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Comprehension questions


1. What kind of companies are tourist information offices?

2. Where are tourist information offices located?

3. What kind of advice do tourist information office clerks give?

4. What do tourist information office clerks do? What sort of information do they give?

5. Why do tourist information office clerks fluently speak foreign languages?

6. What kind of manuals for travellers are there in tourist information offices?




Many large travel companies have got a lot of outlets within a city, a region, a country or throughout the world. An outlet is a point of sales of a company. There are outlets of travel agencies, airlines, car hire companies, coaching and cruising companies.

There are travel agency outlets in hotels, airport, terminals, railway stations, big department stores, at large factories and plants, and in office sites.

If a travel company has got an outlet at a factory or in an office building, it means that it serves employees of those companies. Such an outlet provides the same services as other outlets and the head office of the travel company. It means that offers and prices are the same in all outlets.

There is usually just one travel clerk at a sales outlet. He or she does all the work. He or she answers phone calls, meets customers in person, works on the computer, does paperwork. This clerk makes bookings, issues and sells tickets, collects money and gives receipts. Of course, the clerk keeps in touch with the head office and knows all the up-to-date information on tours and tickets.


Comprehension questions


1. What is an outlet?

2. What sort of tourist outlets are there?

3. Where are travel agency outlets located?

4. What kind of customers does a travel agency outlet at a factory or in an office building services?

5. What does it mean that all travel agency outlets provide the same services?

6. How many clerks are there normally at a sales outlet?

7.What does a tourist outlet clerk do?

8. How does an outlet clerk get to know all the up-to-date information?




There are people in tourism who work for themselves. They are called free-lancers. They don't work full-time for any tourist company.They work part-time or in high season only. They don't work in lowand off-season.

Among free-lancers there are guides, guides-interpreters, escorts, animators, travel writers. Tourist companies employ them for seasonal work. Cruising companies, resort hotels and holiday centres employ animators for summer high season. Travel agencies which deal with in-coming tourism employ guides, guides-interpreters, escorts. Travel writers offer their articles to magazines and newspapers when they wish to. Often magazines order special articles on tourist subjects from travel writers.

Free-lancers are registered. It means that, on the one hand they have got licences. Licences prove their qualifications and give them permission to work. On the other hand, if they are registered, they pay taxes.

Freelancers are, as a rule, members of professional associations.

In high season free-lancers earn a lot of money. In low and off-season they don't earn any money at all or do some other job. Teachers work as freelance guides. Students work as escorts. Actors work as animators. Travel writers are often permanent free-lancers.


Date: 2015-12-11; view: 1486

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