Home Random Page


CATEGORIES:

BiologyChemistryConstructionCultureEcologyEconomyElectronicsFinanceGeographyHistoryInformaticsLawMathematicsMechanicsMedicineOtherPedagogyPhilosophyPhysicsPolicyPsychologySociologySportTourism






The business traveller


 



 


 


1 Listening


Hotels like to make sure their important guests enjoy a superior service. You arc going ro lisren ro a Front Office Manager explain how his hotel treats its important guests differently.

Before you listen, consider:

a What kind of business guests are important fora hotel? b What can a horel do beforeand on the arrival of an important guest to make their stay comfortable and easy?

Listen to the Front Office Manager explain his hotel's policy and complete the table below.


 


Class of Guest

VIP (very important person)

CIP (company important person)

WP (very very important person)


Typical Job/Position Before Arrival


On Arrival


Unit 9 The business traveller 101

2 Word StudyNotice how we make comparisons between things:

►■ Like any other company, we need to be able to identify important customers.

Like is followed by a noun, e.g. company.

* Just as an airline will offer a better quality service to fim-class passengers, we will provide a higher standard for our important guests.

Just as is followed by a subject and verb, e.g. an airline will offer ... Notice how we make contrasts between things:

Unlike the normal business guest, the VIP has bis or her room allocated in advance.

Unlike is followed by a noun, e.g. guest.

>■ Whereas C1P rooms are double-checked, all VVP rooms arc treble-checked.

Whereas is followed by a subject and verb, e.g. CJP rooms are... Complete the sentences below with the appropriate word or words:

a Many Americans like to have tea and toast for breakfast, _ most

British do.

b letters, faxes are a means of immediate communication.

c chc venue for this year's conference is Vancouver, next year

we'll be in Hawaii.

d charge cards, credii cards are a common means of paying

hotel bills.
e economy class, business class can be quite expensive.

1 _ the location of a hotel is important for tourists, it is crucial for

business travellers, too.

g this year business is looking up, last year was disastrous.

h VIPs, CIPs get special treatment at most hotels.

i hostels, hotels offer en suite rooms, as well as many additional

facilities.

j He earns £8,000 a year, she earns at least £25,000 including

bonuses.


Unit 9 The business traveller

3 Language studyPresent Perfect Continuous vs Present Perfect Simple

Notice how we use the Present Perfect Continuous:

Some of our guests have been coming here for years. >■ He's (has) been writing a report since three o 'clock.

We use the Present Perfect Continuous with a phrase saying how long.

Compare this with the Present Perfect Simple:

►■ We've bad lots ofVIPs here this week.

+ He's (has) written twenty pages of his report.

We use the Present Perfect Simple with a phrase saying how many or how much.

Put the vetbs in the following sentences into the correct form:

a 1 (save)________________ for two years. I (save)



£1,000.

b Since lunch-time, Mary (read). the newspaper. She

(iv;kI) ______ half of it.

c I {only play) _ a few games of squash because 1 (only

play) i[ fora while.

d I {drink} coffee all day. I (drink) eight

cups.

e (you only read) the first chapter? You (read)

that book ror ages.

f Albert (nor work) there for long, but he (already

be promoted) twice.

g I (sit) at my typewriter since eight o'clock this

morning, but I {only manage) _ to write four letters.

h Belinda (play)________________ tennis since she was five, and it

shows-she (win) every competition she's entered

in che last two years.

4 Reading 1What special facilities do business travellers expect? Make a list.

2 Read the text about the Copthorne Tara Business Apartments. In what ways are the facilities they ofter similar to or different from the list you have made?


Unit 9 The business traveller


 


hen you are away on business, you need a place : which is equipped for and

conducive ro business. Somewhere

quite unlike the average hotel room.

But you need to know you'll have a

comfortable stay, too.

With this in mind, the Copthorne Tara Hotel now offers the unique Business Apartment;a high-quality bedroom linked to a fully-equipped office meeting room for up to six people, with its own separate cloak­room/toilet facilities.

The perfect setting

The Copthorne Tara has a particular understanding of the needs of the busy executive, and eachBusiness Apartment is furnished to create the professional atmosphere in which you would wish to do business.

The bedrooms, separate bul intercon­necting with die office meetingrooms, are of the Copthorne Tara's usual high


standard, with private bathroom, TV, and telephone.

The rightjucilities

The equipment in your Business Apartment has been carefully chosen to place at your fingertips all the essentials of the modern office: fax/ copier, phones, and PC with printer (loaded with the latest Louis and WordPerfect software).

A VHS player and teletext television are conveniently situated for groupviewing. A screen is ailing-mounted for use wii h slide or overhead projector (available on request) and there is a large white marker board, a flip-chart, and supply of stationery,

Fridge and tea- and coffee-making

facilities are provided, and full room service is, of course, available at all limes.


 


Listening


Listen to this interview with Margaret Sesnan, a business executive who travels a lot in her job.

Before you listen, match these words with their definitions:


 



exhibition slippers

3 Stand (noun)

4 trade fair


a soft shoes worn only ai home

b a very large show of goods, advertising, etc.,

for people who work in a particular industry c an area or structure where things are

displayed, exhibited, or sold d a show for the public


Uttit 9 The business traveller

Now answer these questions:

a What is Margaret's job and what type of business trips does she go on? b How are the crips arranged?

c What business facib'ries does she look for in a hotel? tl What special features does she look for as a woman? e What different customs does she mention at business appointments in Japan?

Margaret said that she prefers to be on a lower floor and near the lift for safety reasons.

Working in pairs, discuss what other special needs you think travelling female business executives have. Consider facilities and security features.


Speaking


Business nowadays is very much an international and multinational activity. It is often in the hotel where the cultural differences resulting from this fact are most evident.

1 What special cultural difficulties and needs would an American business
person have in your country?

Think about social customs/behaviour, greeting people and meeting in general, language difficulties, food and eating habits (and meal table etiquette), and business situations (dress, negotiating, making deals, etc.).

2 How would a hotel find out about the details of these different cultural
practices and customs?

3 What can the hotel do to help people of different nationalities and
cultures feel at home and feel able to mix with others?

Think about reception procedures, room design and facilities, information sheets and signs, restaurants, and staffing.


7 ReadingA significant proportion of business travellers are Japanese, and some

hotels rry to cater for their specific requirements,

1 Before you read the text, think about these questions:

a Why would a Japanese visitor probably not want to stay in room 444? b What particular features would a Japanese visitor want to find in a

hotel bathroom? c Would a Japanese couple prefer twin beds or a double bed?


Unit 9 The business traveller

2 Now read the article to check your answers.


Date: 2015-12-24; view: 1569


<== previous page | next page ==>
Gibbes Museum of Art Gray Line Tours | How hoteliers can prepare to welcome their Japanese visitors
doclecture.net - lectures - 2014-2024 year. Copyright infringement or personal data (0.008 sec.)