Think of three people you know (family or friends), and spell cheir names to your partner as quickly as possible.
Look at how the callers give short answers to the questions of the reservations clerk:
Have you stayed with us before?
+ No, f haven't.
Will you be paying by credit card?
► Yes, I will.
You have an account with us, don't you?
► Yes, we do.
Using short answers, answer the questions:
a Do you have a reservation? (No)
b Is it just for the one night? (Yes)
c Would you like one of our Executive rooms? (Yes)
d Is there one available on the ground floor? (No)
e Will you be staying tomorrow as well? (No)
f Is that a company booking? (Yes)
g Have they confirmed their booking? (Yes)
h Do you have a room widi a view? (Yes)
Unit 4 Reservations and cbeck-in
Notice the way we use tag questions to ask for confirmation:
►* It was Miss King, wasn 't it?
► You have an account with us, don 'tyou?
*- But the guests haven't stayed with us before, have they?
Now add tag questions to the following statements:
a There isn't a doctor in the hotel,_______ ?
b You wanted to pay in cash,______ ?
c You haven't spoken to the duty manager yer, _ _?
d We couldn't have a receipt for that,______ ?
e It's more expensive in high season,______ J
f You're settling by credit card, _____ ?
g We can sigh the agreement today,______ ?
h They're not postponing the conference, _____ ?
'Lodgistix' is a computer software company which specializes in providing computer software for the hotel industry. You are going to read part of the information brochure about their Reservation and Front Office Systems.
Unit 4 Reservations and check-in
Read the text which follows and match each paragraph with one of the summary sentences below. Don't worry if you can't understand every word — just try to understand the general meaning.
a You will quickly be able to find out if a guest has stayed before and use
b You can change the system to suit your particular hotel. c Your marketing department will be able to use the information in the
d Your employees will find the system easy to use. e You will be able to process guests quickly when they arrive (and when
they leave) by allocating suitable rooms immediately. f You can use detailed statistical analysis of the guests to help
increase profits. g Your guests will get a better service and you will get a bigger profit.