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Showing understanding and sympathy

Informal Letters

  Write Dear + the person’s name   End your letter with informal greeting: Yours, Best wishes, or Love 23 Oxford Rd Cheltenham GL50 4QZ 4th August 20___   Dear Gill, Thank you for your postcard from New York. I really envy you going to all those exciting places! There’s no chance of a holiday for me this year, I’m afraid. I’m saving up to buy a car. The driving lessons are going well, and my test is booked for next month. Wish me luck! I haven’t seen you for ages and I’d love to hear all your news. Why don’t you come down and stay one weekend? Let me know if/when you’ll be free. Looking forward to hearing from you. Love Hazel Write your address (but not your name) on the separate lines in the top right-hand corner   Write the date below your address.     Use separate paragraphs to: - begin your letter - deal with different topics.



Formal Letters

  Write the name and address of the person or company you are writing to on the left-hand side, below the date. Write Dear... next to the left-hand margin, followed by a comma.     End with Yours faithfully, if you began with Dear Sir or Madam. End with Yours sincerely, if you began with a name   Print your name clearly after signature Rd Cheltenham 23 Oxford GL50 4QZ 4th August 20___ The Manager Goldspar Office Equipment 54 Old Market Malvern WR12 2PO Dear Sir or Madam, I recently ordered a filing cabinet from your company and I am writing to say that I am not satisfied with the one which has just been delivered. There are several reasons for this. In the first place, the cabinet is grey in colour rather than cream as I ordered. Secondly, the lock doesn’t work. Thirdly, there is a large dent on the top, which was probably caused during delivery. I must ask you to replace the filing cabinet with one which is the correct colour and in perfect condition. I would be grateful if you would telephone me on 06845 721399 as soon as possible in order to make the necessary arrangements. Yours faithfully, Hazel Smith HAZEL SMITH (Ms) Write your address (but not your name) on the separate lines in the top right-hand corner   Write the date below your address.     Use separate paragraphs to: - say why you are writing - give details or extra information - conclude your letter


Covering letters

I am writing to apply for the position of ______ at _____ in Nizhny Novgorod.

I am currently employed as _______. However I am seeking a position which will offer a greater challenge and more responsibility.

In my last job, I was responsible for organizing the _____ process, setting ______ targets and reviewing their performance. I was also involved in coordinating the work of ______ and participating in professional activities. In the last two years, I have been engaged in (ex. developing a new program for _____ that had a positive outcome and enhanced efficiency of educational process).

I have a proven track record in the ______ field. Although I never avoid responsibility, I am able to delegate authority when necessary.

In addition to my knowledge of ______ I can offer many skills gained from my studies, work and other activities, for example:

Analysing complex verbal information

Strategic decision-making

Keen instincts to quickly effect change and improvement

Proven multi-tasking capabilities with strong ability to plan, prioritize and manage complex objects

Ability to build relationships within and outside an organization

Have excellent written, oral and interpersonal communication skills

As for my personal qualities, I am a determined and creative person, with a flair for new ideas and sound organisational skills. Most people say that I am very dynamic with ability to motivate staff and get results. I consider myself to be efficient because I always make the most of the resources available to me. I get along well with people and can work effectively in a team because that’s vital for this job.

My goal is to transition my enthusiasm, creativity and experience into _____ position. I am certain that my presence on your team will prove to be beneficial to your organization.

I would welcome the opportunity to meet you to discuss my application at greater length.

Yours sincerely,


Key skills

Highly organised and dedicated with a positive attitude

Have excellent written, oral and interpersonal communication skills

Thrive on working in a challenging environment

Able to handle multiple assignments

Ability to build relationships within and outside an organization

Strong communication skills and dynamic presentation/public speaking style

Problem-solving and analytical talents

Keen instincts to quickly effect change and improvement

Strong leadership talents, “team player” attitude and spirit

Resourceful and trustworthy team member who also has the initiative to work efficiently in his own

Analysing complex verbal information

Clear, concise writing for different contexts

Working cheerfully and productively under pressure

Dealing effectively and professionally with a wide range of people

Working both in a team and on my own initiative

Ability to manage and motivate my team

Manage a good working relationship at all levels, with both customers and staff

Vocabulary list
to employ – to pay someone to work for you;
to engage in – to take part or become involved in an activity;
to enhance – to make something such as a taste, feeling, or ability better;
decision-making – the process of thinking about a problem, idea etc., and then making a choice or judgment;
transition – the act or process of changing from one form or state to another;
beneficial – producing results that bring advantages;
resourceful – good at finding ways of dealing with practical problems;
trustworthy – someone who is trustworthy can be trusted and depended on.

Useful language

Showing understanding and sympathy

I am very sorry to hear that...

I am very sorry that you were dissatisfied with...



I would like to apologize for the inconvenience you suffered.

the problems you experienced.

Please accept our sincere apologies.


Indicating action

I have looked into the matter

I have checked with the staff involved


Date: 2016-03-03; view: 856

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