H10. Demonstrate contract management skills

H10.1 Create a proposal

H10.1.1 Assess needs
H10.1.2 Justify appropriateness and feasibility of contract
H10.1.3 Prepare business case
H10.1.4 Obtain approvals

H10.2 Develop terms of reference

H10.2.1 Take into account resources, time and quality issues
H10.2.2 Specify requirements

H10.3 Select Contractor

H10.3.1 Develop request
H10.3.2 Communicate request
H10.3.3 Evaluate responses

H10.4 Monitor contract progress

H10.4.1 Keep contract on schedule and within budget
H10.4.2 Anticipate delays and difficulties and adjust when necessary

H10.5 Evaluate output

H10.5.1 Learn from results

I. Demonstrate Interpersonal Skills

1. Demonstrate concern for client / customer / user

2. Demonstrate oral communication skills

3. Demonstrate written communication skills

4. Demonstrate leadership

5. Demonstrate negotiation skills

6. Demonstrate interviewing skills

7. Demonstrate teamwork skills

I 1. Demonstrate concern for client / customer / user

I1.1 Respond to client needs and expectations

I1.1.1 Identify needs and expectations

I1.2 Maintain and improve quality of services

I1.2.1 Obtain information from client / customer / user
I1.2.2 Initiate action and address issues with the client in mind

I1.3 Easily establish contact with clients / customers / users

I1.3.1 Demonstrate interpersonal skills
I1.3.2 Demonstrate listening skills
I1.3.3 Demonstrate professional competence

I1.4 Maintain long lasting relationships with clients / customers / users

I1.4.1 Demonstrate interpersonal skills
I1.4.2 Demonstrate listening skills
I1.4.3 Demonstrate professional competence

I 2. Demonstrate oral communication skills

I2.1 Give clear directions and instructions

I2.1.1 Understand adult learning principles
I2.1.2 Make presentation one-on-one, to small or large groups
I2.1.3 Contribute to departmental and interdepartmental committees and working groups

I2.2 Explain complex issues and material in plain language free from jargon

I2.3 Make various types of formal presentations

I 3. Demonstrate written communication skills

I3.1 Write clearly and concisely

I3.1.1 Use appropriate vocabulary and terminology
I3.1.2 Comply with grammar rules

I3.2 Edit documentation

I3.3 Organize complex information to facilitate understanding

I 4. Demonstrate leadership

I4.1 Demonstrate a capacity to influence

I4.1.1 Express and promote ideas
I4.1.2 Take a clear stand on issues
I4.1.3 Make oneself understood and respected
I4.1.4 Chair departmental and interdepartmental committees and working groups

I4.2 Orient individual and team efforts

I4.2.1 Define, suggest and recall objectives
I4.2.2 Follow up on tasks and deliverables
I4.2.3 Adjust or modify objectives and conditions

I 5. Demonstrate negotiation skills

I5.1 Create a positive climate

I5.1.1 Find appropriate time and place
I5.1.2 Demonstrate listening skills
I5.1.3 Demonstrate empathy

I5.2 Persuade

I5.2.1 Present and defend one=s position with emphasis on its benefits for the other party(ies)

I5.3 Find a win-win arrangement or settlement

I5.3.1 Try to understand position of other party(ies)
I5.3.2 Identify items and issues where a compromise is possible

Date: 2015-12-24; view: 756