1) structure of democratic society
2) administrative system of Estonia
3) state institutions
4) legal order of Estonia
5) labour law-related legislation
5.1.2 Fundamentals of economy – intermediate level
5.1.3 Communication – advanced level
1) communication techniques
2) listening skills
3) assertion methods
4) copying with conflicts
5) counselling on the speciality
6) teamwork
5.1.4 Management – intermediate level
1) basics of management
2) basics of information management
3) principles of organisation behaviour
4) methods of project management
5) in-house relations
Languages (see Appendix C)
1) Estonian – C1
2) at least one foreign language– B1
Work environment
1) fire safety
2) electrical safety
3) waste handling
4) first aid
Main skills and knowledge
National and international legislation and standards related to the profession
1) legislation governing public administration
2) legislation governing administration of a business and archival systems and services
3) legislation governing information management and knowledge management
4) legislation on other issues concerning documentation
5) standards of records management
6) standards of information description
Organisation of administration
1) drawing up of documents governing records management (administrative procedure, etc.)
2) organisation of the work of the administrative service
a) creation and reception of documents
b) monitoring of the document processing procedure
3) management of the administrative period
4) handover and takeover of administration
Documents and documenting
1) necessity and obligation of documenting
2) document properties, stages of their creation
a) properties: authenticity, reliability, integrity, usability
b) stages of creation: draft, original, copy (duplicate), excerpt
3) sub-systems of documentation
a) administrative documents
b) personnel documents
c) other principal activity documents
4) requirements on documents
a) elements (requisites) of document
b) formal requirements
c) security requirements
d) formats of digital documents
5) authenticity and reliability of digital documents, affixation and verification of digital signature
6) drawing up of paper and digital document formats (templates)
7) materials and media of permanent duration
Records Management
1) systematisation of documents
a) drawing of a list of documents
b) systematisation of documents into cases, files and series
c) placement of documents into folders (files)
2) creation and running of a records management system
a) price calculations for a records management system
b) checking of the functioning of a records management system
c) making of amendments, incl. those aimed at running an electronic records management system
3) management of a document’s life cycle in a records management system and its relationship to archives management
a) separation of documents from administration
4) functionality of an electronic records management system and metadata
