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Optimizing Service Operation performanceService Operation is optimized in two ways:
Although both of these are discussed in some detail within the scope of Service Operation, the Continual Service Improvement publication will provide a framework and alternatives within which improvement may be driven as part of the overall support of business objectives. Processes within Service Operation There are a number of key Service Operation processes that must link together to provide an effective overall IT support structure. The overall structure is briefly described here and then each of the processes is described in more detail in Chapter 4. Event Management Event Management monitors all events that occur throughout the IT infrastructure, to monitor normal operation and to detect and escalate exception conditions. Date: 2014-12-29; view: 1269
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