PRESS BUTTON TO OPERATE

2 Read the following extract from the 'Welcome Information' notes placed in the rooms at the Forte Crest Hotel in Gloucester. Complete the gaps with these words:

advance, advisable, arrangements, attractions, available, hired, loan, pleased, programmes, returned, served, vacate

Unit 5 Hotel and restaurant services

▼ Comments

The DutyManagerwillbe ¹_

suggestions, or to help with any problems or difficulties you may have.

t Departure

Please ?______

day of departure.

▼ Dinner

Served in the Berkeley Restaurant daily: Monday-Sunday 7.00-10.00 pm (last orders).

It is always _______ to book to be sure of a

table. Reservations can be made through Reception.

l platters' are available, -

LaLenigil patters ae avaiable,
your room if arriving after restaurant hours,
provided they are booked in 5_____ at

Reception.

t Dry cleaning and laundry

A laundry bag, list and tariff are in your dressing-table drawer. All items placed with Reception by

9,00 am will be _______ the same day. This

service isnot ^{T_____________} at weekends.

▼ Entertainment

We hoid current brochures for major local

*_______ i and Reception witl be pleased to

advise on local cinema and theatre ^9___________

▼ Games

A chess set, draughts and children's games, etc.
are available on ??_ from Reception.

▼ Golf

There is an excellent 18-hole golf-course locally, at the Cotswold Hills Golf Club. Equipment can

be ^______ if necessary. Please contact

Reception who will make ??____ for you.

3 Suggest headings for these items from the "Welcome Information' notes:

An electric iron arid ironing-board are available on loan by contacting Reception.

Please contact Reception who will gladly book a taxi for you.

The switchboard has the facility to allow guests to listen into their children's room from any house phone. Please ring Reception for details.

May be ordered from Reception and will be delivered to your room in the morning.

▼ t____________________ -

The management cannot accept responsibility for guests' effects left on the premises, but a valuable item may be deposited for safe keeping against a receipt signed by the Manager or a member of the Reception staff. The receipt must be retained as it will be required as the authority for the item to be withdrawn from deposit.

Provided in a special folder in the dressing-table drawer.

Unit 5 Hotel and restaurant services

7 Listening

Listen to these conversations between guests and Reception. Complete the notes below.

8 Writing

The receptionist has received the following messages in the last hour. Can you expand the notes into full sentences?

Example:

Mr Smith in Room 106 would like a bottle of champagne and two glasses brought to his room as soon as possible.

Unit 5 Hotel and restaurant services

Activity

One of the most important services for hotel guests is the food and drink service. In a large hotel this is organized in what is called 'the food and beverage cycle' and involves a considerable number of staff.

There are five sections to the cycle:

PURCHASING

SELLFNG

RECEIVING

X

PREPARING

STORING & ISSUING

 

 

 

 

In smalt groups, match

1 head chef

2 storeman

3 wine waiter

4 receiving officer

5 contmis chef

6 head waiter
⁷ maltre d'

8 purchasing officer

9 chef de partie
10 bus boy

1.1 sous chef/under

chef 12 waiter/waitress

the job titles below with the job descriptions.

asets and clears the tables

b buys food and drinks, deals with suppliers

c welcomes the clients to the restaurant, deals

with complaints

dlooks after one section of the kitchen e checks deliveries, arranges transfer to stores f cooks food and is training to be a chef g arranges staffs work in the dining-room h plans menus, trains and supervises kitchen

staff

i serves customers, takes orders, brings food j helps supervise kitchen staff k looks after stock, gives it to various

departments I takes drinks orders, advises on wines

Now pur the jobs into the relevant sections of the chart below.

Date: 2015-12-24; view: 1505