Technical Management roles

The following roles are needed in the Technical Management areas

6.6.2.1 Technical Managers/Team-leaders

A Technical Manager or Team-leader (depending upon the size and/or importance of the team and the organization’s structure and culture) may be needed for each of the technical teams or departments. The role will:

• Take overall responsibility for leadership, control and decision-making for the technical team or department
• Provide technical knowledge and leadership in the specific technical areas covered by the team or department
• Ensure necessary technical training, awareness and experience levels are maintained within the team or department
• Report to senior management on all technical issues relevant to their area of responsibility
• Perform line-management for all team or department members.

6.6.2.2 Technical Analysts/Architects

This term refers to any staff member in Technical Management who performs the activities listed in paragraph 6.3.3, excluding the daily operational actions, which are performed by Operators in either Technical or IT Operations Management. Based on the list of generic activities in paragraph 6.3.3, the role of Technical Analysts and Architects includes:

• Working with users, sponsors, Application Management and all other stakeholders to determine their evolving needs
• Working with Application Management and other areas in Technical Management to determine the highest level of system requirements required to meet the requirements within budget and technology constraints
• Defining and maintaining knowledge about how systems are related and ensuring that dependencies are understood and managed accordingly
• Performing cost–benefit analyses to determine the most appropriate means to meet the stated requirements
• Developing Operational Models that will ensure optimal use of resources and the appropriate level of performance
• Ensuring that the infrastructure is configured to be effectively managed given the organization’s technology architecture, available skills and tools
• Ensuring the consistent and reliable performance of the infrastructure to deliver the required level of service to the business
• Defining all tasks required to manage the infrastructure and ensuring that these tasks are performed appropriately
• Input into the design of configuration data required to manage and track the application effectively.

The ways in which Technical Management can be organized, and the options available, are discussed in some detail in section 6.7.

Date: 2014-12-29; view: 1001