COMFORT TOURS LONDON

T

FAX MESSAGE

Date: 13th March 199_

From: Kate James

To: Melissa Hotel

Attention:

Reservations

No. of pages: I

Could you please reserve a double room with private bath for Mr and Mrs Charles Davies? They will be arriving on 18th April and staying for 3 nights (departing on. the morning of 31st April).

It Is their 25th wedding anniversary, so could you arrange for champagne and flowers to be placed in the room?

Look forward to receiving your confirmation, with exact cost, by fetuitL Regards

Nameofg;uest{s)

Number of guests

Room(s) required

Dates

Special requirements

7 Writing

Reply to che reservation by fax, asking for any additional information you require,

Melissa iHotef

FAX MESSAGE

From:

To:

Attention:

Date:

No. of pages:

8 Listening

Unit 4 Reservations and check-in

Below are some extracts from a conversation between a receptionist and a guest checking in without a reservation. Pur them in the order (from 1 to ] 0) in which you think you will hear them.

a D Would you like an Executive ax £\25 or a Standard at £95?

b D And may I take your home address, please?

c □ It's room 760 on the seventh floor.

d D Hello.

e □ And the name, sir, is ... ?

f D Here's your credit card, passport, and here's your key.

g D This is your registration card. Can you just check dirough the

details, please? h □ Just the one night? i □ Because you're not a British ciriten, I'll require your passport in

order to complete the registration. j □ How will you be settling your account, sir?

Now listen to a real check-in conversation to see if your suggested order is the same.

9 Speaking

Working in pairs, invent some details for yourself and check in at your partner's hotel, following die check-in procedure above for people without reservations.

Use the details from the fax reservation and reply in 6Reading to act out the conversation at check-in when a reservation has been made.

Unit 4 Reservations and check-in

10 Activity

Divide into groups ot three or four. Each group should do two things;

a Write a list often rooms which remain unbooked in your hotel for tonight. Each room should have an advantage and a disadvantage.

Example:

Room 106

Advantage = lovely sea view

Disadvantage = noisy because above the bar

b Write a list often guests (singles or couples) who have reservations for tonight. Write a brief profile of each guest and make a note of their preferences (they do not need to match the ten rooms).

Example:

Elderly couple who want a quiet room near thelifi.

Exchange your list of guests (but not your room list) with another group. Try to fit the guests into the rooms on your list so that as tar as possible everyone gets what they want.

At the end, show your solution to the other groups.

11 Activity

Divide into two groups, A and B.

A

You are computer company representatives. You will be trying to persuade a hotel manager to buy your computer system. Prepare a product presentation. What teatures does your system have? How will it help die hotel? Use the information from earlier in diis unit if you want, but make sure the system is your own.

B

You are hotel managers. You are thinking of buying a new computer system for your hotel. What do you want the new system to be able to do? Prepare a lisr of questions to ask the computer company representative.

In pairs, act out the conversation between the computer company representative and the hotel manager.

At the end report back to your group about how successful/satisfied you were.

Unit 4 Reservation! and check-in

Vocabulary

aidingp. 46, helping

allocate a room p 155 (tapescnpi),

decide which room a guest will stay in confirmationp. 48, agreeing to a

booking already made corporate clientp. 46, client which is a

company rather than an individual flexibilityp. 46.ability to adapt to

different conditions have a preference forp. 156

(tapescript), prefer integrationp. 46, combining various

parts market segmentsp. 46. particular

parts of the market manualp. 42, done by hand matchingp. 46, the same as modulesp. 46,units of a computer

program that have a particular function potentialp. 46, possibility of being

developed or used prior top. 47, before processguests p. 46, complete all the

official transactions necessary for guests

to stay provision for sthp. 47, preparation that

has been made in case sth happens reducingp. 46. making smaller refer tosb p. 48, send to sb for advice or

action

requirep. 50. need, requirement

p. 49, thing needed, meet sb's

requirementsp. 47, be what is

needed

reservationist p. 46, reservation clerk retrievep. 48, get or find again revenuesp. 46, income room rackp, 47,board containing cards

showing the details of the rooms in the

hotel settling your accountp. 50, paying

your bill softwarep. 45. computer data and

programs statisticsp. 46, collection of information

shown in numbers, adj statisticalp. 42tailoring sth to sb's needs p.46,

adapting sth forsb take sb's contact detailsp. 48. wrrte

down sb's name, address, telephone

number, etc. transactionp. 46,piece of business

conducted (especially between two

people) up-to-the-minutep. 46, including the

most recent information utilizesp. 46.uses

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