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Find words or phrases in the text which have these meanings.

a Paragraph 1 chooses (verb + preposition)

b Paragraph 1 people who have an interest, but not necessarily a financial one,

in company (plural noun)

c Paragraph 2 a network of companies which provide goods or services to

other companies which sell to the public (noun + noun combination)

d Paragraph 4 improve (verb)

e Paragraph 6 beliefs about what practices and types of behaviour are right

(plural noun)



1. Work with a partner. Discuss the benefits of doing voluntary work in the company’s time for these three groups.(See Appendix 2 to make your speech persuasive)

· for the company itself

· for the employees who volunteer

· for the community


2. Discuss these examples of bad manners. Which ones do you think are especially bad? Why?

What other examples of good or bad manners can you think of? Work in small groups and make two lists. Then compare your lists with other groups. Do you all have the same opinions about politeness?




Before you read

Add the following prefixes to the adjectives below to make words with the opposite meaning.

Un-, in-, dis-, im-

1. formal 5. practical 9. important

2. satisfied 6. considerate 10. respectful

3. honest 7. friendly 11. patient

4. polite 8. efficient 12. appropriate


Use the words you’ve got to complete the definitions.

Someone who …

1. … is bad-mannered is _________ .

2. … doesn’t tell the truth is _______ .

3. … wants to do things in a hurry and finish quickly is _______ .

4. … doesn’t like other people and doesn’t want to talk is _____ .

5. … works slowly and doesn’t do their job well is ______ .

6. … doesn’t think about other people’s needs or wishes is _______ .

7. … isn’t happy with the way things happened is ______ .




1. Read the article and find six examples of bad manners. Which three examples of bad manners is the company trying to stop?



Most office workers say they are rude or bad-mannered at work. Two out of three workers regularly arrive late for meetings, most ignore emails and three out of four use bad language. In a survey of 1,000 workers, two-thirds say that pressure of work is the reason for their bad manners.

Other common examples of bad office etiquette include ignoring colleagues and answering mobile phone calls during meetings. Using mobile phone in meetings is impolite and distracts others, research by the University of Survey shows. If you respond to a call when speaking to somebody, it means that the phone call is more important than the person, the survey said. If you answer a call during a meeting, it could mean that you think the meeting is not important.

Mr. Jacobs, managing director of “Office Angels”, a recruiting firm, says it is easy for people to forget their manners in the working environment, which is often very informal and very busy. Workers can forget proper etiquette such as introducing people at meetings, and this is often bad for working relationships.

Psychologist Dr Colin Gill believes that people are not as polite as they were twenty years ago. He said: “Courtesy is no longer something that is so much respected in our society”. People think it is “stuffy to be polite or formal”.

Now some organizations are actually investing money in training their junior managers to be polite. “Office Angels” is encouraging people to arrive on time for meetings, turn off their mobile phones and avoid bad language. “Avoiding bad manners at work is such a simple thing to do,” Mr. Jacob says, “and it can have a dramatic impact on improving your working environment and your relationships with others”.


Date: 2016-01-14; view: 1543

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