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MAnagement

A broad statement of the organization's purpose, products, and customer base that differentiates the organization from its competitors is known as: Mission statement

A cooperative negotiation in which the parties in conflict work together to achieve a resolution that is good for them both: Integrative negotiation

A decision making technique in which group members do not meet face to face but respond in writing to questions posed by the group leader is known as: Delphi technique

A decision making technique in which group members write down ideas and solutions, read their suggestions to the whole group, and discuss and then rank the alternatives is known as: nominal group technique

A formal system of organization and administration, designed to ensure efficiency and effectiveness is part of: organizational bureaucracy

A good way for the organization to respond to its changing environment is for the organization to change its: organizational network

A manager's perception about the extent to which his or her effort will result in a given level of performance is called: Expectancy

A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting: social loafing

A set of behaviors and tasks that a member of a group is expected to perform because of his or her position in the group is known as: Group role

A sharing of information between two or more individuals or groups to reach a common understanding is: communication

A technique in which group members do not meet face-to-face, but respond in writing to questions posed by the group leader is: Delphi technique

According to Fayol, the greater the number of levels in the management hierarchy, the less communication takes between managers at the top and bottom of the organization and the more the pace of planning and organizing:

According to Hackman and Oldham's Job Characteristics Theory, the more workers feel that their work is meaningful and that they are responsible for the work outcomes, the more motivating the work becomes and the more likely the worker is to be satisfied by the work.

Administrative decision making model is: an approach to decision making that explains why decision making is inherently uncertain and risking and why managers usually make satisfactory rather than optimum decisions

Administrative management theory is: the study of how to create an org structure that leads to high efficiency and effectiveness

Adversarial negotiation in which the parties in conflict compete to win the most resources while conceding as little as possible is known as: Distributive negotiation

All of the following are examples of the general environment of the organization EXCEPT: economic, technological, sociocultural, demographic, political and legal, and global forces

An all channel network is found in teams.

An informal organizational network through which unofficial information flows is called: wheel network



An organization attempts to gain a competitive advantage by aiming its efforts at driving down its production costs per unit below those of its competitors. This is known as which type of strategy? Business level strategy

An organizationís chain of command, specifying the relative authority of each manager is known as: Hierarchy of authority

An organizational structure composed of all the departments that an organization requires to produce its goods and services is called: classical structure

An organizational structure in which each kind of customer is served by a self-contained division is called as: Market structure

An organizational structure in which each product line or business is handled by a self-contained division is called as: product structure

An organizational structure in which each region of a country or area of the world is served by a self-contained division is called as: Geographic structure

An organizational structure that simultaneously groups people and resources by function and by product is known as: Matrix structure

As task interdependence increase, group members need to interact more frequently and their efforts need to be more closely coordinated if the group is to perform at a high level.

Behavior which is performed by an employee to acquire a material reward, to acquire a social reward, or to avoid punishment is referred to as: Extrinsically motivated behavior

Behavioral management theory is: the study of how managers should behave to motivate employees and encourage then to perform at high levels and be commited to the achievement of org goals

Business-level strategies are: low-cost strategy; differentiation strategy; stuck in the middle

Changes in the work patterns of women that result in a larger percentage of mothers with children under the age of five working outside the home would be an example of which type of force on an organization? Demographic forces


Date: 2015-01-12; view: 622


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