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Senior Software L3 Support Engineer

VMAX Mainframe

EMC Russia Center of Excellence


EMC Overview

Today, information technology is being transformed by four powerful trends—mobile, cloud computing, Big Data and social networking. Our strategy is to lead our customers on their journey to transform both their IT and business to stay ahead of these market trends.

We pursue this strategy through our unique EMC Federation that includes EMC Information Infrastructure (EMCii), VMware, Pivotal and RSA.

EMC Corporation is the world leader in information management solutions that store, protect, move, manage and access the explosion of content. We help people and businesses around the world unleash the power of their digital information.

If you are passionate about technology and want to be part of the information management revolution, join more than 60,000+ EMCers around the world.

Job Description

L3 Support Engineer applies advanced systems level technical expertise to resolve standard to complex systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. Identifies and provides resolutions to a diverse range of complex technical problems. Develop and implement resolutions to identified problems, and follows standard practices and procedures. This is a critical role in a fast paced environment in which you will work with a team of top-notch Escalation Support engineers in EMC’s Disk Library for Mainframe group. Primary responsibilities include remote debugging of software and hardware issues with mainframe tape emulation products.


Job responsibilities include:



  • Work directly with customers to support some legacy products. Escalate to development engineers as required.
  • Provide escalation and expertise for lower tier support groups for virtual tape products. Interface with development engineers for issues requiring code changes.
  • Provide documentation and occasional training to lower tier support and other technical groups for tape emulation products.
  • Provide technical expertise to sales or field service organizations for critical accounts.
  • As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required.

Required Skills & Experience

  • Strong oral and written communication skills.
  • Working knowledge of Linux Operating System.
  • Strong analytical skills and a proven track record of problem determination.
  • Ability to work in a high-pressure environment.
  • Ability to communicate effectively with and work closely with team members, engineering, and support groups.
  • A demonstrated ability to mentor, and motivate other team members.

Other Desired Skills & Experience

  • A basic understanding of Mainframe environments and Mainframe customer expectations
  • Experience working with Mainframe tape or tape replacement solutions.
  • A good understanding of NFS storage protocol. Knowledge of other protocols, including OCFS/2 and EMC VNX desired.

Education & Experience:



  • 3 years of experience as an individual contributor in technical support or computer engineering;
  • A Master/Specialist degree in a Computer Science related discipline.


Joining us, you will get:

· Salary to be discussed on the results of the interview, but not lower than the markets average

· Medical, Life insurance for employees and your family in Russia and abroad

· Opportunity to train in different sport teams: volleyball, football, kicker, chess, cycling, etc

· Opportunity to participate in sports competitions among IT Community

· Corporate trainings and certifications; Corporate English Classes

· Possibility in Flexible working hours and Working from home

· 33 days of paid vacation days plus 5 paid days off

· Paid sick days; Doctor’s consultation at the office

· Opportunity to participate in charity activities

· Comfortable 24/7 office in the City Centre

· Partial reimbursement of any sport activities

· Regular teambuilding and corporate events

· Corporate cell phone service and laptop


Date: 2015-12-11; view: 937

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