ACCOUNTING OF CALLS

TABLE OF CONTENTS

INTRODUCTION...............................................................................................................1

1. Project Overview..............................................................................................................3

1.2 Project Deliverables..........................................................................................................4

1.3 Scope and goals………....................................................................................................4

1.4 Definitions and Acronyms................................................................................................5

PROJECT ORGANIZATION............................................................................................6

2.1 Process Model...................................................................................................................6

2.2 Organizational Structure...................................................................................................6

MANAGERIAL PROCESS................................................................................................7

3.1 Management Objectives and Priority................................................................................7

Control Plan.......................................................................................................................8

4.1 Schedule & Budget............................................................................................................7

4.2 Risk management...............................................................................................................8

4.3 Communications and reporting..........................................................................................8

4.4 Delivery plan and schedule................................................................................................9

4.5 Quality assurance………………………………………………………………………....9

Introduction

High quality treatment and effective management of medical institutions is not possible without the use of a unified information system and business process automation. Medical information system developed by our company MEDIALOG for solving complex medical and managerial challenges facing modern health center and hospital. Today, thanks to ten years of experience operating and developing the system, we can offer a full-featured, scalable and open product - the head of the working tool, the doctor and all the staff of the clinic.

Project Overview

Experience of introduction of medical information systems finds two equally important requirements of medical institutions. On the one hand, it is need of complex automation of medical institution as at an integrated approach the maximum effect from use of medical information system is reached. On the other hand, is available clearly the need for stage-by-stage introduction with gradual coverage of different services and divisions is expressed.

Medical information system the MEDIA RAVINE, being the complex decision, consists of modules and options to these modules. Each module contains a certain functionality which allows medical institution to automate certain types of the activity. Each option belongs to one of modules and contains the additional functionality which is absent in basic delivery of the module.

Modules and options are functional units of medical information system the MEDIA RAVINE. Besides, the cost of licenses depends on structure of the acquired modules. In more detail about system of licensing it is possible to read in the section license policy.

ELECTRONIC MEDICAL RECORD

Medical information system – the electronic card

The medical information system the MEDIA RAVINE one of the first in the Russian market consistently developed the concept of an electronic medical record of the patient. Depending on a profile of medical institution (out-patient clinic or a hospital) the out-patient card or the clinical record of the patient in electronic form can be used.Export of EMK in a HTML format. Export of an electronic medical record of the patient from in an Internet browser format is possible.

Integration with professional dictophones

STATISTICS

Medical information system – statistics and the reporting

One of the main advantages of modern MIS – automation of medical statistics and other forms of the reporting.

The medical information system the MEDIA RAVINE provides to users quick access to reports of a different look: administrative, financial, medical statistics, material account. Possibility of creation of reports of any complexity means of the built-in visual editor.

SCHEDULE

Medical information system – the electronic schedule

The medical information system the MEDIA RAVINE contains the developed and flexible tools for support of the schedule of reception of doctors, diagnostic offices, places of group occupations.

Remote access

Work with the schedule of reception of one or several remote medical institutions (it is used for networks of medical institutions).

ACCOUNTING OF CALLS

Medical information system – the accounting of calls and the call-center. The module of the accounting of calls supports registration and monitoring of incoming calls from patients. Integration with the call-center automation of interaction of medical information system and call of the center (automatic opening of a card of the patient on an entrance call, a fast set of number of the patient and so forth)

LABORATORY

Medical information system – laboratory

The medical information system the MEDIA RAVINE contains the laboratory module for the organization of business process of laboratory and work on the directions. Laboratory profiles with possibility of input or the automated import of results of researches from analyzers are supported. Biomaterial intake. Quality control.

DRUGSTORE

Medical information system – a drugstore and a warehouse of medicines

In MIS the MEDIA RAVINE full information support of warehouses of medicines and expendables is provided. The personified account of an expense when rendering medical services is kept.

Retail drugstore automation of work of a pharmaceutical booth

BED FUND

Medical information system – the accounting of bed fund

For hospitals and hospitals the MEDIA RAVINE is provided in medical system the module of planning and the accounting of ward and bed fund. Various schemes of booking of chambers (numbers).

PLANS OF TREATMENT

Medical information system – plans of treatment

The plan of treatment – the mechanism of support of standards of treatment in unity and interaction with other modules of medical information system and the convenient means facilitating work of the doctor.

Date: 2016-01-05; view: 656