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Hotel and restaurant services
Word study 1 Below are seven requests made in American English to a receptionist. Can you match them with the British English explanations? 1 'Where are the rest-rooms?' 2 'Where can I find a drug-store to get some band-aid?1 3 'Can you get gas on the freeways?' 4 'Can I make a reservation for the fall?1 5 'My wife left her purse in the elevator at the subway station.' 6 'Can we have some cookies and candy for the kids sent up to 7 'We can't turn the faucet on.' a He needs to buy some plasters at a chemist. b He wants to make a reservation tor the autumn. c His wife left her handbag in the lift at the underground station. d There's something wrong with the rap. e He wants to know where the toilets are. f He wants to know if he can buy petrol on the motorway. g They want some biscuits and sweets in their room for the children. Unit 5 Hotel and restaurant services 2 Can you write the British English for the following American English words? US UK US UK
a traveler's check b downtown c vacation d potato chips e closet f garbage/trash g diaper
2 Reading Read these two menus and fill in the gaps with the following words: bread, fresh, garnish, served, cheese, home-made, spicy, seasoned, choice, sweet, sauce, coated, creamy, liqueur, selection, wrapped, roasted MENU
Dot ;ind tastycombination bffi*shleeks and potato 1 with fresh herbs Crudites with Garlic Mayonnaise ('rundi> I'wsli vegetable?! served with a tasiy garlic maynrmaisedip Melon aud Prawn Cocktail Del Lea le mixture ol1 iVesh melon and juicy prawns with salad *
Chicken Liyei1 Pate Home-made chicken liver p3te seized with melba toast -and a crisp side saliid Beet Madras with Bice Mot and .____ orienml curry with symbols and rice Fillet of Haddock in Breadcrumbs with Tartare Sauce Fresh fillel of haddock Coaled in hnmc-r Peas Broccoli with Almonds Lyonnaise Potatoes Saute Potatoes Fresh Fruit Salad Apple and Honey Pie with Custard Sauce Freshly-baked apple drizzled with honey and served under a crust of" pastry Unit 5 Hotel and restaurant services GOURMET MENU Lesdilices de Grisort Air cured beef and ham from the Engadine La creme aux amdndes Les escargots en chattsstin Ut petite salade Le sorbet au marc de champagne Sorbet with marc de champagne
Les migtions de pore a I'orange Vemince de veau zurichois I'll in slices of veaJ and rnoshrooms in a creamy sauce — with rosri potatoes La mousse de iaumon 'ciboidette et hi bouquMere de Ugumgs et le viz salvage A light salmon mousse in a chive sauce served with a 2 of vegetables and wild rice La fondue vdlaisanne Dip crusty cubes of "__ into bubbling l!L__ and wine and enjoy the taste of Switzerland
LegAteau aux noisettes Hazelnut cream gateau Souffle glace au Grand Marnier A favourite ice cream souffle flavoured with Grand Marnier !!
Le' parfaitghice a la nougatine Home-made nougat-flavoured ice parfait Le cafe et les trujfes Coffee and home-made truffles Source: The Swiss Centre. London 56 UnitS Hotel and restaurant services 3 ListeningListen to some people ordering food from the menus shown. What do they order? Dialogue 1 Dialogue 2 Dialogue 3 Man Woman Man Woman Man Woman Starter Main course Dessert 4 Language stud/Intentions and spontaneous decisions Look at how we talk about chings that we have already decided: ► I'm going to have the fondue. It's delicious here. Look at how we make decisions at the moment of speaking: > /« that case, I'll have the pork medallions. In the following exercise, put the verb into the correct form using either will qt going to. Example: 'What would you like, tea or coifee?' 'Oh, I'll have coffee, please,' a 'Have you written that letter yet?' 'Oh, no - 1 forgot. I (do) it now.' b Tve decided to buy a new car.' 'Oh, have you? What sort (you/buy)?1 c 'Has Susan got any plans, now she's finished college?' LOh, yes. She _____________ (look) for a job in hotel management.' d 'I can't remember how to retrieve a customer's guest history on the computer,' 'Oh, don't worry. It's quite easy. 1 _ (show) you.' e 'Have you finalized arrangements with that tour operator?' 'Yes, we _____________ (sign) the contract with them tomorrow.' f I'm afraid there is no chicken tonight.' 'OK. We____________ _ (have) the beef g 'We haven't got any more coifee.' 'Haven't we? OK, I (ask) someone to buy some more.' Unit 5 Hotel and restaurant services Making requests Look at the way the people in the restaurant asked for tilings: ► Can you bring us a bottle of water, please? ► Could we possibly order, please? ► Do you think you couldbring us the wine list,... ? Now ask similar questions using the verbs in brackets. a You don't know the telephone number of a caller, (give) b You didn't hear a customer's surname, (repeat) c You don't know how to spell txie name of a town, (spell) d You want to know if there are any vegetarians in a group. e You are not sure what time a guest is arriving, (confirm) f You want to check how many people thete are in a group, (tell)
Speaking Complete the waiter's half of the dialogue, using the prompts in br; Then act out the dialogue in pairs. waiter: (Evening.) customer: Good evening. waiter: (Two?) customer: Yes, please. waiter: (Aperitif?) customer: No, thanks. waiter: (Menu.) customer: Thanks. waiter: (Order?) customer: Well, I'm not quite sure what to have. waiter: (The veal?) customer: All right. Til have that. WAITER: (To start?) customer: Almond soup, please. waiter: (Wine?) customer: Yes. A bottle of house white, please. waiter: (All tight?) customer: Yes, thanks. Delicious. waiter: (Dessert?) customer: Hazelnut gateau for me, I think. waiter: (Coffee?) customer: Yes, thanks. That would be nice.
2 Now use the waiter language and the menus to act out the conversations between the waiter and the guests in a hotel restaurant. Unit 5 Hotel and restaurant services Reading 1 Where exactly in a hotel would you see these notices and signs?
RESERVED PLEASE VACATE YOUR ROOM BY 1 2 NOON The management and staff are here to ensure that you have □ pleasant stay. Please call reception if you have any further requirements.
We accept... Date: 2015-12-24; view: 2203
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