1. What are some typical characteristics of business communication?
2. What are the parts of a communication model? Explain and analyze each part.
3. Analyze cultural differences and other barriers to communication.
4. What are strategic steps to communicate information most effectively?
5. What is the structure of direct messages? What steps should you follow in the writing process?
6. What are advantages and disadvantages of electronic correspondence? Rules of etiquette in electronic correspondence.
7. Are there any problems with using phone communication in business? Etiquette points to be used in communicating by phone.
8. How do you understand a “you attitude” in business communication?
9. What must you consider when choosing a writing style? How can business writers become mature stylists?
10. Enumerate the main characteristics of efficient, businesslike messages.
11. The ability to write effective short reports will be a key to success in your business career. How can you prove this statement?
12. What should you take into consideration when planning your report? What’s the difference between a memo report and a letter report?
13. Describe the difference between a justification report and a feasibility report. What other types of reports do you know?
14. What is the definition of a business report? Explain the distinction between primary and secondary business research.
15. Carefully define ‘paraphrase’ and ‘plagiarize’. Under what circumstances are you permitted to use information without citing the source from which you obtained it?
16. What distinguishes observational research from survey research?
17. Describe the difference between open-ended and closed-ended questions in the questionnaires. By what means can survey researchers increase the willingness of respondents to respond?
18. Name the four pieces of information that appear on a properly prepared title page. Explain when you would use a preface in your report.
19. Explain when you will use a letter of transmittal and when you will use a memo of transmittal. What is the primary difference between them?
20. Which three parts of your report will tell the reader the purpose of your report? Why is this information repeated?
21. Explain the difference between conclusions and recommendations in the report.
22. Describe a typical business audience’s attitude toward, and expectations of, a business speaker. What audience analysis must business speakers perform?
23. What are some ways business presentations differ from other kinds of speeches, such as after-dinner speeches, political speeches, and class assignment speech?
24. Give several reasons why typical business presentations are seldom memorized or read from a manuscript.
25. In your experience, what nonverbals are hardest for beginning speakers to control? Why? What suggestions can you make to help control them?
26. Distinguish between speaking to inform and speaking to persuade. Is there always a firm dividing line between the two kinds of talks?
27. Discuss the advantages and disadvantages of presentation visuals.
28. In what cases do we need to convey negative information? Why should we give priority to the human considerations when conveying negative information?
29. What are the steps in writing indirect messages? How do they differ from those for direct business messages?
30. How can you say ‘no’ without really saying the word? Give examples to back up your points.
31. What are some common negative or sensitive situations that occur in business? What are the ways of handling them?
32. What are the ways of conveying negative information? What should you bear in mind when creating effective negative messages?
33. What information will you need to collect in order to find a job that suits your qualifications?
34. How can you describe your ideal job? Give enough detail to show what the job entails and why you are well suited for it.
35. What kinds of résumé are there in business practice? How do they differ? What are the basic requirements to write a good résumé?
36. List three sources you will use to identify prospective employers. How will you find more information on the companies?
37. What kinds of job interview questions do you know? What kinds of interviewers do you know? What kinds of interviews do you know?
38. What is it necessary to know if you want successfully negotiate salary? What standard benefits do some companies offer?
39. Who is the best/the worst listener you know? List his or her behaviors as a listener. What are your own typical listening behaviors?
40. Explain the differences between formal and informal communication networks in organizations.
41. What is information overload in some organizations? Under what conditions do you become overloaded? In what different ways do you respond to overload?
42. What are the causes of conflicts? What are different types of conflicts? Who usually has to handle a conflict? How does the conflict get resolved? Who benefits of a conflict? What are the consequences of the conflict?