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Business Correspondence Glossary

Business Letter Vocabulary

attachment extra document or image that is added to an email
block format most common business letter format, single spaced, all paragraphs begin at the left margin
body the content of the letter; between the salutation and signature
bullets small dark dots used to set off items in an unnumbered list
certified mail important letters that sender pays extra postage for in order to receive a notice of receipt
coherent logical; easy to understand
concise gets to the point quickly
confidential, personal private
diplomacy, diplomatic demonstrating consideration and kindness
direct mail, junk mail marketing letters addressed to a large audience
double space format where one blank line is left between lines of text
enclosure extra document or image included with a letter
formal uses set formatting and business language, opposite of casual
format the set up or organization of a document
heading a word or phrase that indicates what the text below will be about
indent extra spaces (usually 5) at the beginning of a paragraph
informal casual
inside address recipient's mailing information
justified margins straight and even text, always begins at the same place
letterhead specialized paper with a (company) logo or name printed at the top
logo symbol or image that identifies a specific organization
margin a blank space that borders the edge of the text
memorandum (memo) document sent within a company (internal), presented in short form
modified block format left justified as block format, but date and closing are centered
on arrival notation notice to recipient that appears on an envelope (e.g. "confidential")
postage the cost of sending a letter through the Post Office
proofread read through a finished document to check for mistakes
punctuation marks used within or after sentences and phrases (e.g. periods, commas)
reader-friendly easy to read
recipient the person who receives the letter
right ragged format in which text on the right side of the document ends at slightly different points (not justified)
salutation greeting in a letter (e.g. "Dear Mr Jones")
sensitive information content in a letter that may cause the receiver to feel upset
semi-block format paragraphs are indented, not left-justified
sincerely term used before a name when formally closing a letter
single spaced format where no blanks lines are left in-between lines of text
spacing blank area between words or lines of text
tone the feeling of the language (e.g. serious, enthusiastic)
transitions words or phrases used to make a letter flow naturally (e.g. "furthermore", "on the other hand")

Business Correspondence Glossary



apologize verb say "sorry"
approach noun method or style of doing something
attitude noun outlook on life
by invitation only only those who are asked to come will be allowed in
commence verb start
complimentary adjective free
concerns noun problems, issues
confidential adjective private
conscientious adjective cares about quality of work
contribution noun individual effort or support in a group
convenient adjective suitable, favourable, makes life easy
cooperation noun the act of working together
coordinator noun person who organizes something
dedication noun a lot of effort put into something
dependable adjective can be trusted
disregard verb ignore, pay no attention to
do not hesitate phrase don't wait
dropped verb fell to a lower amount
effective adjective produces a positive response
efficient adjective performs well
enclosed adjective included inside
encouraged verb persuaded or inspired
enquire (BrE) inquire (AmE) verb looking for information
extravaganza noun exciting and rare event
formal adjective following set requirements
grateful adjective thankful
guarantee verb promise
impact noun effect
indicates verb shows
invoice noun document detailing purchases and money owed
latest adjective most modern
lay-off verb take a job away from an employee (when employee is not at fault)
notice noun document that indicates a change or event
outstanding balance adjective money still owed
pleasure noun enjoyment
postpone verb delay until later
preferred customer buyer who comes back often
present verb award something to someone
professional adjective exhibits suitable behaviour on the job
profound adjective deep
punctual noun always on time
reach me verb find and talk to me
records noun files that keep track of business matters
regarding verb being about
regret verb feel bad
reliable adj dependable
replacement noun someone who fills the position of another
representative noun a person who acts on behalf of another person, company, policy...
resignation noun the act of leaving a job position
respected adj considered good and honest
retirement noun a permanent leave from the workplace (usually due to aging)
senior staff noun employees who hold high positions or have been working at the same place for a long time
severance noun money paid to make up for a separation
sharp adverb exactly (in reference to time)
skyrocketed verb went up higher very quickly
stock noun share in ownership
struggle verb work at with difficulty
sufficient adj enough
support noun financial help
T.B.A To Be Announced
versatile adj with a variety of skills and abilities
welcome adjective (happily) permitted to do something

Date: 2015-12-24; view: 1130


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