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SATISFACTION BY EDUCATIONAL PROCESS AT ST.PETERSBURG STATE UNIVERSITY
18. Please rate the following aspects of quality of student training in the Master’s program that you belong to
| Missing | Unsatisfactory | Satisfactory | Good | Excellent | I don’t know | |
| 1. Theoretical training | ||||||
| 2. Forming and developing of research skills | ||||||
| 3. Forming and developing of the skills of practical work (academic writing, computer & software skills, use specialized equipment etc.) | ||||||
| 4. Training in humanities | ||||||
| 5. Russian language training | ||||||
| 6. Possibility of getting a job after graduating | ||||||
| 7. Update of learning materials, synchronization with global experience |
19. Please rate the following aspects of quality of tutoring in the Master’s program that you are studying at
| Missing | Unsatisfactory | Satisfactory | Good | Excellent | I don’t know | |
| 1. Level of command of English/German/French language of the professors | ||||||
| 2. The way teaching is organized according to the program (classes start and end according to the schedule, classes comply with the curriculum, the subject of each class is formulated at the beginning and discussed gradually in the course of a class) | ||||||
| 3. Use of up-to-date technologies and methods of teaching by all professors (use of Blackboard system, organization of webinars, use of active methods of teaching) | ||||||
| 4. Tutor skills of maintaining interest in acquiring knowledge across all subjects of the program | ||||||
| 5. Usefulness of individual consultations with professors across all subjects of the program |
20. What do you think is necessary to change in the content of the Master’s program you are studying at? (choose any number of answers, no limit)
1. Increase the number of elective disciplines
2. Increase the number of practical exercises within courses
3. Make courses dealing with professional training more practice-oriented
4. Make more classes in an interactive way
5. Use up-to-date learning technologies more active
6. Increase the number of hours for self-guided work
7. Make sure research work as part of Master’s degree research project is conducted on the basis of organizations that work in the field of study
8. Make the load of self-guided work throughout the semester evenly distributed
9. Take into account Christmas holidays in schedule of winter examination session for foreign students
10. Other (please specify)_______________________________
21. To what extent are you satisfied with the work of the following services at St. Petersburg State University?
| Name of service | Completely dissatisfied | Rather dissatisfied | Rather satisfied | Completely satisfied | I don’t know |
