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Returns and complaints

USEFUL PHRASES THAT A CLERK OR CUSTOMER MIGHT USE

1. Finding the right store / shop

Questions:

  • Can you recommend a good toy shop/store?
  • Is there a chemist / pharmacy in this area?
  • Where can I get pet food from?
  • Where is the nearest shopping centre?
  • Could you direct me to the nearest post office please?
  • Do you know where the nearest hardware store is?

Responses:

  • There is a really good book shop just around the corner.
  • You can buy that here in the hotel.
  • The nearest one is a few mile away.
  • The best toy shop is in the shopping centre.
  • The post office isnít open on Sundays.
  • The convenience store on the corner might sell that.

Opening times

Questions:

  • What time are you open until?
  • What time do you close today?
  • Are you open on the weekends?
  • Are you open all day?
  • What are your opening hours?
  • Are you open on Sundays?
  • Are you open every day during the week?
  • What time do you open tomorrow?

Responses:

  • Weíre open from 9am to 6pm.
  • Weíre open on weekdays only (Monday to Friday).
  • Weíre open from 10am to 8pm.
  • Weíre open 7 days a week.
  • Weíre open 24/7 (24 hours a day, 7 days a week).
  • Weíre closed at lunchtime, between 12pm and 2pm.
  • Weíre closed on Bank Holidays (national holidays).

Selecting goods

Clerkís / Assistantís Questions:

  • Can / May I help you?
  • Can I help you find something?
  • What colour would you like?
  • What size would you like?
  • Is there anything else I can help you with?
  • Would you like to try it on?
  • Is that any good?
  • What can I do for you?
  • How does it fit?
  • How about this one?
  • Anything else?
  • Would you like anything else?

Customerís Questions:

  • Excuse me, do you work here?
  • Could you help me please?
  • Iím looking for a Ö.
  • Iím trying to find a Ö.
  • Could you tell me where the Ö. is, please?
  • How much is this?
  • How much are these?
  • How much does this cost?
  • How much is that Ö. in the window?
  • Where can I find the Ö. ?
  • Do you sell Ö. ?
  • Do you have any Ö ?
  • Would you have this in another colour?
  • Have you got anything cheaper?
  • Do you have something less pricey (expensive)?
  • Do you have this item in stock?
  • Do you have a smaller/bigger/larger size?
  • Do you know where else I could try?
  • Does it come with a guarantee/warranty?
  • Where is the changing/fitting room?
  • Is there somewhere I can try it/this/them on, please?
  • Where can I weigh my groceries?
  • Do/Can you deliver?
  • Do you have a refund policy?
  • Is this in the sale?

Clerkís / Assistantís Responses:

  • Iím afraid thatís the only colour we have.
  • Sorry, we donít have any more in stock.
  • Sorry, we donít sell those / them here.
  • Iím afraid we donít have any more left.
  • I have exactly what youíre looking for.
  • This one is on sale right now!
  • It comes with a manufacturerís warranty.
  • It comes with a 1-year guarantee.
  • The changing / fitting rooms are that way.
  • The scales are by the counter over there. Thatís where you can weigh your groceries.
  • That one is Ö.(price).
  • Theyíre Ö.(price) each.
  • You can get a refund if you keep the receipt safe, and bring it back within 2 weeks.

Customerís Responses:



  • I donít need any help. Iím just browsing, thanks.
  • No, Iím just looking, thanks.
  • Wow, thatís cheap!
  • Thatís good value.
  • Oh, thatís expensive.
  • Thatís quite reasonable.
  • Thatís a little over my budget.
  • Thatís not exactly what Iím looking for.
  • Iíll take it.
  • Iíll take this, please.
  • Itís too long / too short.
  • Itís too tight / too loose.

Making payment

Cashierís / Clerkís Questions:

  • Are you in the queue?
  • Are you being served?
  • Whoís next?
  • Next, please!
  • How would you like to pay?
  • Will that be cash or credit?
  • Do you have a loyalty card?
  • Would you like a bag?
  • Can I help you with anything else?
  • Will that be all?
  • Would you like a gift receipt for that?
  • Would you like me to gift wrap it for you?
  • Would you like that gift wrapped?
  • Would you like any cashback?
  • Put your card into the machine, please.
  • Enter your PIN, please.
  • That comes to Ö.(price), please.
  • The total is Ö.(price).
  • Thatís Ö.(price), please.

Customerís Questions:

  • Do you take credit cards?
  • Can I pay by cheque, please?
  • Could I have a receipt, please?
  • Could I have a gift receipt, please?
  • Could you gift wrap that for me please?
  • Can I put one item back, please? Iíve changed my mind about this one.
  • Could I leave my bags here, and pick them up later, please?
  • Do you offer a cash discount?
  • Does it have a warranty / guarantee?

Cashierís / Clerkís Responses:

  • We take / accept all major credit cards.
  • Sorry, we donít accept cheques.
  • Iím afraid we take cash only.
  • Weíre offering 6 months credit, with no deposit, if youíre interested.

Customerís Responses:

  • Iíll pay in cash
  • Iíll pay by card
  • Hereís Ö.(money), keep the change!
  • Thatís it for today.
  • Thatís all, thanks.
  • Thank you. Have a good day!

Returns and complaints

Questions:

  • Who can I speak to about making a complaint?
  • Could I have a refund please?
  • Can I speak to the manager please?
  • Iíd like to return this please.
  • Iíd like to make a complaint.
  • Iíd like to change this for a different size please.
  • Do you have the original receipt?
  • Did you buy it from one of our other stores?
  • Can I ask why youíre returning it please?
  • Can I ask why youíve changed your mind please?

Responses:

  • It doesnít work.
  • It doesnít fit.
  • It was a gift, but I donít like it.
  • It was a gift, but the person I bought it for doesnít like it.

Date: 2016-01-14; view: 746


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Epílogo III por Shioka Kitou | VOCABULARY (ďPlaces to VisitĒ, Unit 2, Enterprise 4) 4
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