Hotel and restaurant services

Word study 1

Below are seven requests made in American English to a receptionist. Can you match them with the British English explanations?

1 'Where are the rest-rooms?'

2 'Where can I find a drug-store to get some band-aid?¹

3 'Can you get gas on the freeways?'

4 'Can I make a reservation for the fall?¹

5 'My wife left her purse in the elevator at the subway station.'

6 'Can we have some cookies and candy for the kids sent up to
the room?'

7 'We can't turn the faucet on.'

a He needs to buy some plasters at a chemist.

b He wants to make a reservation tor the autumn.

c His wife left her handbag in the lift at the underground station.

d There's something wrong with the rap.

e He wants to know where the toilets are.

f He wants to know if he can buy petrol on the motorway.

g They want some biscuits and sweets in their room for the children.

Unit 5 Hotel and restaurant services

2 Can you write the British English for the following American English words?

US

UK

US

UK

a traveler's check

b downtown

c vacation

d potato chips

e closet

f garbage/trash

g diaper

2 Reading

Read these two menus and fill in the gaps with the following words:

bread, fresh, garnish, served, cheese, home-made, spicy, seasoned, choice, sweet, sauce, coated, creamy, liqueur, selection, wrapped, roasted

MENU

Homemade Leek and Potato Soup

Dot ;ind tastycombination bffi*shleeks

and potato 1 with fresh herbs

Crudites with Garlic Mayonnaise

('rundi> I'wsli vegetable?! served with

a tasiy garlic maynrmaisedip

Melon aud Prawn Cocktail

Del Lea le mixture ol¹ iVesh melon and juicy

prawns with salad *

Chicken Liyei¹ Pate Home-made chicken liver p3te seized with melba toast -and a crisp side saliid

Beet Madras with Bice

Mot and .____ orienml curry

with symbols and rice

Fillet of Haddock in Breadcrumbs

with Tartare Sauce

Fresh fillel of haddock Coaled in hnmc-r
breadcrumbs and served with
.________ tartare sauce

Peas

Broccoli with Almonds

Lyonnaise Potatoes Saute Potatoes

Fresh Fruit Salad
Seasonal fresh fruil salad in a
orange juice. TS& is efifeiStl wilh a
____ of natural yoghurl ur fresh frcam

Apple and Honey Pie with Custard Sauce

Freshly-baked apple drizzled

with honey and served under a

crust of" pastry

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GOURMET MENU

Lesdilices de Grisort Air cured beef and ham from the Engadine

La creme aux amdndes
A 1____ almond soup

Les escargots en chattsstin
Six snails perfumed with garlic and — in pastry.

Ut petite salade
A mixed garden-_L!___ salad

Le sorbet au marc de champagne Sorbet with marc de champagne

Les migtions de pore a I'orange
Medallions of pork in S spicy orange__ served with piiaffrice

Vemince de veau zurichois

I'll in slices of veaJ and rnoshrooms in a creamy sauce —

with rosri potatoes

La mousse de iaumon 'ciboidette et hi bouquMere de Ugumgs et le viz salvage

A light salmon mousse in a chive sauce served with a 2 of

vegetables and wild rice

La fondue vdlaisanne

Dip crusty cubes of "__ into bubbling ^l!L__ and wine and

enjoy the taste of Switzerland

LegAteau aux noisettes Hazelnut cream gateau

Souffle glace au Grand Marnier A favourite ice cream souffle flavoured with Grand Marnier !!

Le' parfaitghice a la nougatine Home-made nougat-flavoured ice parfait

Le cafe et les trujfes Coffee and home-made truffles

Source: The Swiss Centre. London

56 UnitS Hotel and restaurant services

3 ListeningListen to some people ordering food from the menus shown. What do

they order?

Dialogue 1 Dialogue 2 Dialogue 3

Man Woman Man Woman Man Woman

Starter

Main course

Dessert

4 Language stud/Intentions and spontaneous decisions

Look at how we talk about chings that we have already decided:

► I'm going to have the fondue. It's delicious here.

Look at how we make decisions at the moment of speaking:

> /« that case, I'll have the pork medallions.

In the following exercise, put the verb into the correct form using either

will qt going to.

Example:

'What would you like, tea or coifee?' 'Oh, I'll have coffee, please,'

a 'Have you written that letter yet?' 'Oh, no - 1 forgot. I (do) it now.'

b Tve decided to buy a new car.' 'Oh, have you? What sort

(you/buy)?¹ c 'Has Susan got any plans, now she's finished college?' ^LOh, yes. She

_____________ (look) for a job in hotel management.'

d 'I can't remember how to retrieve a customer's guest history on the

computer,' 'Oh, don't worry. It's quite easy. 1 _ (show)

you.' e 'Have you finalized arrangements with that tour operator?' 'Yes, we

_____________ (sign) the contract with them tomorrow.'

f I'm afraid there is no chicken tonight.' 'OK. We____________ _ (have)

the beef g 'We haven't got any more coifee.' 'Haven't we? OK, I

(ask) someone to buy some more.'

Unit 5 Hotel and restaurant services

Making requests

Look at the way the people in the restaurant asked for tilings:

► Can you bring us a bottle of water, please?
P* Could you change mine, please?

► Could we possibly order, please?

► Do you think you couldbring us the wine list,... ?

Now ask similar questions using the verbs in brackets.

a You don't know the telephone number of a caller, (give)

b You didn't hear a customer's surname, (repeat)

c You don't know how to spell txie name of a town, (spell)

d You want to know if there are any vegetarians in a group.

e You are not sure what time a guest is arriving, (confirm)

f You want to check how many people thete are in a group, (tell)

Speaking

Complete the waiter's half of the dialogue, using the prompts in br; Then act out the dialogue in pairs.

waiter: (Evening.) customer: Good evening. waiter: (Two?) customer: Yes, please. waiter: (Aperitif?) customer: No, thanks. waiter: (Menu.) customer: Thanks.

waiter: (Order?)

customer: Well, I'm not quite sure what to have.

waiter: (The veal?)

customer: All right. Til have that.

WAITER: (To start?)

customer: Almond soup, please.

waiter: (Wine?)

customer: Yes. A bottle of house white, please.

waiter: (All tight?)

customer: Yes, thanks. Delicious.

waiter: (Dessert?)

customer: Hazelnut gateau for me, I think.

waiter: (Coffee?)

customer: Yes, thanks. That would be nice.

2 Now use the waiter language and the menus to act out the conversations between the waiter and the guests in a hotel restaurant.

Unit 5 Hotel and restaurant services

Reading

1 Where exactly in a hotel would you see these notices and signs?

RESERVED

PLEASE VACATE YOUR ROOM BY 1 2 NOON

The management and staff are here to ensure that you have □ pleasant stay. Please call reception if you have any further requirements.

We accept...

Date: 2015-12-24; view: 2048