Technical chain is also called: CHAIN OF COMMAND/SCALAR CHAIN

Technical skills are job-specific knowledge and techniques that are required to perform an org role.

Technological chain is - raw materials -> intermediate manufacturing -> assembly -> selling

The "invisible barrier" which some researchers feel keeps women from reaching the top level of management in some organizations is known as: glass ceiling

The communication medium highest in information richness is: face-to-face

The contingency theory supposes that organizational structure and control system depend on the features of: the external environment in which the organization operates

The control that gives managers information about customers reaction to goods and services so that corrective actions can be taken if necessary is: Feedback control

The degree to which members of a group are attracted to the group is called: Group cohesiveness

The discord that arises when the goals, interests, or values of different individuals or groups are incompatible and those individuals or groups block or thwart each other’s attempts to achieve their objectives is known as: Organizational conflict

The first step in the control process is: Establish the standards of performance, goal, or targets against which performance is to be evaluated

The formula of Current ratio: Current assets/current liabilities

The formula of Debt-to-assets ratio: Total debt/total assets

The formula of Gross profit margin: (sales revenues – cost of goods sold)/ sales revenues

The formula of Quick ratio: (Current assets – inventory)/current liabilities

The formula of Return on investment: Net profit before taxes/total asset

The founder of the equity theory is: S.Adams

The founder of the scientific management theory is: F.W. Taylor

The generation of multiple forecasts of future conditions followed by an analysis of how to respond effectively to each of those conditions called: Scenario planning

The Gilbreths aims were: 1.break up and analyze every individual action necessary to perform a particular task into each of its component actions;2. find better ways to perform each component action;3. reorganize each of the component actions so that the action as a whole could be performed more efficiently – at less cost of time and effort

The interpreting and trying to make sense of a message: decoding

The last step in a SWOT analysis is: Threats

The last step in the planning process is: implementing strategy. (1.determinig,2.formulation)

The management function that involves the managers’ efforts to stimulate high performance by employees is called: planning, motivation, organizing, leading, controlling

The management theory that focuses on the use of rigorous, quantitative techniques that are intended to assist managers to make the best use of organizational resources is called: Management science theory

The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as: controlling

The members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he can be reached by the other members of the team. This arrangement is an example of: Group norms

The planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently is known as: management

The process by which managers monitor and regulate the organization in order to determine if the organization is operating efficiently and effectively is known as: Controlling

The process of giving all employees in the organization, regardless of their level of management, the authority to make decisions and to be responsible for their outcomes is known as: McGregor’s Theory Y

The process that managers use to select the goals for the organization is known as: planning

The ratio of outputs to inputs is: Efficiency

The set of forces and conditions that originate with suppliers, customers, distributors, competitors and affect an organization’s ability to obtain inputs and dispose of its outputs: Task environment

The tendency of workers to put forth less effort when they are in a group than when they are alone is known as: Social loafing

Top – management team is: a group composed of the CEO, the president, and the heads of the most important departments.

Top manager is: manager who establishes org goals besides how departments should interact and monitors the performance of middle managers

Typically, the matrix structure within organizations is very flexible.

Virtual team is: a team whose members rarely or never meets face to face and interacts by using various forms of information technology such as e-mail, computer networks, telephone, fax, and video conferences.

Weber’s principles of management include all, Except? His principles: 1) a manager’s formal authority derived from the position he holds in the org;2) people should occupy positions because of their social standing or personal contacts;3) the extent of each position’s formal authority and task responsibilities and its relationship to other positions in an org should be crearly specified;4) authority can be exercised effectively in org when positions are arranged hierarchically, so employees know whom to report and who reports to them;5) managers must create a well-defined system of rules, standard operating proceegers and norm so that they can effectively control behaviors within an org

What is Creativity? Decision maker’s ability to discover original and novel ideas that lead to visible alternative courses of action

What is Organizational learning? Is a process through which managers sick to improve employee’s desire and ability to understand and manage the organization and it’s task environment

What is risk? Is the degree of probability that the possible outcomes of a particular course of action will occur

What is the main difference between open-system and closed-system? Closed system is not depend from external environment

What is uncertainty? unpredictability

What levels refer to the lowest –level needs according to Maslow’s theory? Physiological needs

What type of control is typically used by managers at the output stage of transforming raw materials into finished goods? Output control

When a group meets face-to-face and attempts to generate a wide variety of alternatives as possible solutions to a problem without criticizing them until all of the alternatives have been presented, has occurred. Brainstorming

When did scientific management theory appear? in the 1880s and 1890s(19 cent)

When the members of a group try hard to agree, even when it is done without accurately assessing the information available to the group, we say that administrative model has occurred

When the sender of a message withholds part of the message because he or she feels that the receiver will not want to receive certain information, this is known as:

When two or more people reach a common understanding in the communication process, this is known as: feedback phase

Which of the following is NOT an example of socially responsible behavior? Provide severance payments to help laid-off workers make ends meet until they can find other jobs; Provide workers with opportunities to enhance their skills and acquire additional education so they can remain productive and do not become obsolete because of changes in technology; Allow employees to take time off when they need to and provide health care and pension benefits for employees; Contribute to charities or support various civic-minded activities in the cities and towns in which they are located; Decide to keep open a factory whose closure would devastate the local community; Decide to keep a company’s operations in a country to protect the jobs of national workers rather than move abroad; Decide to spend money to improve a new factory so that it will not pollute the environment

Which of the following theories specifically postulates that motivation of employees will be high when employees believe that a high level of effort on their part will lead to high performance on their part, and that this high level of performance will lead to their attainment of outcomes which they desire (e.g. higher pay, promotion, etc.)? Expectancy theory

Which organizational structure supposes the termination of the team after finishing a project? Project team

Which theory of leadership is based on the premise that effective leaders possess personal qualities that set them apart from ineffective leaders? The trait model

Which type of communication network is represented by an assembly line at Ford Motor Co. which manufactures Ford Escorts? CHAIN/CROSS FUNCTIONAL TEAM

Who are the founders of the Behavioral management theory? Elton Mayo and Mary-Parker Follete

Who formulated one of the business-level strategies? M. Porter

Who is the author of the “motivator-hygiene” theory? Herzberg

Who is the founder of the Theory of Bureaucracy? Max Weber

Why did F. Herzberg use “hygiene” notion while formulating his theory? Related to the physical and psychological context in which the work is performed.

Date: 2015-01-12; view: 2655