In dealing with any passenger, the single most important point to establish is "Why has this passenger travelled?" You should:
1) Establish reasons for travel.
2) Examine passport to ascertain previous and current journeys from drug production or suspect areas. If the passenger is a frequent traveler – establish reasons for frequency of travel.
3) Examine ticket to ascertain method of payment and whether ticket matches the passenger's journey. (Remember: Late booked or cash tickets are often used by smugglers.)
All the above should be carried out for all passengers stopped to satisfy you as to their reasons for traveling. Your basic questions:
1) Is this all your baggage? Did you pack it yourself?
2) Do you know what the baggage contains?
3) Are you carrying any items for anyone else? Are you traveling alone?
4) Do you know what the Customs allowances are? (Check that the passenger has correct baggage reclaim tags.)
Passenger traveling on business:
1) Examine any documents in order to verify whether the passenger is engaged in legitimate business.
2) Make sure that documents relate to up-to-date transactions.
Visitors or residents returning from holidays:
1) Look for gifts, clothing, souvenirs and the usual items you would normally expect to find with this type of passenger. These will link passengers to the baggage and reasons for travel.
2) Be suspicious of passengers arriving with only light baggage containing few, if any, articles of personal nature.
1) always check baggage for concealments;
2) regularly examine articles within the baggage by X-ray and/or opening them (e.g. tinned goods, toiletries, cigarette cartons, etc.). Don't overlook the commonplace.
Search of person
Carry out a search of person where suspicion still exists. Points to remember prior to baggage examination:
1) Adopt a positive approach. You must believe that if there are goods concealed, you will find them.
2) You are a representative of this department and in the public eye. At all times, act with courtesy and diplomacy. Be firm, but fair and confident.
3) Do not be drawn into arguments. Remain calm however provoked.
4) Do not hesitate to seek assistance or advice from colleagues.
5) Experience has proved that goods, and in particular drugs, can be concealed within baggage and its contents in many different ways. Remember the basic concept that wherever there is a space there can be a concealment.
The examination of baggage can be separated into two clearly defined areas; the contents and container.
Remove the contents carefully and systematically. Examine individual items as necessary during this process. Separate any items worthy of closer attention and place out of the passenger's reach. To facilitate the examination of certain articles, each baggage station should have a comprehensive selection of tools and other equipment including an X-ray machine. You should make full use of the equipment at your disposal. When using tools to examine contents, exercise care to minimize damage. If it is necessary to damage an article, try to establish its value prior to examination.
7.2.1. Scan the text and write down what a Customs officer should do/be and should not: