II. Say if the following statements are true or false. Correct the false statements to make them true.
1. Luxury hotels aren’t usually expensive.
2. You can make room reservation at the hotel only in person.
3. The hotel staff provide the guests with necessary services.
4. Many hotels offer extra services except accommodation.
5. A motel is a hotel mainly for drivers.
6. Staying at a B&B is a great way to save your money.
7. Hostels provide only private rooms for individuals.
8. Self-catering accommodation usually comes in the form of an apartment or house.
III. Fill in the gaps using words from the brackets.
The word “facilities” … the space and equipment you need to do something. If you … in a hostel, for example, you will have cooking facilities. Many … have facilities for … types of sport. They may … tennis courts, swimming … , sauna, Turkish bath, etc. While reading about … to stay you may come in across the … “full board” and “half board”. “Full board” means that the … includes your room and all meals. “Half board” means your room, breakfast and one other … .
IV. Complete the definitions with names of hotel staff.
1. … will oversee all aspects of the hotel operations.
2. … are responsible for the cleanliness of guest rooms.
3. … take reservations by phone, cancel reservations, check guests in and out.
4. … prepare the meals and help break down the bar.
5. … will be required to wash guest’s clothes, remove stains from them.
6. … will bring the meal to your room, call the restaurant from your room and order it.
7. … provide towels and keep the pool area clean.
8. … watch people swim in the pool and provide assistance if necessary.
(Room service personnel, pool attendants, general manager, lifeguards, laundry person, cooks, receptionists, room attendants)
V. Dramatize the following dialogue.
A: I would like to book a reservation at your hotel.
B: What date would you like to make that reservation for?
A: I need the reservation for the 14th of May.
B: How many days do you need the reservation for?
A: I’ll be staying for 3 nights.
B: Is that a single room, or will there be more guests?
A: I need a double room.
B: We have smoking and nonsmoking rooms. Which do you prefer?
A: We require a smoking room.
B: Your room is booked. You must arrive before 4:00 p.m. to check in.
VI. Read the story and fill in the appropriate articles where necessary.
Elegant and welcoming, … Hotel Carlton on … Grand Canal is situated in … heart of Venice. Style and decor of … interiors will remind you of … rich past of this building. It has been run for approximately 30 years by … Venetian family. Classical design, harmonious colours, open space and comfortable furniture will make you feel at … home. … bar is opened at … hotel where you will be offered snacks and drinks; there is also … conference hall and … business center. Two elevators are installed for your convenience. … panoramic terrace and most of … rooms have unbeatable views.
Opposite … hotel there is … Big Hall of … Conservatory, and you can see many other sights of … city, if you make … walk along … city streets. … Hotel Carlton is close to … most popular attractions and near all … major shopping areas.