It’s Monday morning. Mr. Woodman, the Sales Manager of Forestry Equipment, is away on business. His secretary Miss Susan Barton takes several messages from him and does some errands. Life in the office is busy as always.
Susan and Rachel
Susan: Good morning. Stephen Woodman’s office.
Rachel: Hi, Sue. It’s Rachel. Can you give Stephen a message,
please? I won’t be in until Friday. I have the flu. I saw
the doctor this morning.
Susan: OK, Rachel. I’ll give him the message. I hope you’ll feel
better soon.
Susan and Robin
R: Hi, Susan.
S: Hi, Robin. What can I do for you?
R: Stephen isn’t there, is he?
S: No, he won’t be until tomorrow.
R: Well, it’s just that I need Wednesday off. You see, my
grandmother died yesterday and I’ll to go to the funeral.
S: Oh, I’m sorry. How old was she?
R: Ninety-four.
Susan and Cindy
S: Good morning, Stephen woodman’s office.
C: Good morning. This is Cindy Newton Video Systems.
Stephen is at the trade show in Glasgow, isn’t he?
S: Yes, that’s right. He should be here tomorrow.
C: Well, can you give him this message? I’m afraid we have to
cancel our last order. The customers have changed their
minds again.
S: OK. I’ll give Stephen the message.
The boss is calling the office in London
S: Good morning. Stephen Woodman’s office. How can I help
you?
SW: Good morning, Susan. It’s Mr. Woodman.
S: Hello, Mr. Woodman. Is everything OK with your trip to
Glasgow?
SW: Yes, everything is great. It’s just that something else has
come for me to do. I have some more meetings in
Edinburgh tomorrow morning, so could you book the Royal Hotel in Edinburgh for this night if possible?
S: Right. Shall I book you a flight from Edinburgh to London on
Tuesday night?
SW: No, thank you. I’m not sure about the trip back yet, it might
be either in the afternoon or in the evening.
S: Would you like me to get some information about the flights
and the times of trains from Edinburgh?
SW: Yes, If you could. I’d appreciate that. Would you mind
checking thet time of arrival the plane?
S: Of course, not.
SW: Thank you very much, Susan. That’s all for the moment.
Susan to Bob Dale, an office clerk
S: Oh, Dale?
B: Yes, Susan?
S: Mr. Woodman wants you to fax these sales reports to
Belfast, I’ve just done them.
B: Sure. I’ll do it later.
S: No, Bob. Do it now. I know its important. And could you also
send a fax to the Royal Hotel in Edinburgh, please?
B: OK. I don’t think, there will be a problem.
S: And one more thing, Bob… Err, did you call your girlfriend
on the office phone last Friday?
B: Well…uh…yes. I did. But it was urgent.
S: I think S.W. heard you. He wasn’t very pleased about it.
Don’t use the office phone for personal calls, OK?
B: Yes, OK., Susan. I won’t do it again. I’m sorry.
5. Look at the faxes Bob Dale has sent:
FAX#0097 10/11/09
FROMForestry Equipment Supplies TOFred Duvall,
Ocean View
RE: Our order TR 574
Last month we ordered from you 120 boxes of your article ¹213. You promised delivery on 30 October 2009. So far we have not received this shipment and have not heard from you.
Please arrange for intermediate shipment and inform us when the shipment will arrive here.
Regards,
STEPHEN WOODMAN
FAX fromStephen Woodman
Forestry Equipment London Britain +44 223 3713 9119
TO: Hotel Royal, Edinburgh, Scotland +44 353 5715 7614
Could I please book a single room with a bath for the night on Monday 10 November. I shall be arriving at approximately 09 p.m.