Comprehension questions

1. Where does the travel agent work?

2. What does the travel agent do?

3. What kind of goods does the travel agent sell?

4. How does the travel agent sell tour packages? What does «a retailer» mean?

5. How high is the travel agent's commission?

6. What kind of separate services does the travel agent sell?

THE TOURISM MANAGER

The tourism manager works in a tourist company. He runs some tourist business. He supervises all kind of operations in a tourist company. He also supervises the tourist company staff.

Sometimes the tourism manager is just the head of some department in a large tourist company: a sales department, a marketing department, or a public relations department. In this case he reports lo the general manager.

The tourism manager plans tourist business: operations, new products, profits. He controls the results.

In a travel company - a tour operator or a travel agency – the tourism manager decides on development and promotion of new tour packages, advertising and sales. He also decides on prices and discounts.

The tourism manager hires employees. He selects them and provides their training.

Comprehension questions

1. Where does the tourism manager work?

2. What does he supervise?

3. In what case does the tourism manager report to the general manager?

4. What does the tourism manager plan and control?

5. What does the tourism manager decide on in a travel company?

6. How does the tourism manager hire employees?

THE TOUR GUIDE

The tour guide handles tour groups. He shows tourists round a city, a sight, or a museum. The tour guide conducts sightseeing tours or tours of museums and exhibitions. The tour guide is also called the tour conductor.

The tour guide accompanies tourists during a local tour or during the whole journey. He or she caters to the heeds of tourists. During a journey the tour guide deals with all kinds of problems.

The tour guide speaks the language of the tourists perfectly well. He or she interprets and translates well from one language into another.

The tour guide knows a lot on history, geography, art and culture. He or she knows all the sights in a travel destination. The tour guide answers a lot of questions.

The tour guide is a friendly, easy-going and helpful person. Tourists always tip their guides if they like them.

Comprehension questions

1. What does the tour guide do?

2. How does the tour guide handle tour groups?

3. What does the tour guide cater to?

4. How well does the tour guide know a foreign language?

5. What other subjects does the tour guide know and why?

6. What kind of person is the tour guide?

THE ANIMATOR

The animator organizes and provides entertainments for guests in a hotelor a holiday resort. He also organizes entertainment programmes for passengers on a cruise ship.

The animator organizes and conducts parties, shows, sports or arts contests, games for children and grownups. He involves guests in action: games and shows.

The chief animator manages the staff of animators. He is also called the social director. He communicates with guests a lot.

The animator speaks a few foreign languages. He communicates with guests in their native languages..

The animator not only speaks well. He is very artistic. He usually dances well, sings well and acts like an actor.

The animator is an easy-going and cheerful person. He is a pretty good mixer.

The animator is the main entertainer in the tourist industry.

Date: 2015-12-11; view: 1318