| 1.International office | |||||
| 2.Programme Office / Student Affairs | |||||
| 3.Library | |||||
| 4.Canteen/ buffet /cafe | |||||
| 5.IT services | |||||
| 6.Career center/career services | |||||
| 7.Extracurricular activities office | |||||
| 8.Bookstore | |||||
| 9.Blackboard services | |||||
| 10. Security services | |||||
| 11. Household services / Maintenance of buildings | |||||
| 12. Dormitories |
22. What do you disapprove (dislike) about the way the International Office works?
1. Inconvenient work schedule
2. Untimely submission of information
3. Incomplete information provided by the Office
4. Inattentive attitude of staff towards students
5. Red tape, postponed resolution of problems
6. Other (please specify) __________________
7. I don’t know/ had no contact with the Office
8. No complaints
23. What do you disapprove (dislike) about the way the Programme Office / Student Affairs works?
1. Inconvenient work schedule
2. Untimely submission of information
3. Incomplete information provided by the Office
4. Inattentive attitude of staff towards students
5. Procrastination in getting official paperwork done
6. Unwillingness to understand students’ problems
7. Other (please specify) __________________
8. I don’t know/ had no contact with the Office
9. No complaints
24. What do you disapprove (dislike) about the way the Library works?
1. Inconvenient work schedule
2. Untimely submission of information
3. Absence/shortage of necessary educational literature
4. Inattentive attitude of staff towards students
5. Web page is not user-friendly
6. Lack of/shortage of information about library services and resources
7. Other (please specify) ________________
8. I don’t know/ had no contact with the Library
9. No complaints
25. What do you disapprove (dislike) about the way Café/ buffet works?
1. Inconvenient work schedule
2. Not enough sitting places
3. Inconvenient table settings
4. Long queues
5. Messy, dishes not washed well
6. Limited range of meals
7. Bad quality of food/ food is not tasty
8. Small portions
9. High prices
10. Untidy (shaggy, sluttish) personnel
11. Other (please specify) __________________________
12. I don’t know/ did not use the café or buffet
13. No complaints
26. What do you disapprove (dislike) about the way IT services work?
1. Inconvenient work schedule of technical support
2. Delayed responses to requests from the students
3. Inattentive attitude towards students
4. Low level of technical support
5. Lack of (limited access to) computers in classes
6. No/shortage of free access to the computers
7. No/low signal of wi-fi
8. No license programs for computers
9. No free internet access
10. Difficulties in receiving login and passwords for corporate e-mail
11. Inconvenient corporate e-mail service
12. No possibility to copy teaching materials, even for money
13. No free access to copy machines
14. Other (please specify) ___________________________
15. I don’t know/ had no contact with the IT services
16. No complaints
27. What do you disapprove (dislike) about the way the Career Services works?
1. Inconvenient work schedule
2. Delayed responses to requested information
3. Incomplete information provided by the Center
4. Inattentive attitude towards students
5. Webpage is not user-friendly
6. Red tape, postponed resolution of simple questions
7. Poor quality of services
8. Other (please specify) ___________________
9. I don’t know/ had no contact with the Center for carrier solutions
10. No complaints
28. What do you disapprove (dislike) about the way the Extracurricular activities office works?
1. Inconvenient work schedule
2. Delayed responses to requested information
3. Limited information
4. Inattentive attitude towards students
5. Webpage is not user-friendly
6. Red tape, postponed resolution
7. Poor support for students’ recreation services
8. Poor support for students’ sport life
9. Other (please specify) ___________________
10. I don’t know / had no contact with the Extracurricular activities office
11. No complaints
31. What do you disapprove (dislike) in the way University’s bookstore works?
1. Inconvenient work schedule
2. Inattentive attitude of staff towards students
3. Web page is not user-friendly
4. Limited choice of books
5. High prices
6. No student discounts
7. Other (please specify) ________________
8. I don’t know / had no contact with the University’s bookstore
9. No complaints
32. What do you disapprove (dislike) in the way Blackboard services work?
1. Inconvenient work schedule
2. Untimely submission of information
3. Incomplete information provided by the service
4. Unfriendly attitude of staff towards students
5. No/inconvenient access to information support systems
6. Unstable work of Blackboard information support systems
7. No/helpless consultations
8. Other (please specify) ________________
9. I don’t know / had no contact with Blackboard services
10. No complaints
33. What do you disapprove (dislike) in the way the Security services work?
1. Inconvenient check-in/check-out system
2. Inattentive attitude of staff towards students
3. Untidy appearance of staff
4. Unwillingness to help, unwillingness to understand students’ problems
5. Other (please specify) ________________
6. I don’t know / had no contact with Security services
7. No complaints
34. What do you disapprove (dislike) of in the way Maintenance of buildings Household services work?
1. Dirt in lecture halls and class rooms
2. Insufficient lighting in lecture halls and class rooms
3. High level of noise
4. Insufficient heating of lecture halls and class rooms
5. Bad or no air circulation in lecture halls and class rooms
6. No/ not enough leisure areas for students
7. Dirty restrooms
8. No toilet paper or soap in restrooms
9. Inconvenient, poor-equipped, small restrooms
10. Cloakrooms are not big enough
11. Inconvenient work schedule of cloakrooms
12. No special areas for smoking
13. Other (please specify) ________________
14. I don’t know I don’t know / had no contact with Household services
15. No complaints
35. What do you disapprove (dislike) in the way the Dormitories work?
1. Inconvenient work schedule of household services
2. Untimely submission of information about vacancies in dormitories available
3. Incomplete information about possibilities of residing on campus
4. Poor living conditions in dormitory
5. Inattentive attitude of the staff towards students
6. Low security level provided to campus residents
7. Red tape when getting settled in dormitory
8. Lacking/ broken furniture in rooms
9. Other (please specify) ________________
10. I don’t know / had no contact with the Dominotories
11. No complaints
36. What problems do/did you mostly face while studying in Russia and in St. Petersburg (designate three problems that seem most important to you)?
1. Bureaucratic runaround in case of immigration registration
2. Poor living conditions
3. Inconvenient transport links between the place of residence and study
4. Lack of adaptation program for foreign students
5. Dangerous criminal situation in the city
6. High prices of products and services
7. Poor quality of food
8. Poor quality of medical services
9. Inattentive attitude of the population towards foreigners
10. Dirty streets, other public places
11. Other
12. I don’t know
13. I didn't have any problems
Your further wishes and recommendations concerning the organization of educational process at SPSU _______________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Thank you for participating in the poll!
Date: 2016-01-03; view: 1221
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