Jackie: Good morning. This is Jackie Westingouse from Northern Airlines. May I speak with Lee Pheng?
Mandeep: Iím afraid he is just left.
Jackie: Just left? Oh,no! Iíve been trying to get through to him all day.
Mandeep: Pardon me, what did you say?
Jackie: Can you give him a message?
Jackie: Well, the thing is, our computer system has been shut down for some technical reason and you are not going to be able to log on to our database until our engineers sort it out. Since we depend on this for exact passenger numbers and dietary requirements, this will affect flights from Singapore to San Francisco the day after tomorrow.
Mandeep: Sorry, but could you speak more slowly please? This information is important so I need to get it down clearly.
Jackie: Oh, sure
Mandeep: I didnít catch your name.
Jackie: Jackie Westingouse.
Mandeep: Is that Wastingouse?
Jackie: Westingouse, with an Ďeí for echo.
Jackie: So, anyway, I have details on the individual passengers here, and Iím going through them to get the information we need. As soon as I have the numbers, Iíll fax them over. Are you with me?
Mandeep: I think so.
Jackie: So, the database problems affect NOA 567 departing Singapore to San Francisco at 09:45 on Sunday, and flight NOA 1145 leaving at 22:30 also the day after tomorrow.
Mandeep: Sorry, I donít quite follow. Sunday is tomorrow, not the day after tomorrow.
Jackie: Sorry, here in the States itís Friday. Time difference!
Mandeep: I got you.
Jackie: So thatís all the details. Could you read them back to me?
Mandeep: Yes. NOA 576 at 09:45 and NOA 1145 taking off at 22:30.
Jackie: Hang on-was the last time three zero or one-three?
Jackie: Thatís fine, then.
Mandeep: Iíll pass that on to Mr.Lee as soon as he gets back.
Receptionist: National Buildersí Association. Can I help you?
Della: Good morning. My name is Della Wilson from A&G Construction. I donít know if you can help me but Iím organizing a conference about health and Safety at Work and Iím trying to find someone who could give a talk about the new safety standards.
Receptionist: Excuse me, but Iíll put you through to PR. Theyíll be able to help you better than I can. Hold the line, please.
Della: Yes, thank you.
Suzanne: Public Relations, Suzanne speaking.
Della: Good morning. My name is Della Wilson from A&G Construction. Iím organizing a conference about health and Safety at Work, in the building sector to be more precise, and Iím trying to find someone who could give a talk at the conference. Is this the right department or should IÖ
Suzanne: Did you say the building sector?
Della: Yes, thatís right. Itís about safety at work. Iím interested in speaking to someone who could give a talk about the existing safety standards in the construction industry. Do you know who I need to speak or what department could help?
Suzanne: Just a second. Iím just thinking which departmentÖ Yes. I think you should speak to the Inspections Department. Iím sure theyíll be able to help.
Della: Thank you. Could you put me through then please?
Suzanne: Sorry. I canít do that from here. Iíll put you back with reception, Just a second.
2. Receptionist: Nation Buildersí Association. Can I help you?
Della: The Inspections Department please.
Receptionist: Just a second. Iím putting you through now.
Man: Inspections Department.
Della:Good morning. My name is Della Wilson from A&G Construction. I was directed here by your
PR department. Iím organizing a conference about health and safety at work in Liverpool
at the end of this month and Iím trying to find a person who could give a talk about the recent changes in the safety standards in the building sector.
Man: For the end of this month you said?
Della: Yes. I know itís very short notice but one of the speakers has just cancelled so I need
to find someone else.
Man: Well. Youíve got the right department and I think we can help, but probably you should speak to
Peter James. He often gives talks at conferences.
Della: Peter James. Good.
Man: Just a second, Iíll see if he is available. Donít hang up!
Peter: Peter James speaking. Can I help you?
Della: Good morning Mr. James.
I have just speaking to a colleague of yours who said I should speak to you.
My name is Della Wilson from A&G Construction. Iím organizing a conference about health and Safety at work in Liverpool at the end of this month and I would like to know if you would be interested in giving a talk about the recent changes in the safety standards in the building sector- I believe you know a lot about the subject. The talk would be for about an hour, including question time. We think about 100 people are coming.
Peter: Sounds interesting. But at the end of the month you said? No, Iím afraid Iíll be very busy then, so I doubt Iíll be able to make it-in fact, Iíd better say no. Sorry.
Della: Thatís OK. I understand. Iíd really appreciate if you could recommend someone else, though.
Itís a very important subject. I mean the number of accidents is going down slowly butÖ
Peter: Yes. Listen. Why donít you speak to my colleague, Alastair Wilkins? He is an expert on the new safety standards. He is probably the best person to talk to, in fact.
Della: Oh, Good. Could I speak to him now?
Peter: Just a moment. HelloĒ It appears he isnít in his office right nowÖ
now I remember-he is visiting a building site this morning.
If you like I could give him a message when he comes to work tomorrow.
Della: Well, I was hoping to find someone this morning.
Peter: Well. In that case you could try his mobile. Iíll give you his number.
Della: That would be wonderful, thank you.
Peter: Itís 564 770808
Della: 564 770808
Peter: I hope he will be able to do it.
Tell him that you have been speaking to me and that I gave you his number.
Della: Yes I will and I thank you very much. Youíve been a great help!
Alastair: Alastair Wilkins speaking.
Della: Good morning. My name is Della Wilson from A&G Construction. I got your number from Peter James who said that you might be able to help me.
Alastair: Sorry? Could you speak up a bit please? There is a lot of noise here.
Della: Yes. My name is Della Wilson from A&G Construction. I spoke to your colleague Peter James this morning and he gave me your number. The reason Iím phoning is that Iím organizing a conference about health and Safety at work. Itís in Liverpool at the end of this month. Itís the last Friday of the month. Iíd like to know if you would be interested in giving a talk about the recent changes in the safety standards in the building sector. Of course we will pay all your expenses and everything. The talk would be for about an hour, including question time. About 100 people are coming. Do you think you could help?
Alastair: In Liverpool?... Hang onÖwell, Iím looking at my diary, and it looks like Iím free that day, so I should be able to do itÖ I donít think I Ďm doing anything at the end of the month, but, listen, there is too much noise to speak here. Could you phone me at the office tomorrow morning and we could talk about all this in more detail?
Della: Yes, of course.
Alastair: You have the number?
Della: Yes. Can I phone you at around 10:00?
Alastair: Could you make it a bit later? Iím meeting some people at 9:30. Say about at 11:00?
Della: Yes, 11:00 is fine. Thank you ever so much Mr Wilkins.
Alastair: Please, call me Alastair. Iíll look forward to our conversation tomorrow. Thank you for calling. Iím afraid I have to go now. Bye!
Magda: Right. So now weíre online. Now letís find Orinoco Books.
Weíve got an account with them. So, first of all, use the mouse to move
The cursor to Ďfavouritesí. Click on Ďfavouritesí to get a drop-down list.
Select the bookmark for Orinoco books and click on it to connect to their site.