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Business Correspondence Glossary
Business Letter Vocabulary
| attachment | extra document or image that is added to an email |
| block format | most common business letter format, single spaced, all paragraphs begin at the left margin |
| body | the content of the letter; between the salutation and signature |
| bullets | small dark dots used to set off items in an unnumbered list |
| certified mail | important letters that sender pays extra postage for in order to receive a notice of receipt |
| coherent | logical; easy to understand |
| concise | gets to the point quickly |
| confidential, personal | private |
| diplomacy, diplomatic | demonstrating consideration and kindness |
| direct mail, junk mail | marketing letters addressed to a large audience |
| double space | format where one blank line is left between lines of text |
| enclosure | extra document or image included with a letter |
| formal | uses set formatting and business language, opposite of casual |
| format | the set up or organization of a document |
| heading | a word or phrase that indicates what the text below will be about |
| indent | extra spaces (usually 5) at the beginning of a paragraph |
| informal | casual |
| inside address | recipient's mailing information |
| justified margins | straight and even text, always begins at the same place |
| letterhead | specialized paper with a (company) logo or name printed at the top |
| logo | symbol or image that identifies a specific organization |
| margin | a blank space that borders the edge of the text |
| memorandum (memo) | document sent within a company (internal), presented in short form |
| modified block format | left justified as block format, but date and closing are centered |
| on arrival notation | notice to recipient that appears on an envelope (e.g. "confidential") |
| postage | the cost of sending a letter through the Post Office |
| proofread | read through a finished document to check for mistakes |
| punctuation | marks used within or after sentences and phrases (e.g. periods, commas) |
| reader-friendly | easy to read |
| recipient | the person who receives the letter |
| right ragged | format in which text on the right side of the document ends at slightly different points (not justified) |
| salutation | greeting in a letter (e.g. "Dear Mr Jones") |
| sensitive information | content in a letter that may cause the receiver to feel upset |
| semi-block format | paragraphs are indented, not left-justified |
| sincerely | term used before a name when formally closing a letter |
| single spaced | format where no blanks lines are left in-between lines of text |
| spacing | blank area between words or lines of text |
| tone | the feeling of the language (e.g. serious, enthusiastic) |
| transitions | words or phrases used to make a letter flow naturally (e.g. "furthermore", "on the other hand") |
Business Correspondence Glossary
| apologize verb | say "sorry" |
| approach noun | method or style of doing something |
| attitude noun | outlook on life |
| by invitation only | only those who are asked to come will be allowed in |
| commence verb | start |
| complimentary adjective | free |
| concerns noun | problems, issues |
| confidential adjective | private |
| conscientious adjective | cares about quality of work |
| contribution noun | individual effort or support in a group |
| convenient adjective | suitable, favourable, makes life easy |
| cooperation noun | the act of working together |
| coordinator noun | person who organizes something |
| dedication noun | a lot of effort put into something |
| dependable adjective | can be trusted |
| disregard verb | ignore, pay no attention to |
| do not hesitate phrase | don't wait |
| dropped verb | fell to a lower amount |
| effective adjective | produces a positive response |
| efficient adjective | performs well |
| enclosed adjective | included inside |
| encouraged verb | persuaded or inspired |
| enquire (BrE) inquire (AmE) verb | looking for information |
| extravaganza noun | exciting and rare event |
| formal adjective | following set requirements |
| grateful adjective | thankful |
| guarantee verb | promise |
| impact noun | effect |
| indicates verb | shows |
| invoice noun | document detailing purchases and money owed |
| latest adjective | most modern |
| lay-off verb | take a job away from an employee (when employee is not at fault) |
| notice noun | document that indicates a change or event |
| outstanding balance adjective | money still owed |
| pleasure noun | enjoyment |
| postpone verb | delay until later |
| preferred customer | buyer who comes back often |
| present verb | award something to someone |
| professional adjective | exhibits suitable behaviour on the job |
| profound adjective | deep |
| punctual noun | always on time |
| reach me verb | find and talk to me |
| records noun | files that keep track of business matters |
| regarding verb | being about |
| regret verb | feel bad |
| reliable adj | dependable |
| replacement noun | someone who fills the position of another |
| representative noun | a person who acts on behalf of another person, company, policy... |
| resignation noun | the act of leaving a job position |
| respected adj | considered good and honest |
| retirement noun | a permanent leave from the workplace (usually due to aging) |
| senior staff noun | employees who hold high positions or have been working at the same place for a long time |
| severance noun | money paid to make up for a separation |
| sharp adverb | exactly (in reference to time) |
| skyrocketed verb | went up higher very quickly |
| stock noun | share in ownership |
| struggle verb | work at with difficulty |
| sufficient adj | enough |
| support noun | financial help |
| T.B.A | To Be Announced |
| versatile adj | with a variety of skills and abilities |
| welcome adjective | (happily) permitted to do something |
Date: 2015-12-24; view: 3812
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