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Presentation 1. 3. Apologies.

Practice 1.1

Ex.1.1. Insert a suitable form of address in the blank space.

1. "…, I wonder if you could find time to read my paper?"(to a university professor, John Bridges)
2. "…, I have great pleasure in introducing Professor James, from the University of London " (to an audience)
3. "…, could you tell me the way to the nearest post office?" (to an elderly woman in the street)
4. "…, how nice to see you again after such a long time" (to your friend, Ella Smith)
5. "Yes, … , she is waiting for you." (to Nora Long, a visitor)
6. "Thank you … , I think I can manage by myself." (to a colleague Peter Miller whom you know only slightly)
7. "Yes, … , I'll try not to forget about it." (to a girl Alice Green, you do not know her well)

Please, write down your answers to this exercise and mail them through course-email to your tutor!

Ex. 1.2. What would you say if

1. You want to ask the receptionist at your hotel a question but she is talking to someone else?
2. A man who has asked to look at your newspaper walks off with it?
3. You want to ask a question at a meeting?
4. You have an interesting piece of news to tell your colleagues?
5. You have to tell a group of conference participants about some changes in the programme?

Please, write down your answers to this exercise and mail them through course-email to your tutor!


Presentation 1.2. Thanks

When a person is thanking or being thanked for giving help or a service, the following phrases can be used:

Thanking phrase Respond
thanking people for personal help:  
Thank you for all your help. (Oh,) that's quite all right. Not at all. It's a pleasure.
Thank you for everything. (Oh,) that's OK. It was no trouble.
Thank you very much for finding out about the time table. Don't mention it.
thanking people for a service:  
Thank you. Don't mention it.
Thank you very much. That's all right/Okay.
Thanks for the information. You are welcome.

Practice 1.2.

Ex.1.3. Reply with thanks.

1. Let me carry your bag.
2. Many happy returns of the day.
3. Here are the journals I promised you.
4. Good luck!
5. I hope you'll soon feel better.
6. I'll post your letter.
7. You can stay with us (when you come to New York) if you like.
8. Sit down, please.
9. Have some more coffee.
10. I've brought the papers you wanted.

Ex.1.4. Reply to the following expressions of gratitude, taking the style (formal or informal) into account.

1. Thank you very much for your help.
2. Thanks for the lift.
3. Thank you so much for all you've done.
4. I don't know what I should have done without you.
5. Thank you for showing us the slides.
6. I'm very grateful to you.
7. It's very kind of you to see us at such short notice.
8. Thanks for letting me know.
9. I can never thank you enough.
10. Thanks a lot.

Presentation 1. 3. Apologies.

"I'm sorry" "I'm very/so sorry" "Sorry!" "I'm terribly /awfully /dreadfully sorry". E.g. I'm /very, so, terribly, etc./ sorry/ for making such a noise.
I'm /very, so, terribly, etc./ sorry but… ; I'm afraid but… e.g. I'm terribly sorry /but I've broken a glass.
"I'm sorry" or "Excuse me (for)" e.g. I'm sorry to trouble /you, but could you come to the information desk? Excuse me for troubling you... Excuse me to bother /you, but these letters have to be signed... Excuse me for bothering you...
"I'm afraid…" e.g. A. Could you tell me the time, please? B. I'm afraid not. I'm afraid my watch is broken. e.g. I'm afraid it's going to snow. I'm afraid I really must be going now. I'm afraid I clean forgot his address.
"apologize"   e.g. I apologize for not letting you know earlier. I do/must apologize for coming so late.


Here are some possible replies to apologies:

Replies to apologies for causing trouble. Replies to apologies for causing inconvenience.
That's quite all right. That's all right.
I'm glad I was able to help you. It's OK.
No trouble at all. Don't worry. Never mind. That/it/doesn't matter. These things happen. It can't be helped.

e.g. A: I'm so sorry to cause you all this trouble. B: No trouble at all.
A: Oh dear, I've spilt tea on the table cloth. B: It doesn't matter. The cloth needs washing anyway.

Practice 1.3.

Ex.1.5. Match the opening phrases in column A with the responses in column B.

1. I'm sorry I am late. I had to wait ages for a bus. a. Oh, is it? Sorry.
2. I'm terribly sorry. I've forgotten to bring the book I promised you. b. It is quite all right.
3. I'm awfully sorry, but I've broken a cup. c. Don't worry. I've got another one to read.
4. I do apologize for not letting you know before. I couldn't get through to you on the phone. d. That's all right. We haven't started yet.
5. Excuse me. That's my seat. e. Never mind. I never did like those cups anyway.

Ex.1.6.Reply to the following apologies, avoiding repetition as far as possible.

1. I'm sorry.
2. I do apologize for keeping you waiting.
3. I'm sorry to be such a nuisance.
4. I'm terribly sorry. I've forgotten to bring the article I promised you.
5. I'm sorry, I didn't quite catch your name.
6. I'm so sorry to cause you all this trouble.
7. I'm sorry to disturb you.
8. I must apologize for our secretary's rudeness.
9. I'm awfully sorry, but I've broken your pen.
10. Do excuse me for looking so untidy. I've been caught in a storm.

Date: 2015-12-11; view: 2124

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