![]() CATEGORIES: BiologyChemistryConstructionCultureEcologyEconomyElectronicsFinanceGeographyHistoryInformaticsLawMathematicsMechanicsMedicineOtherPedagogyPhilosophyPhysicsPolicyPsychologySociologySportTourism |
Vocabulary for track 3roadblock vegetarian to be environmentally friendly sender receiver to encode to decode to fit one’s norm to be misinterpreted to yell intent to match to take the hit societal norms tunnel to behave in certain patterns to keep smb from doing smth to be biased against pleaser behavior societal expectations to look gorgeous to make a point of smth barrier to implement the techniques to reclaim the rights=to take back the rights to take the consequences to embrace new ways of thinking to go beyond the blocks to be worthwhile battles to fight and battles to walk away from to assess the risk to weigh factors self-approval game plan foreback plan resentful humiliated supreme
2. Listen to track 3 to answer the following questions: 1. What is encoding? 2. Why can the sender and the receiver understand the message differently? 3. Who is responsible for matching the intent to the outcome? Who is going to take the hit if they don’t match? 4. Name some personal blocks and explain what they mean. 5. What are the 3 steps we must take to break out of the tunnels we don’t like? 6. Which battles are worthwhile? 7. What is the difference between an assertive person and an aggressive one? 8. What should you consider in assessing the risk? 9. What five questions should you ask yourself once you decided to take the risk? 10. Comment on the behavior of the dialogue participants. 11. Act out the situation applying four types of behavior in it.
Track 4 (26:21).
1. Vocabulary for track 4: the ACID process (to) acknowledge(ment) counter intercept a minor blip in one’s life factual (valid) criticism non-factual (not valid) criticism cranky to deem to accept an error to dwell on smth to confront smth accountability deep breathing to breathe in to breathe out impending doom to tense one’s muscles a lame tone a whining tone to plead for sympathy to read one’s mind to figure out a musical box to alienate
2. Listen to track 4 to answer the following questions:
Track 5 (26:00) and track 6 (26:22). Your Assertiveness Toolbox.
- The declarative statement - Assertive confrontation - Compromise - Camouflage - Accountability
1. Vocabulary: to escalate escalation to look below the surface to be caught off guard be bogged down in smth be specific to assign the consequences to stick to the facts overheads=overhead transparencies backlog paperwork understaffed to meet the deadline camouflage to stoop to an inappropriate level team-mates to move the conflict out of public view to disarm smb clouding bizarre to humiliate to cross the “t”s and dot the “i”s to be nailed to back smb to withdraw from
2. Listen to track 5 and 6 to answer the following questions:
Track 7 (25:09) and track 8 (29:41). Putting Assertiveness to Work.
1. Vocabulary:
an inevitable question reluctance to be reality based to violate people’s rights to keep score insecure people to run over smb to bull smb to hand over the document to step out of the car to draw the line in the sand to diminish chances to be a sniper to pedal back to become bolder to blow up the cover A good run is better than a bad stand. to be a victim a supple person to embrace life fully to dread smth (doing smth) vehicle to perceive to stand one’s ground to have the guts down to the ground to take grand slams to be in the driver’s seat entity
2. Listen to track 7 and 8 to answer the following questions:
If you think you're beaten, you are.
Case Study A
Choose the assertive skill (s) that best allows you to handle the following situation to your advantage. After you have chosen, write three to four lines of dialogue for the skill(s) that you have chosen.
You're the customer service manager for a well-established, family-owned food supplement company. The orders come in by phone, mail and fax. The company has two fax machines, one in the sales department and the other in customer service. Inquiries to customer service almost always turn into sales, but with the customer service fax running at capacity, orders are being delayed. In order to avoid problems, you call the sales manager and say that you need to use the sales fax machine for three hours during that afternoon. You inform the sales manager that you will be up at noon to pick up the machine. The sales manager, after passing along a quick "No way!" hangs up before you can finish. It is now 11:00 am. What preparation can you make to ready yourself for this confrontation with the sales manager, and which skills should be used?
Case Study B
Holly has worked for a major telephone company for 15 years in an ever-increasing executive role. Holly has received six promotions and is managing a territory of 43 sales reps. Today, just before lunch, Holly was called into her director's office and offered a "dream" promotion. The new position would include an increase in salary, benefits and stock options of an additional $27,000. In this new job, Holly would be managing a territory of 87 reps. She and her family would have to move to this new territory, which is 2,000 miles from her home. Here are some of the variables that Holly is faced with:
How could Holly persuade her husband that the move is in the family's best interest?
Follow your assertiveness development plan!
Week 1 Keep a journal of interactions you had that did not have your desired outcome. Each night, before you go to bed, analyze your role in those outcomes. Did you behave passively, aggressively or assertively? What could you have done differently?
Week 2 Choose a situation that's been bothering you for a long time. Work through a copy of the assertiveness practice worksheet (we've included an extra copy; make as many copies as you like). Practice how you'd like to confront the person, in front of a mirror and with a tape recorder. Listen to yourself. Do you sound the way you want to sound?
Week 3 Go through with it! Confront the situation as you've practiced it. Afterward, do the post-assessment. Did you get what you wanted? How could you do better the next time? Each week, repeat all three steps of this process. The more you consciously assert yourself, the more proficient you'll become at it. Don't get discouraged if you don't always get what you want. The most important outcomes of assertiveness are feeling free to ask for what you want, taking an active role in your life and respecting yourself for trying. Date: 2015-12-18; view: 1487
|