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Business letters are written for the fulfillment of several purposes. The purpose may be to enquire about a product to know its price and quality, availability, etc. This purpose is served if you write a letter of enquiry to the supplier. After receiving your letter the supplier may send you details about the product as per your query. If you are satisfied, you may give order for supply of goods as per your requirement. After receiving the items, if you find that the product is defective or damaged, you may lodge a complaint. These are the few instances in which business correspondence takes place. Let us learn the details about some important business letters.

Samples included:

Resume, CV (Curriculum Vitae), Cover Letter, Application Letter, Letter of Inquiry, Letter of Acknowledgment, Thank You Letter, Acceptance Letter, Refusal and Resignation Letters, Quotation Letter, Order Letter, Offer Letter, Complaint Letter, Recovery Letter.

The following samples are meant to be guides for your own letter writing.

Do not copy a letter word for word. Employers read them all and will recognize the samples taken from other sources.


RESUME Resume – a summary, especially of one’s education, employment, etc. submitted in application for a job. When you apply for a job most companies ask you for resume or Curriculum Vitae (CV). A good resume should show your prospective employer that you are the right kind of person for the job. This is the possible plan for your resume:
  • your job objectives
  • your work experience
  • your education
  • personal information
  • references



· Contact Details

· Personal Statement

· Career Overview

· Education

· Employment History

· Skills and strengths

· Interests

· References


Your resume must let an employer know what you can contribute to their organization. It is also the first chance you get to make an impression on a potential employer. An employer will generally spend around 20-30 seconds initially reviewing each resume, so it is critical that you get it right. Present your information in a clear, concise and persuasive way.

Resume formats and layouts vary considerably. A range of options are provided for you. The order of these key elements may vary but your resume should include each of the following:

Contact Details

Name (make it stand out)

Telephone contact numbers


Personal Statement

It is good to have a clear bold paragraph that grabs the reader and makes him/her want to find out more. It should be positive and serious but show you are well prepared and a good fit for the job. It should help you stand out from the crowd and convince an employer you want the role. This may also be titled ‘Personal Profile’, ‘Capability Statement’, ‘Career Objective’, etc. Choose whichever heading is most suitable. It may also be combined under one heading with your Career Overview. It is important that it relates to the job ad.

Career Overview

A career overview or snapshot is a summary of your core skills, experience and competencies, usually for people who have been working in a profession for many years. It outlines in a snapshot, what you have to offer. It might also be titled ‘Profile’, ‘Summary of Skills & Experience’, ‘Career Summary’, etc. It may also be combined under one heading with your Personal Statement.

Provide details of your education with most recent first.

Include your academic and professional qualifications.

The full name of the course you studied.

The full name of the institution you studied at.

What skills you learned from the course.

Your achievement - results in the course if the achievements good.

Employment History

List the most recent employment first and work through your employment history job by job. For each:

List the period of employment.

Name the company that you worked for.

Include the title of your position.

Describe your achievements and responsibilities. Use brief bullet points. This allows the reader to scan and match your experience to the role easily.

If you have a long employment history, just include those jobs in your history that are relevant to the job you apply for.

Date: 2016-01-05; view: 1235

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