Table i - Knowledge and information management (K&IM) competencies – Framework
|
| Strategic leader
| Team leader
| Team member
| All employees
|
A
| Engages with thought leaders within and outside the organisation in order to identify the value of knowledge and information to the organisation and develop a knowledge-based vision
| Demonstrates awareness of K&IM market trends, developments, experience and good practice
| Scans and reviews K&IM market opportunities/ developments
| Aware of the knowledge and information relevant to their roles and the value this brings to the organisation
|
B
| Identifies, develops and articulates K&IM strategies that will add value to the organisation
| Identifies business opportunities to deliver value through improved K&IM
| Researches opportunities, methods and approaches for delivering value through improved K&IM
| Reviews and communicates gaps in knowledge and information which hinder the achievement of corporate objectives
|
C
| Ensures that K&IM strategies are embedded within corporate strategies and key business processes
| Develops K&IM processes which can be embedded in key business processes and ensures that KIM activities are coordinated across the organisation
| Supports and facilitates the development and implementation of K&IM processes across organisational silos
| Uses K&IM processes to help achieve objectives
|
D
| Identifies and developsstrategies to encourage and enable collaborative working within the organisation and with partners
| Identifies, develops and nurtures networks and communities
| Supports and develops networked and community working
| Participates in and learns from networked and community approaches
|
E
| Fosters a knowledge and information rich culture and ensures that K&IM competencies are recognised as core competencies of the organisation in order to develop individual and organisational capability
| a. Develops K&IM competencies throughout the organisation
b. Inspires knowledge sharing and capture to enable continuous learning and knowledge creation
c. Champions collaborative working
d. Develops motivational approaches
| a. Trains, or facilitates the training of, all employees in appropriate K&IM competencies
b. Supports and facilitates knowledge and information sharing
c. Develops appropriate reward and recognition systems
| a. Develops and uses appropriate K&IM competencies
b. Shares knowledge and information appropriately and participates in activities to facilitate sharing
c. Works collaboratively
d. Understands and appreciates reward and recognition systems
|
F
| Fosters the development of appropriate knowledge and information assets and the adoption of effective K&IM processes, tools and standards
| a. Identifies and develops knowledge and information assets and introduces processes to improve their leverage
b. Identifies and builds on social networks that enable knowledge and information flow
c. Facilitates the acquisition or development of appropriate K&IM processes, tools and standards
| a. Audits, maps and monitors knowledge and information assets and their use
b. Audits, maps and monitors knowledge and information flows
c. Develops and supports processes, tools and standards for knowledge sharing and capture
d. Trains staff at all levels in the use of K&IM tools, standards and processes
e. Develops tailored K&IM approaches aligned to specific business processes
|
a. Builds and manages appropriate knowledge and information assets
b. Understands the knowledge and information flows relevant to their role
c. Uses the K&IM processes, tools and standards provided
d. Contributes to the development of K&IM processes, tools and standards
|
G
| Enables an effective K&IM architecture
| a. Develops and implements information & communications technology (ICT) policies
b. Develops and implements information management policies
c. Develops and implements content management policies
d. Develops and implements document and records management policies
e. Develops and implements access and dissemination policies
| a. Incorporates web enabled opportunities
b. Develops software programmes in appropriate languages and levels
c. Develops information management standards and guidelines
d. Identifies and acquires external sources
e. Identifies and acquires internal knowledge and information sources
f. Develops tools and protocols for creation, integration and publishing
g. Develops corporate coding and tagging tools
h. Plans and manages records centres
| a. Is aware of internal and external web developments
b. Understands and complies with information management standards and guidelines
c. Understands the scope and relevance of internal and external sources
d. Complies with records and document management policies
e. Effectively uses standard retrieval and dissemination tools
f. Complies with knowledge and information dissemination policies
|
H
| Enables knowledge and information services
| a. Designs and implements knowledge and information services
b. Designs and implements content creation services
c. Enables utilisation of knowledge and information sources
| a. Ensures the availability of selected resources
b. Enables staff members to find relevant knowledge and information
c. Provides journalistic services
d. Applies mark-up languages
e. Undertakes knowledge analysis and evaluation
f. Uses most appropriate mix of knowledge and information sources
g. Delivers relevant knowledge and information in most appropriate form
| a. Uses appropriate knowledge and information resources
b. Utilises tools and processes provided to enable content creation
c. Understands and communicates the need for knowledge and information services
d. Uses a variety of knowledge and information formats
|
I
| Drives value and constantly reviews the impact of K&IM strategies
| a. Incorporates measurement systems
b. Benchmarks K&IM strategies
| a. Collects, monitors and analyses appropriate data
b. Benchmarks knowledge and information activities
| Complies with feedback requirements
|
Table iii General leadership and management competencies – Framework
|
| K&IM Strategic leader
| K&IM Team leader
| K&IM Team member
| All employees
|
J
| Demonstrates breadth of vision
| Demonstrates analysisandjudgment
| Uses information effectively
| Uses appropriate information sources
|
K
| Generates ideas
| Innovates
| Demonstrates creativity and solutions orientation
| Demonstrates innovative problem solving
|
L
| Generates options for change
|
a. Develops and delivers change
b. Demonstrates commercial awareness
|
a. Adapts to change
b. Scans and reviews market opportunities
| Adapts to new and changing circumstances and commits to lifelong learning
|
M
| Demonstrates a high level of interpersonal skills
| Demonstrates customer/colleague focus
| Works with others
| Supports colleagues
|
N
| Facilitates team working
| Develops the team
| Takes responsibility for team tasks
| Contributes to team objectives
|
O
| Develops people
| Develops team members
| Develops self
| Supports training and development objectives
|
P
| Influences
| a. Manages relationships
b. Negotiates
| a. Demonstrates impact
b. Values others
| Builds positive relationships
|
Q
| Inspires others
| Builds confidence in decisions
| Engenders support
| Takes the lead when appropriate
|
R
| Communicates direction of the organisation
| Communicates direction to team
| Interprets and presents key messages
| Communicates effectively
|
S
| Leads implementation
| a. Undertakes effective resource and business planning
b. Achieves results
c. Manages projects effectively
| a. Undertakes task planning
b. Pays attention to detail
| Undertakes personal planning
|
T
| Seeks continuous improvement
| Achieves quality outcomes
| Introduces improvements
| Demonstrates quality awareness
|
U
| Secures resources
| a. Identifies resource requirements
b. Develops budgets and financial business cases
c. Plans and makes a case for human resources
| Ensures productive utilisation of resources
| Demonstrates awareness of resource planning
|
| | | | | |