Waste Management Company

Shane Co.

Summary: Shane Co., a Colorado-based retail jewellery chain, has filed for Chapter 11 bankruptcy protection and partly attributed the move to rampant cost overruns and functionality problems on an SAP software implementation. Costs of the project increased from $8m to $36m.

Article:http://www.independent.co.uk/news/business/news/i-dont-believe-in-publicly-executing-loyal-people-whove-made-an-honest-mistake-547614.html

Title: SAP project costs cited in jeweller’s bankruptcy filing

Source: Computer World

Date: 14^th January 2009

British Airways

Summary: Problems with a SAP system designed to catalogue aircraft spares led to problems accessing spare parts to fix aeroplanes, contributing to BA’s decision to cancel flights.

Article:http://www.independent.co.uk/news/business/news/i-dont-believe-in-publicly-executing-loyal-people-whove-made-an-honest-mistake-547614.html

Title: I don't believe in publicly executing loyal people who've made an honest mistake

Source: The Independent

Date: Sunday, 26 September 2004

Bedford Borough Council

Summary: Bedford has replaced its SAP financial system with one from Agresso which is better value for money.

Article:http://uk.news.yahoo.com/vdunet/20080904/ttc-bedford-borough-council-dumps-sap-6315470.html

Title: Bedford Borough Council dumps SAP

Source: VNU Net, Janie Davies

Date: Thursday, September 4 01:30 pm

City of Portland

Summary:Portland’s SAP project, budgeted at $31 million in 2006 for a 2007 go-live date, is now estimated to be nearly $50 million and won’t be complete until 2009

Article:http://sap.blogs.techtarget.com/2008/05/16/portlands-busted-sap-implementation/?track=NL-869&ad=640621&asrc=EM_NLN_3708683&uid=6379031

Title: Portland’s busted SAP implementation

Source: The SearchSAP.com Editorial Team

Date: May 16th, 2008

Novatek Corporation

Summary:Novatek, a former Syspro customer, reinstalled its Syspro solution after it failed to implement SAP BusinessOne/Fourth Shift edition. It believed that SAP had superior technology and it would get better support from SAP USA’s headquarters. However Novatek discovered that its business was being negatively impacted by the lack of required functionalities in the SAP product, and it would be cost prohibitive to install the additional SAP functionality required.

Article: http://www.forbes.com/businesswire/feeds/businesswire/2008/08/19/businesswire20080819006212r1.html

Title: Floor Prep Leader Drops SAP, Reinstalls SYSPRO Software

Source: Business Wire - Press Release

Date: 8/19/08, 3:33 PM ET

Collins County

Summary:A settlement was signed in which SAP and Siemens jointly agree to pay Collin County $1 million to settle a long running lawsuit. In 2005, Collin County filed a $16 million lawsuit against SAP and Siemens over the purchase and implementation of SAP's ERP software package. After beginning the implementation and training with Siemens, the county was dissatisfied with the performance of SAP and decided to back out of the deal and file suit. Their suit alleged that soon after implementation of the system began, problems arose and that later, SAP and Siemens informed county officials they could not implement the changes as originally represented and promised.

Article:http://www.baumbach.org/b2evolution/blogs/index.php?p=690&more=1&c=1&tb=1&pb=1

Title: County Wins Million Dollar Settlement

Source: The Collin County Observer

Date: 6/26/08

Levi Strauss

Summary: Levi Strauss blamed a $47m drop in profits in its quarter end May 25^th 2008 on the implementation of an ERP system, identified as a SAP installation purchased in 2003. The implementation led to "Order fulfillment issues and higher operating expenses related to the implementation and stabilization of the system (which) negatively impacted our net revenue and operating income." The CFO who purchased the system has now left Levi Strauss

Articles:

http://www.accountingweb.com/cgi-bin/item.cgi?id=105658&d=883&h=884&f=882&dateformat=%o%20%B%20%Y

Title: Levi Strauss blames profit drop on SAP enterprise software system

Source: AccountingWeb.com

Date: 7/29/08

Waste Management Company

Summary:Waste Management Company is suing SAP claiming that executives participated in a fraudulent sales scheme that resulted in a failed ERP implementation. It is claiming over $100m in project costs as well as the benefits that the SAP scheme was supposed to deliver.

Article: http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9112658&source=NLT_AM&nlid=1

Title: Update: SAP fires back at Waste Management; Files a counterclaim in the fight over a problematic ERP implementation

Source: Computerworld, Chris Kanaracus

Date: 8/14/08

Article: http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9072478

Title: Waste Management sues SAP over ERP implementation; Company seeks more than $100M in expenses

Source: Computerworld, Chris Kanaracus

Date: 3/27/08

Article: http://www.itbusinessedge.com/blogs/tve/?p=294

Title: Who’s to Blame for Failed ERP Project that Prompted SAP Lawsuit?

Source: IT BusinessEdge, Ann All

Date: 4/1/2008, 11:55 am

Article:http://www.theinquirer.net/gb/inquirer/news/2008/03/27/waste-company-sues-sap-rubbish

Title: SAP supplies rubbish software; Bin there, done that

Source: The Inquirer, Sylvie Barak:

Date: 3/27/08, 3:47 PM

Article: http://www.cio.com/article/205852/Waste_Management_Sues_SAP_Over_ERP_Implementation

Title: Waste Management Sues SAP Over ERP Implementation

Source: CIO.com, Chris Kanaracus

Date: 3/27/08

Article:http://blogs.zdnet.com/BTL/?p=8338

Title: Promises, promises: A look at Waste Management’s case against SAP

Source: ZDNet, Larry Dignan

Date: 4/1/08, 3:44 AM

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