and printer

Compare your design with the true version on page 108.

Unit 9 The business traveller 107

I 0 ActivityThe following table is taken from comprehensive surveys conducted by

American Express covering over 2,000 large and medium-sized companies across all major business sectors during 1989, 1990, and 1991. The four countries involved were the UK., Germany, France, and Switzerland. In each country, the research covered at least 400 companies.

Look at the table below and read the sentences to discover which country is A, which one is B, etc.

Hotels- who's entitled to what?

a In Germany, most directors were allowed to stay in luxury/four-star hotels.

b In Switzerland, more of the sales/field force stayed in three-star accommodation than in luxury hotels.

c In France and Switzerland, some senior managers were restricted to two-star accommodation.

d In Switzerland, very few directors used three-star hotels,

eSome German directors stayed in two-star hotels.

f A smaller percentage of UK senior managers were obliged to use three-star hotels than their Swiss counterparts.

Unit 9 The business traveller

Vocabulary

abundantp, I OS, more than enough access to p. 165 {tapescript), chance to

use additional extrasp. I64(tapcscripi).

things which are given but are not

normally included at your fingertipsp. 103, very near

you, ready for use cloakroomp. 103, room where visitors

can leave their coats, bags, etc. conducive top. [03, helpful for counterpartsp. 107, people in a similar

position cross-cultural training p. 105. training

which helps people to understand

different cultures crucialp. 101. very important designatep. 105, give a name or

number to distinguish betweenp. 164

(tapescript), show the difference

between

double-checkedp. I0I, checked twice dressing-gown p. 105. loose coat worn

Indoors, usually before dressing duty managerp. 164 (tapescript), the

most senior manager working in the

front office at any given time farewellp. 105, goodbye flip-chartp. 103. large pad of paper on a

board, used when giving presentations,

etc. floodingp. 105, covering the floorwirh

water honeymoonersp. I0S, people who

have just got married interconnecting withp. 103, |oinedto kettlep. I05,contalnerfarboilingwater

linguistsp. 105. people who know about

or who can speak languages well loaded with sthp. 103, with sth in its

memory offmyownbatp, 165 (tapescript),

without being told to do it promptp. 105, fast, without delay restricted top. 107, only allowed to use sachetsp. 105, sealed plastic or paper

packs containing a small amount of a

product sales/field forcep. 107, people who sell

a company's products screenp. 103, blank surface onto which

pictures are projected soakingp. 105, relaxing In the bath for a

longtime stationeryp. 103. paper, pens.

envelopes, etc. statusp. I 64 (tapescript), social or

professional position superstitionp. lOS.beliefforwhich

there is no good reason teletextp. 103, service which provides

news and information In written form on

television

the vast majority ofp. 107. most top of the rangep. 164 (tapescript:), the

best of them all treble-checkedp. 101, checked three

times unaccompanied p. 105. alone, without

a companion venuep. 101. place where people meet

for a large event, for example a sports

contest, a concert or a conference VHSp. 103, video recording system were obliged to p. 107,had to

CLASSIC BEDROOM

—u"

Date: 2015-12-24; view: 1698