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Unit 18. Assertive Communication Skills for Professionals
Carol Price has extensive experience in both corporate and small-business settings. She has helped thousands of professionals become more valuable to their organizations and more visible in their positions. And now in “Assertive Communication Skills for Professionals” she is ready to help you do the same. The guide’s authors’ note: We advise you to listen to the program at home practicing your listening comprehension and note-taking skills and come to class ready for the discussion. Use the vocabulary from the program in your speech. Let the questions serve you as a plan for the discussion. On completion of the program you are supposed to take a test on program vocabulary.
Track 1 (25:30) and track2 (26:35). What Is Assertiveness? Understanding the 4 communication styles:
Vocabulary
receptionist subordinates to be overwhelmed to be powerless to be embarrassed to be out of control to get even supportive drivel among peers sweaty shaky a welcome team member to sound defensive to feel low to be incompetent to say smth in the heat of emotion to be dogged to violate the rights to be entitled to do smth to pout to endow smth unalienable rights to demean vocal cues the defeated to sound apologetic a whining tone threatening words to sound inflammatory
2. Listen to track 1 and 2 to answer the following questions:
Track 3 (25:55) and track 4 (26:21). Building Your Foundation.
Date: 2015-12-18; view: 1868
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