Mrs Marsh: But the sheets have shrunk, and so have the shirts.
Mr Shaw: Do you wish to buy this machine, madam?
Mrs Marsh: I’m not sure.
Joining sounds
Listen and repeat:
English__shops *Irish__sheets
Danish__ships * Polish__shirts
Scottish__sheep *Finnish__shorts
*Swedish__shampoo *Turkish__sugar
*French__champagne *Spanish__shoes
Conversation
Customer: Does this shop sell *Swedish shampoo?
Shop assistant: Yes. We have some special Swedish shampoo on this shelf.
Task 4 Making Complaints
Read the dialogues. Then, use the prompts to make either a mild or a strong complaint.
1 A: Excuse me.
B: Yes.
A: I'm afraid this T-shirt is the wrong size.
B: Oh I'm sorry. I'll get you another one right away.
2 A: I would like to return this radio.
B: I'm sorry, but we don't give refunds.
A: Well, then I want to speak to the manager. It doesn't work and I want my money back.
Useful language for Complaints
Mild
I may be mistaken but ...
I think there may be a problem with ...
There seems to be something wrong with …
Strong
This just won't do ...
I demand a refund ...
This is just unacceptable.
Task5 Give the expressive reading of the dialogue and make up a similar one? Using a model
AT THE DEPARTMENT STORE
Shopwalker: What can we show you today, madam?
Ally: Millinery, please.
Shopwalker: Certainly, madam. This way. First floor. Please take the lift.
Shop assistant:Can I help you, madam?
Ally: Please show me a really smart hat to go with this coat and skirt.
Shop assistant: Certainly, madam. Now here is a really chic little hat. Personally, I should call it exquisite. Will you try it on, madam? A little small in the head? We can alter it for you. Madam looks three years younger.
Ally: No, I don't like it very much. Haven't you something a little quieter - not so striking. There were some very pretty hats in the window.
Shop assistant: Now here is a lovely little hat, very quiet. Isn't that becoming?
Ally: I like it awfully. How much is it?
Shop assistant: Twenty-nine pounds, madam. A bargain.