| Word Part of speech
|| Example Sentence
| alternatives noun
|| other options
|| We can't offer you the raise you requested, but let's discuss some other alternatives.
| amplify verb
|| expand; give more information
|| Could you amplify on your proposal please.
| arbitration noun
|| conflict that is addressed by using a neutral third party
|| We're better to settle this between us, because a formal arbitration will cost both of us money.
| bargain verb
|| try to change a person's mind by using various tactics
|| We bargained on the last issue for over an hour before we agreed to take a break.
| bottom-line noun
|| the lowest one is willing to go
|| I'll accept a raise of one dollar per hour, but that's my bottom-line.
| collective adj
|| This is a collective concern, and it isn't fair to discuss it without Marie present.
| compensate verb
|| make up for a loss
|| If you are willing to work ten extra hours a week we will compensate you by paying you overtime.
| comply verb
|| I'd be willing to comply if you can offer me my own private office.
| compromise verb
|| changing one's mind/terms slightly in order to find a resolution
|| We are willing to compromise on this issue because it means so much to you.
| concession noun
|| a thing that is granted or accepted
|| I think we can offer all of theseconcessions, but not all at once.
| conflict resolution noun
|| general term for negotiations
|| It is impossible to engage in conflict resolution when one of the parties refuses to listen.
| confront verb
|| present an issue to someone directly
|| I confronted my boss about being undervalued, and we're going to talk about things on Monday.
| consensus noun
|| agreement by all
|| It would be great if we could come to aconsensus by 5:00 P.M.
| cooperation noun
|| the working together
|| I have appreciated your cooperationthroughout these negotiations.
| counter proposal noun
|| the offer/request which is presented second in response to the first proposal
|| In their counter proposal they suggested that we keep their company name rather than creating a new one.
| counterattack verb/noun
|| present other side of an issue
|| Before we could start our counterattackthey suggested we sign a contract.
| counterpart noun
|| person on the other side of the negotiations
|| I tried to close the discussions at noon, but my counterpart would not stop talking.
| cordially verb/noun
|| In the past I have had little respect for that client, but today she spoke cordially and listened to my point of view.
| demands adv
|| needs/expectations that one side believes it deserves
|| They had some last minute demands that were entirely unrealistic.
| deadlock noun
|| point where neither party will give in
|| When the discussions came to a deadlockwe wrote up a letter of intent to continue the negotiations next week.
| dispute noun
|| I was hoping to avoid discussing last year'sdispute, but Monica is still holding a grudge.
| dominate verb
|| have the most control/stronger presence
|| Max has such a loud voice, he tends todominate the conversations.
| entitled adj
|| be deserving of
|| My contract says that I am entitled to full benefits after six months of employment.
| flexible adj
|| open/willing to change
|| We have always been flexible in terms of your working hours.
| haggling verb
|| arguing back and forth (often about prices)
|| We've been haggling over this issue for too long now.
| hostility noun
|| long-term anger towards another
|| I want you to know that we don't have anyhostility towards your company despite last year's mixup.
| high-ball verb
|| make a request that is much higher than you expect to receive
|| I'm planning to high-ball my expectations when I open the discussion.
| impulse noun
|| quick decision without thought or time
|| I acted on impulse when I signed that six-month contract.
| indecisive adj
|| has difficulty choosing/making a decision
|| They were so indecisive we finally asked them to take a break and come back next week.
| leverage noun
|| (bargaining power) something that gives one party a greater chance at succeeding over another
|| We have a little bit of leverage because we are the only stationary company in town.
| log-rolling verb
|| trading one favour for another
|| After a bit of log-rolling we came to an agreement that pleased both of us.
| low-ball verb
|| offer something much lower than you think the opponent will ask for
|| I was expecting my boss to low-ball in the initial offer, but he proposed a fair salary increase.
| mislead verb
|| convince by altering or not telling the whole truth about something
|| They misled us into thinking that everything could be resolved today.
| mutual adj
|| agreed by both or all
|| The decision to call off the merger wasmutual.
| objective noun
|| goal for the outcome
|| My prime objective is to have my family members added to my benefits plan.
| point of view noun
|| person's ideas/ thoughts
|| From my point of view it makes more sense to wait another six months.
| pressure verb
|| work hard to convince another of an idea
|| He pressured me to accept the terms by using intimidation tactics.
| proposal noun
|| argument to present
|| While I listened to their proposal I noted each of their objectives.
| receptive adj
|| open to/interested in an idea
|| His positive body language demonstrated that he was receptive to our suggestions.
| resentment noun
|| anger held onto from a previous conflict
|| Mary's resentment stems from our not choosing her to head the project.
| resistance noun
|| a display of opposition
|| We didn't expect so much resistance on the final issue.
| resolve verb
|| end conflict, come to an agreement
|| Before you can resolve your differences you'll both need to calm down.
| tactics noun
|| strategies used to get one's goals met
|| There are certain tactics that all skillful negotiators employ.
| tension noun
|| feeling of stress/anxiety caused by heavy conflict
|| There was a lot of tension in the room when George threatened to quit.
| trade-off noun
|| terms that are offered in return for something else
|| Lower payments over a longer period of time sounded like a fair trade-off until we asked about interest charges.
| ultimatum noun
|| a final term that has serious consequences if not met
|| His ultimatum was that if I didn't agree to give him the raise he asked for, he'd quit today without two week's notice.
| unrealistic adj
|| very unlikely to happen
|| It's unrealistic to think that we will have all of our demands met.
| victory noun
|| a win
|| We considered it a victory because they agreed to four of our five terms.
| yield verb
|| to give in to another's requests
|| The client will only yield to our conditions, if we agree to work over the holiday weekend.