International Computer Services PLC

136 Bolton Road Your ref: CM/OH2

Newbury, Berks Our ref: CH

United Kingdom

16 July 2009

Dear Sirs

Order No. MDX/16/75B

We have received the documents and taken delivery of the above order which arrived at Piraeus on the M.V. Victory.

On checking the goods we found that crate 17 contained only 40 computers, although 60 had been entered on both the packing list and the invoice.

The full consignment is urgently required to complete orders for two of our major customers so it is absolutely essential that you ship the additional 20 computers on the earliest possible flight from London.

This is the third time in the last twelve months that you have short-shipped one of our orders.

If there is any further repetition of this we will be forced to look for an alternative supplier.

Yours faithfully

Sergiy Nikonenko

Assistant Manager

Card #10 KEY

Write the body of the letter of complaint

· Draw your addressee attention to two matters:

-one lot of 100 red dresses (size 12) included clothes of a lighter red colour than the other sizes. Ask them to replace the whole lot in the correct colour.

- As far as their charges for air freight are concerned, agree to pay the extra costs which they invoiced. Ask to reduce their costs for packing and insurance for air cargo and to make an adjustment to the invoice amount.

· Ask them to deal with your questions without delay

HOWARD & PRATT

Ladies’ Clothing

306, 3d concerned Avenue

Chicago, III. 60602

USA

JACKSON & MILES

118 Regent Street

London W1C37D

UK

November 22^nd, 2009

Gentlemen:

Thank you for your delivery of dresses which were ordered on Nov. 4, 2009. However we wish to draw your attention to two matters.

1. Concerning the red dresses supplied: one lot of 100 (size 12) included clothes of a lighter red colour than the other sizes. We are returning them, and would ask you to replace the whole lot by 100 dresses (size 12) in the correct colour.

2. As far as your charges for air freight are concerned, we agree to pay the extra costs which you invoiced. However your costs for packing and insurance must have been lower for air cargo, and we request you to take this fact into consideration and to make an adjustment to the invoice amount. Would you please send us a corrected invoice, reduced accordingly.

We look forward to your dealing with these questions without delay.

Very truly yours.

P.PRATT, Jr

(P.Pratt)

Buyers

Card #11 KEY

Write the body of the letter of enquiry from a French importer of fashion goods to a British exporter of hand-made shoes and gloves.

• Write where you got information about them (e.g. British Embassy in Paris).
• Mention that there is a steady demand in France for high-quality goods of this type.
• Ask them to send you a catalogue and full details of their prices and terms of payment.

FOURNIER ET CIE

Importers of Fashion Goods Avenue Ravigny 14

PARIS

Paris XV

JdP/AG 12 October 2005

The Western Shoe Co. Ltd.,

Yeovil, Somerset S19 3AF

ENGLAND

Dear Sirs

We have heard from the British Embassy in Paris that you are producing for export hand-made shoes and gloves in natural materials.

There is a steady demand in France for high-quality goods of this type. Sales are not high, but a good price can be obtained for fashionable designs.

Will you please send us your catalogue and full details of your prices and terms of payment, together with samples of leathers used in your articles and, if possible, specimens of some of the articles themselves.

We are looking forward to hearing from you.

Your faithfully

FOURNIER ET CIE SA

J.DuPont

J.du Pont

Managing Director

Card # 12 KEY

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