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Dialogue 6. KEEP THE RECEIPT IN THE SAFE PLACE.
John is very happy to buy a Blue Tooth at a pretty good price. When he checks out at the register, he asks the cashier about the return policy....
| Cashier: | Is there anything else you would like to buy? |
| John: | No, thank you. I guess that's it. By the way, in case there's a defect in this Blue Tooth, can I return it? |
| Cashier: | Yes. But you must return it within 30 days. |
| John: | Is there a charge for that? I know other stores have a re-stocking fee. |
| Cashier: | There will be no charge at all. However, you must show us the receipt. (The cashier is handing the receipt over to John for him to sign.) Could you sign it here, please? |
| John: | Thank you. |
| Cashier: | All right. Keep your receipt. If something comes up, you can show it to us and we'll give you a refund. |
| John: | Thanks. I'll put it in a safe place. |
Dialogue 7. RETURNING AN ITEM TO A SHOP
| A : | Can I help you? |
| C : | Yes. I’d like to return these jeans. |
| A : | May I ask why you’re returning them? |
| C : | I bought them for my son, but they’re too short. |
| A : | Do you have the receipt? |
| C : | Yes, here it is. |
| A : | I’m sorry. These jeans were on sale. There are no refunds on sale items. You can exchange them for something else. |
| C : | Do you have the jeans in a larger size? |
| A : | Let me check. [a minute later] I’m afraid they have sold out. |
| C : | Okay. I’ll come back next week and see if I can find something else he might like. |
Task 15. Work with your partner. Role-play the dialogue, substituting the different expressions below. Then reverse roles.
Can I help you? Yes, I’d like to return this top.
May I help you? Yes, I want to return this jacket.
May I ask why you’re returning it?/Can I ask why you’re returning it?
I bought it for my son, but it’s too small.
My husband / It doesn’t fit
My daughter / She didn’t like the colour.
My friend. / She didn’t like the style.
Do you have the receipt?
There are no refunds on sale items.
We don’t give refunds if the items were on sale.
We don’t give you your money back if the item was on sale.
Do you have the top in a larger size? (a smaller size/ in a different colour)
Task 16. Match the words or expressions below with the correct meaning on the right.
| Words and expressions | Meaning | ||
| 1. | return | a) | available to buy |
| 2. | on sale | b) | give back |
| 3. | sold out | c) | swap |
| 4. | refund | d) | no more available to buy |
| 5. | exchange | e) | proof of purchase |
| 6. | receipt | f) | reduced price |
| 7. | valid | g) | look for |
| 8. | for sale | h) | give back money |
| 9. | see if I can find | i) | able to use |
| 10. | credit note | j) | note allowing customer to purchase goods to the value specified |
Task 17. Now try it yourself. Complete the dialogue below with appropriate expressions:
A : ______________________________________________________________?
C : Yes. __________________________________________________________.
A : _________________________________________why you’re returning them?
C : I bought them for ________________________________________________
A : Do you have your ________________________________________________?
C : Yes, here it is.`
A : I’m sorry. These jeans were________________________________________.
You can exchange them for something else or we can give you a credit note.
C : Do you have the _________________________________________________?
A : _______________________________________________________________ .
(a minute later)
C : Okay, I’ll take a credit note. ________________________________________
_____________________________________________________________ ?
A : It’s ____________________________________________________for a year.
C : Okay. I’ll come back next week and see if I can find something else he might
like.
Task 18. Now practice a situation using the expressions above.
Date: 2016-01-03; view: 1316