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Operations DirectorAny Road, Anytown AN1 1CV Telephone: 01632 960 739 (Home); 07700 900 709 (Mobile) Email: patriciahepworth@example.com
Professional Profile
A dedicated and results-driven senior manager with a highly successful background in the achievement of profitable business growth through the creation and execution of successful sales and marketing strategies. Experienced in working with leading brands in the competitive retail and automotive industries with the primary focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as managing, motivating and training, a successful and productive team, and thrives in highly pressurised and challenging working environments.
Career Summary
TYRES UK LTD Freelance Consultant/Interim Network Development Manager
· Project managing the redevelopment of the retail sales strategy across the UK market with the ultimate aim of facilitating business performance improvements · Successfully developing multi-channel solutions including instigating a new HiQ Fast Fit Franchise proposition · Playing a pivotal role in the design and development of a class-leading B2C eBusiness website · Working in close conjunction with external professionals to create and implement a retail network representation plan · Actively involved in developing a new retail store concept and in redrafting all contractual agreements and process/procedure manuals · Coordinating the pitch and scoping process for the selection of a staff training and development academy BDW GROUP 2005–2005 Managing Director, BDW Contact Ltd
· Fully accountable for the establishment and management of a new business arm specialising in the provision of telemarketing services requiring the development of an independent customer base · Collaborating with professionals and third parties to set up the infrastructure for the company and coordinating the recruitment, selection and training of 15 members of staff · Planning and organising a highly successful launch programme and driving the business forward to break-even three months ahead of projections · Introducing a range of B2B and B2C services and facilitating the provision of 24-hour service by business partnership in conjunction with an external agency Operations Director
· Providing management and support to up to 68 members of staff and motivating them towards the achievement of optimum service delivery standards to facilitate customer satisfaction and maximum revenue generation · Maintaining full profit and loss accountability up to £5 million while achieving a year-on-year growth in revenue of more than 10% · Initiating half yearly service reviews with major blue chip, retail clients and formalising account planning to ensure best practice resulting directly in recognition for excellence in customer surveys · Developing and implementing new billing and forecasting systems which significantly improved overall efficiency · Enabling a 5% increase in actual gross margin in 1 year through the implementation of a staff incentive scheme
Career Summary cont.
Account Director
· Working in close conjunction with key client representatives to develop marketing strategies and point-of-sale materials on behalf of retail partners · Negotiating and securing £120,000 in bespoke systems development revenue and playing a key role in increasing monthly revenue from £12,000 to £100,000
Date: 2016-03-03; view: 1023
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