Answer the questions.

Match the name of dangerous goods with appropriate classes.

Air-rage

Aggressive behavior or air-rage can be a major problem on board an aircraft, presenting a threat at times to the cabin crew or other passengers, or even more seriously, to the safe operation of a flight. There are several reasons why the experience of flying itself may cause a passenger to behave in such a way. The feeling of being enclosed, the stress of the pre-flight check-in and security procedures, the stress caused by delay, a fear of flying or the side effects of any drugs or alcohol the passenger may have consumedare all possible causes of subsequent unreasonable behavior on board. A passenger may also have an underlying mental health problem which becomes worse when they are subjected to the stress of flying.

The consequences of antisocial or aggressive behavior during a flight can be serious. Apart from the actual harm unruly passengers may cause to themselves or others, the pilots might decide that a diversion is necessary in the interests of the safety of all on board. This will be costly for airline. Unruly passengers can expect to be arrested once on the ground and may face serious legal repercussions. Increasingly, prison sentences, sometimes lengthy, are handed out to act as a deterrent.

The main precaution that an airline can take is to stop any passengers who exhibit signs of unruly behavior on the ground from boarding. Passengers who are drunk, for example, can often be identified and stopped at the gate. Many airlines serve less alcohol on board than they used to, or even no alcohol at all, particularly on short haul flights. But unruly behavior has many other causes which can often not be detected until it is too late. Cabin crew undergo training as to how to respond to unruly behavior on board in an effort to contain the problem before it becomes too serious and a diversion becomes necessary.

Answer the questions.

1. How should a person behave during the journey?

2. What are the possible causes of aggressive behavior on board?

3. What are the ways of coping with air-rage?

4. How can airlines prevent air-rage incidents?

Date: 2015-12-11; view: 1891