Items to be placed into cabins before disembarkation

Curtains, blinds and lights

Outside cabin

- curtain/blind opened up to the top (porthole must show) - lights off

Inside cabin

- bed lights on

Shower curtains

- must be closed

Air conditioning thermostat runner must be placed in the middle.(between red/blue sign or average temperature). It will be up to the Guests to decide whether they prefer to get their cabin air colder or warmer. During the cruise, the Cabinsteward/ess cannot move and modify the air temperature in the cabin unless the Guests are requesting for it.

Summary

From the preliminary list, you can get the following information

- double beds

- extra beds

- children age

- how many guests in a station

- Guests' Names

- nationality/language

- smoking/ non smoking a first seating dining

- second seating dining

BATHROOM SETUP

Vanity -top

2 bathroom glasses, sanitized, wrapped in paper bags

1 soap ( place on a soap holder)

1 amenities basket with a 1 shampoo per guest (if no shampoo dispenser in a shower)

1 body lotion per guest

1 shower cap per guest

Shower soap

Others 1 toilet paper roll and 1 spare toilet paper roll 1 Kleenex box

3 hygienic bags

1 hygienic strip on toilet bowl

Toweling 1 hand towel per guest

1 bath towel per guest

1 bath mat per cabin

1 washcloth per guest (USA all cabins/Europe for USA guests only)

Items to be placed into cabins before disembarkation

· customs' declaration forms

· luggage tags

· comment forms

· tipping envelops

CABIN SET UP

Vanity Desk

welcome folder or welcome display Ashtray

Keys (in key card)

Tray liner (rim facing table)

Ice bucket and ice tong or glacette

2 glasses, sanitized and wrapped in paper bags

Night Stand :

Telephone

Note pad

Pen

Cabin steward\ess card (nice black handwriting)

Wardrobe

Upper shelf: 3 laundry bags, properly folded

Middle shelf: 2 pieces shoe mitt, properly folded (according to Product Plan)

Rails: 14 hangers, properly hung

Lifejackets: one per person, orderly placed

Safe safe instructions, orderly and not damaged and/or stuck visibly on doors

TV TV - program (days placed in order/ properly folded)

Table brochures and magazine according to product plan

Bed Daily Program, Tour Order Form, Tour Magazine, and Brochure if any foreseen

EVENING TURN DOWN

Your regular evening Turndown routine should be done while your guests are at dinner. You will quickly learn to note whether your guests are at first or second seating for dinner.

1. knock on the door, identifying yourself (with your fingers/not with key. It will break it).

2. wait for an answer, if no answer repeat step 1(see do not disturb sign policy)

3. enter the cabin, however, open the door slowly.( you must leave the door open. If it does not stay open by itself, place a piece of Wood underneath. NEVER place something between the handle bathroom door and the handle cabin door. NEVER place the piece of wood in the frame of the door. If you have to leave the cabin for any reason while you are cleaning, close the door!!!).

4. enter slowly the cabin

5. empty ashtray and remove all rubbish

6. remove dirty linen (if any)

7. make the bed

· the top bed sheet and the blanket must be opened(45⁰)

· the first bed sheet on the mattress is well tight on the side

· the blanket and bed sheets (on the sides) are folded under the mattresses the bed cover is folded a nice way to the end of the bed

· The blanket must be visible between the fold of the upper bed sheet and the bed cover (30cm).

· Make sure the sheets are smoothed out and fluff up pillows.

· Place the guest's night clothes attractively over the bed

8. draw/lower the blinds and curtains over portholes

9. refill ice bucket replace dirty glasses

10. vacuum the carpet

11. turn bed lights on and other lights off

in the Bathroom, wipe down the sink and soap holder and clean mirror. If shower has

been used, dry the shower and replace the dirty towels (respecting environment sticker). Replace the missing amenities and dirty glasses

Leave only what is required and no extra. Remember to fold the ends of Kleenex and

toilet paper attractively.

Before leaving, place the DAILY PROGRAM on the bed (on the bed cover),

Possible service additions:

The snacks must be placed in the cabins during the turn down.

(First night after embarkation day until last morning before disembarkation day) The snacks must be placed in a basket in each cabin. A Snack list (printed on a yellow carton) is placed by the basket.

The snack service is organized with the Bar Department. It will ensure the replacement of the snacks (on a daily basis) to the cabin stewards.

ORGANIZATION OF THE EMBARKATION DAY

Since the cabin will be the Guest's Home for the duration of the cruise, its care and cleaning is your most important and time consuming duty. As a good cabin steward\ess, you must take pride in the care, maintenance and cleanliness of your assigned cabins.

We have provided the following step by step guide intended to help you organize and plan your work and make it easier for you to do a thorough and efficient job of caring for your passengers and assigned cabins.

The day before Embarkation

· have all the "mise en place" ready

· Welcome folders, sanitized glasses, folded laundry bags, amenities, arrange the hangers

· arrange the lifejackets

· clean inside and behind the drawers do the heavy cleaning and dusting

· change shower curtain if necessary

· report all maintenance

On embarkation

· clean the cabins as fast as possible

· double check, whether all maintenance has been done (follow up)

· present the cabin in the prescribed manner

Embarkation

· be in your station, before embarkation starts

· have all collateral items distributed

· welcome your guests with a big smile

· introduce yourself to all your guests, addressing them by name

· introduce the cabin to all your guests, beware of the languages

· be prepared to give information pertaining to hours and locations

· be careful and discreet when dealing with questions of a personal nature

NOTE: in the morning of embarkation day, you will have one or two persons helping you to prepare your station. The list of the helpers is established at teat one day before by the Asst. Hk Mgr.

Your helper is following your instructions and you are responsible of the work the helper is making in the cabins. -

It is your duty to check the work achieve by your helper

The helper is helping you to make the bed (but it is faster for you to find another cabin steward to help you to make the double beds)

Mainly, the helper is cleaning the bathroom

Empty the trash from the cabin

Vacuum the cabin and the corridor of your station

It is not the responsibility of the helper to make the dusting in cabin or to make the set up

ROUTINE CLEANING

It is needless to say that the cabins must be at all times spotless. It is not always easy to keep the cabins tidy especially when the guests are very demanding and are asking for things that you have to provide or simply seek your company to talk to.

In any case it will be your main responsibility to keep the cabins clean.

The cabins will be checked on a daily basis by the Asst. Housekeeping Manager and once a week the Housekeeping Manager and the Director of Seruices.This is nothing to be afraid of. It is simply a control to ensure that all guests receive what they have paid for

The Assistant Housekeeper will also conduct an inspection based on a point system. This is a valuable tool for your progress.

In order to maintain an excellent standard of cleanliness it is advisable to adhere to a cleaning schedule that allows you to concentrate daily on a particular item, such as:

· portholes -ceilings

· walls

· carpet corners

· doors and frames

· lockers and trolleys

The last day of the cruise, especially in the evening you should always take particular attention of

· drawers

· inside of wardrobe and railers

· hangers

· lifejackets

· inside of bathroom cabinets

Each Cabin steward gets the " Routine Cleaning " form each morning from the Assistant Hk Mgr office.

Each Cabin steward is instructed by the Asst Hk Mgr of the items to be clean

At the end of their duty, (mid-day) each cabin steward give back his form filled to the Asst Hk Mgr.

The Asst Hk Mgr will make a spot check in the evening.

DO NOT DISTURB POLICY

Date: 2016-04-22; view: 928