| attachment
| extra document or image that is added to an email
|
| block format
| most common business letter format, single spaced, all paragraphs begin at the left margin
|
| body
| the content of the letter; between the salutation and signature
|
| bullets
| small dark dots used to set off items in an unnumbered list
|
| certified mail
| important letters that sender pays extra postage for in order to receive a notice of receipt
|
| coherent
| logical; easy to understand
|
| concise
| gets to the point quickly
|
| confidential, personal
| private
|
| diplomacy, diplomatic
| demonstrating consideration and kindness
|
| direct mail, junk mail
| marketing letters addressed to a large audience
|
| double space
| format where one blank line is left between lines of text
|
| enclosure
| extra document or image included with a letter
|
| formal
| uses set formatting and business language, opposite of casual
|
| format
| the set up or organization of a document
|
| heading
| a word or phrase that indicates what the text below will be about
|
| indent
| extra spaces (usually 5) at the beginning of a paragraph
|
| informal
| casual
|
| inside address
| recipient's mailing information
|
| justified margins
| straight and even text, always begins at the same place
|
| letterhead
| specialized paper with a (company) logo or name printed at the top
|
| logo
| symbol or image that identifies a specific organization
|
| margin
| a blank space that borders the edge of the text
|
| memorandum (memo)
| document sent within a company (internal), presented in short form
|
| modified block format
| left justified as block format, but date and closing are centered
|
| on arrival notation
| notice to recipient that appears on an envelope (e.g. "confidential")
|
| postage
| the cost of sending a letter through the Post Office
|
| proofread
| read through a finished document to check for mistakes
|
| punctuation
| marks used within or after sentences and phrases (e.g. periods, commas)
|
| reader-friendly
| easy to read
|
| recipient
| the person who receives the letter
|
| right ragged
| format in which text on the right side of the document ends at slightly different points (not justified)
|
| salutation
| greeting in a letter (e.g. "Dear Mr Jones")
|
| sensitive information
| content in a letter that may cause the receiver to feel upset
|
| semi-block format
| paragraphs are indented, not left-justified
|
| sincerely
| term used before a name when formally closing a letter
|
| single spaced
| format where no blanks lines are left in-between lines of text
|
| spacing
| blank area between words or lines of text
|
| tone
| the feeling of the language (e.g. serious, enthusiastic)
|
| transitions
| words or phrases used to make a letter flow naturally (e.g. "furthermore", "on the other hand")
|
| apologize verb
| say "sorry"
|
| approach noun
| method or style of doing something
|
| attitude noun
| outlook on life
|
| by invitation only
| only those who are asked to come will be allowed in
|
| commence verb
| start
|
| complimentary adjective
| free
|
| concerns noun
| problems, issues
|
| confidential adjective
| private
|
| conscientious adjective
| cares about quality of work
|
| contribution noun
| individual effort or support in a group
|
| convenient adjective
| suitable, favourable, makes life easy
|
| cooperation noun
| the act of working together
|
| coordinator noun
| person who organizes something
|
| dedication noun
| a lot of effort put into something
|
| dependable adjective
| can be trusted
|
| disregard verb
| ignore, pay no attention to
|
| do not hesitate phrase
| don't wait
|
| dropped verb
| fell to a lower amount
|
| effective adjective
| produces a positive response
|
| efficient adjective
| performs well
|
| enclosed adjective
| included inside
|
| encouraged verb
| persuaded or inspired
|
| enquire (BrE) inquire (AmE) verb
| looking for information
|
| extravaganza noun
| exciting and rare event
|
| formal adjective
| following set requirements
|
| grateful adjective
| thankful
|
| guarantee verb
| promise
|
| impact noun
| effect
|
| indicates verb
| shows
|
| invoice noun
| document detailing purchases and money owed
|
| latest adjective
| most modern
|
| lay-off verb
| take a job away from an employee (when employee is not at fault)
|
| notice noun
| document that indicates a change or event
|
| outstanding balance adjective
| money still owed
|
| pleasure noun
| enjoyment
|
| postpone verb
| delay until later
|
| preferred customer
| buyer who comes back often
|
| present verb
| award something to someone
|
| professional adjective
| exhibits suitable behaviour on the job
|
| profound adjective
| deep
|
| punctual noun
| always on time
|
| reach me verb
| find and talk to me
|
| records noun
| files that keep track of business matters
|
| regarding verb
| being about
|
| regret verb
| feel bad
|
| reliable adj
| dependable
|
| replacement noun
| someone who fills the position of another
|
| representative noun
| a person who acts on behalf of another person, company, policy...
|
| resignation noun
| the act of leaving a job position
|
| respected adj
| considered good and honest
|
| retirement noun
| a permanent leave from the workplace (usually due to aging)
|
| senior staff noun
| employees who hold high positions or have been working at the same place for a long time
|
| severance noun
| money paid to make up for a separation
|
| sharp adverb
| exactly (in reference to time)
|
| skyrocketed verb
| went up higher very quickly
|
| stock noun
| share in ownership
|
| struggle verb
| work at with difficulty
|
| sufficient adj
| enough
|
| support noun
| financial help
|
| T.B.A
| To Be Announced
|
| versatile adj
| with a variety of skills and abilities
|
| welcome adjective
| (happily) permitted to do something
|
