LISTENING AND PRONUNCIATION

Student's Book

Francis O'Hara

CAMBRIDGE

f lJNIVERSITY Pll.E.SS

English for the Hotel Industry

Student's Book

Francis O'Hara

a fitness centre. I

5.6 PRESENTATION

Look at these services and label the illustrations.

 

Computer services Translations Fitness centre Sauna Secretarial services Conference rooms Exercise equipment Audio-visual equipment Internet access

Indoor swimming pool Tour guides Beauty salon

 

Which ones did you see in Part A? Which are business and which are leisure activities? How many

of these services are in the hotel where you work? = •&·..,

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5.7

LISTENING AND PRONUNCIATION

Listen to the conversations between the hotel

employees and guests about the services at the Hotel Grande Bretagne,

Athens and the Okura Garden Hotel, Shanghai. Tick (.1) the services you hear.

In total, only 10 services are mentioned. Which two services are not mentioned?

Sauna

Fitness centre Conference rooms Internet access Computer services

Secretaria l services

Grande Okura

Bretagne Garden

Beauty salon

Audio-visual equipment

Exercise equipment Tour guide Translations

Indoor swimming pool

Grande Okura

Bretagne Garden

Hotel Grande Bretagne, Atnens, Greece

We have a fully equipped business centre, with internet access.

We have a full range of secretarial services.

We have full translation services.

just let us know in advance and we can arrange everything.

There's a fully equipped fitness club with an indoor swimming pool.

You'll find all the exercise equipment you need.

There's a wonderful sauna.

5.8

LANGUAGE FOCUS AND PRACTICE

Can and Have Study these questions and answers.

Okura Carden Hotel, Shanghai, China

Have you got cable TV in the hotel? Has the hotel got an indoor pool?

Can l we send e-maiIs from here?

Can she get a hair appointment at once?

Yes, we have. I No, we haven't. Yes, it has. I No, it hasn' t.

Yes, you can. I No, you can't. Yes, she can. I No, she can't.

Complete these sentences using the verbs 'can'or 'have'.

Complete the following sentences using these words.

we use you can can arrange Have you got has not have Can ar range

1 Has the hotel------·--------··--·--·an express l aundry service? Yes, madam, it---------------------- -·

2 _ we use the business centre now? Yes, sir, -----------------------· I t's open until 8 pm.

3 ··-··---------·--·-·--- got everythi ng? Yes, I th ink I --------------------··-·

4 Can you ·--------------------- - secretar ia l ser v i ces? Yes, we _ everything.

5 Can _ _ _ _ _ _ _ _ _ _ _ the sat.:ma now? I'm afraid ·---------------------- s i r, the sa una is closed.

A hotel brochure

Read the extract from a hotel brochure. Complete it using these words.

inte rnet secretarial tra nslation service compu ter a udio-visua l conferen ce exerci se sauna tour guide beauty health and fitness indoor pool

inc l udes full-------------·--------- access. We can arrange a full----------------------·service, plus a

full ....................... in several languages.

Enjoy the wonderful panoramic views over the mountains,as you work out in our

-------------- --------·club,with all the latest _ _ equipment. Visit the _ _

salon, go for a .......................,or go for a swim in the heated ·-------------·--------· If you

would like to go sightseeing we can arrange for a _ _ _ _ _ _ _ _ _ _ to show you the sights.

5.9 PERSONAL JOB FILE

Go to your Job file on page 73. Write down any n ew words and phrases. Write four questions and answers about business and leisure services in the hotel where you work.

5.10 SPEAKING PRACTICE In pairs

Student A: You a re the gu est. Student 8: You a re the h otel employee.

Together practise the questions and answers you completed in 5.8 exercises 2 and 3, first with the books open, then closed . Change roles.

In groups What services do you think are important? You have seen several in this lesson. List the six services which you think are the most important for your ideal hotel. Tell the class and say why you think they are important.

FOCUS:GIVING DIRECTIONS TO FACILITIES IN AND NEAR THE HOTEL

Part A

Date: 2016-01-14; view: 2617