Organizations need to be understood and intelligently managed because they are an ever-present feature of modern life. When people gather together and formally agree to combine their efforts for a common purpose, an organization is the result. All organizations, whatever their purpose, have four characteristics: (1) coordination of effort, (2) common goal or purpose, (3) division of labor, and (4) hierarchy of authority. If one of these characteristics is absent, an organization does not exist. Coordination of efforts multiplies individual contributions. A common goal or purpose gives organization members a rallying point. By systematically dividing complex tasks into specialized jobs, an organization can efficiently use its human resources. Division of labor permits organization member to become more proficient by repeatedly doing the same specialized task. Organization theorists have defined authority as the right to direct the action of others. Without a recognized hierarchy of authority, coordination of effort is difficult, if not impossible, to achieve.
Organizational classifications aid systematic analysis and study of organizations. There is no universally accepted classification scheme among organization theorists. Two useful ways of classifying organizations are by purpose (by carrying out a wide range of purposes, they enable society as a whole to function) and technology. In regard to purpose, organizations can be classified as business, not-for-profit service, mutual benefit, or commonweal. In regard totechnology, there are long-linked (assembly lines), mediating (commercial banks, insurance companies, telephone companies, etc), and intensive technologies (hospitals). Each of these technologies has characteristic strengths and weaknesses.
There are both traditional and modern views of organizations. Traditionalists such as Fayol, Taylor, and Weber subscribed to closed-system thinking by ignoring the impact of environmental forces. Modern organization theorists tend to prefer open-system thinking because it realistically incorporates organizations' environmental dependency. Early management writers proposed tightly controlled authoritarian organizations. Max Weber, a German sociologist, applied the label bureaucracy to his formula for the most rationally efficient type of organization. Bureaucracies are characterized by their division of labor, hierarchy of authority, framework of rules, and impersonality. Unfortunately, in actual practice, bureaucracy has become a synonym for a red tape and inefficiency. The answer to this bureaucratic paradox is to understand that bureaucracy is a matter of degree. When bureaucratic characteristics, which are present in all organizations, are carried to an extreme, efficiency gives way to inefficiency.
Barnard’s acceptance theory of authority and growing environmental complexity and uncertainty questioned traditional organization theory. Open-system thinking became a promising alternative because it was useful in explaining the necessity of creating flexible and adaptable rather than rigid organizations. Although the analogy between natural systems and human social systems (organizations) is an imperfect one, there are important parallels. Organizations, like all open systems, are unique because of their interaction with the environment, synergy, dynamic equilibrium, and equifinality (reaching the same result by different means). In open-system terms, business organizations are made up of independent technical, boundary-spanning, and managerial subsystems.
I. Reading Exercises:
Exercise 1. Read and memorize using a dictionary:
impact, purpose, goal, not-for-profit service, mutual benefit, commonweal, division of labor, hierarchy of authority, framework of rules, impersonality, bureaucracy, red tape, inefficiency
Exercise 2. Answer the questions:
1) Why do organizations need to be understood and intelligently managed?
2) What systems do modern organization theorists tend to prefer?
3) What are bureaucracies characterized by?
4) When does efficiency give way to inefficiency?
Exercise 3. Match the left part with the right:
1. By systematically dividing complex tasks into specialized jobs,
a) are by purpose and technology
2. Bureaucracies are characterized
b) an organization can efficiently use its human resources.
3. Modern organization theorists tend to prefer open-system thinking
c) by their division of labor, hierarchy of authority, framework of rules, and impersonality.
4. Two useful ways of classifying organizations
d) because it realistically incorporates organizations' environmental dependency.
Exercise 4. Open brackets choosing the right words:
When bureaucratic characteristics, which are present in all organizations, are (carried/divided) to an extreme, efficiency (grows/gives) way to inefficiency.
THE SPEAKING MODULE
II. Speaking Exercises
Exercise 1. Describe : organizations, division of labor, authority, organization by purpose, organization by technology
using the suggested words and expressions as in example:
organizations
purpose, effort, characteristics, together, common, hierarchy, authority, coordination
example:
When people gather together and formally agree to combine their efforts for a common purpose, an organization is the result. All organizations, whatever their purpose, have four characteristics: (1) coordination of effort, (2) common goal or purpose, (3) division of labor, and (4) hierarchy of authority.
division of labor
proficient, the same, permits, member, repeatedly, task, specialized
Barnard’s _____ theory of authority and growing environmental ______ and uncertainty questioned traditional organization theory. Open-system _____ became a promising alternative _____ it was useful in explaining the necessity of creating _____ and adaptable rather than rigid organizations.
Exercise 2. Compose a story on one of the topics (up to 100 words):