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C. Complete the expressions on the right so they have the same meaning as the ones on the left.

               
   
   
       
 
 


1Can 1 talk to...? 2 Just a moment... 3 I'll connect you. 4 Am 1 speaking to Carmen Diaz? 5 Yes, it's me. 6 The reason I'm calling is ... 7 Can 1 have your name and address? I'd ............. ............. ............. ............. Thank you .............. .............. . I'll .............. .............. .............. . Hello .............. .............. Carmen Diaz? .............. . Yes, I'm .............. .............. your advert... .............. .............. .............. .............. your name and address?

B. Complete these phrases:

           
   
     


A: Hello .............. .............. .............. 1 t Andrea, please?

: ............. ............. 2 she's not here at the moment. Can I ............ 3 a ............ 4?

A: Yes, please .............. .............. 5 Jacques from Intec .............. 6 you

.............. 7 her I won't be able to .............. 8 the training course on Saturday.

She can .............. 9 me .............. 10 if there's a problem. I'm .............. 11

0191 498 0001.

: . Thank you. Bye.

 

 

C. Underline each phrase the speaker uses.

Dave: Hi, John. Dave's here.

John: Oh, hello, Dave. How are things? / How are you? 1

Dave: Fine, thanks. Listen, just a quick word / quick question.2

John: Yeah, go ahead.

Dave: Do you think you could give me / let me have 3 the fax number for

Workplace Solutions? I can't get through to them. Their phone's always busy / engaged.4

John: I've got it here / right in front of me.5 It's 020 7756 4237.

Dave: Sorry, I didn't hear / catch 6 the last part. Did you say 4227?

John: No, it's 4237.

Dave: OK. Thanks. Bye.

John: No problem. / Don't mention it.7 Bye.

 

 

Useful language

Making calls Could I speak to Laurie Thompson, please? Yes, this is Ernesto Badia from KMV. I'm calling about... Could you tell him/her that I rang? Could you ask him/her to call me back? Receiving calls Who's calling, please? Could you tell me what it's about? I'll put you through. Can you hold? I'm afraid there's no answer. Can I take a message?

 


Background

Fast-Track Inc., based in Boston, US, sells corporate training videos and management training courses. Fast-Track is looking for a new Sales Manager for its subsidiary in Warsaw, Poland. Fast-Track advertised the vacancy only inside the company as it believes in offering career opportunities to its staff.

The subsidiary's recent sales results were poor. Sales revenue was 30% below target. The reasons are:

Sales representatives are not motivated and staff turnover is high.

The previous manager had no clear strategy for developing sales in the area.



Only a few sales contracts were made with client companies' senior managers.

A new appointment

There are three candidates for the position of Sales Manager, Central and Eastern Europe.

They all already work for Fast-Track either in Boston or in Poland. The successful candidate will be based in Warsaw. Here is an extract from the job description for the position.


The successful candidate will be responsible for:

ÿ developing sales, achieving results and increasing customer numbers

ÿ managing the sales team so that it is more motivated, dynamic and effective

 

He/She will be:

ÿ a natural leader

ÿ energetic, enthusiastic and determined

ÿ confident and outgoing

 

He/She will have:

ÿ strong sales ability

ÿ organizational and interpersonal skills

ÿ a good academic background and suitable experience

ÿ numeracy skills and the ability to handle administration

ÿ linguistic ability

 

The position will involve frequent travel throughout the region.

 


Date: 2016-01-14; view: 1224


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B. Complete these sentences with the verbs from the box. Use a good dictionary to help you. | Profiles of the candidates
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