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Match the words and phrases (a-f) with the pictures (1-6).a single room d family room b double room e en suite room c twin room f dormitory
2 The receptionist (R) at the Hotel di Lago is taking a telephone reservation from a guest (G). Read the first part of the dialogue below. How many functions (a-f) does (R) do, and in what order?
a Ask when the reservation is for. b Ask for the guest's name. ñ Give the price of the room. d Ask how many nights the guest is staying. e Give the name of the hotel. f Ask for a credit card number. R Hello. Hotel di Lago. Can I help you? G Hello. I'd like to make a reservation, please. RCertainly. When is it for? GFor the weekend of 25th and 26th June. R OK. How many nights is that for? G Three nights - Friday, Saturday, and Sunday. R Is that a single or a double room? G A double room, please. With a bathroom. R All our rooms have a bathroom. That's 120 euros per night, including tax. G That's fine. R Would you like a smoking or non-smoking room? G Non-smoking, please. ROK, so that's a double room, non-smoking, for three nights, from Friday 24th to Sunday26th June. G That's right. 3 Look back at the things a receptionist needs to do when taking a reservation. Can you add to the list? Vocabulary Complete the second part of the dialogue with the words in the box. confirmed ■ credit card ■ expiry date ■ name RCan I have your___________, please? G Yes, it's Dowling, Anita Dowling. R Sorry, can you spell that, please? G Yes, it's A-N-I-T-A, Dowling, D-O-W-L-I-N-G. R OK. Can I take your details? G It's a Visa card, number 4838 1867 3324 0089. R Let me just check ... 4838 1867 3324 0089. G That's right. R And what's the_______? G It's 09/05 - September 2005. R OK, that's all for you, Ms Dowling. We'll look forward to seeing you on 24th June. G Thank you very much. Goodbye.
Speaking - Work in pairs. Read the telephone dialogues in - Work in pairs. Read the reservation form Hotel Dubrovnik Customer reservations Arrival date16 March Departure date18 March Room typesingle, non-smoking Guest's nameTony Jamieson Telephone no.(00 44) 020 8769 7883 E-mail addresstdjamieson@totalize.co.uk Room ratesSingle 125 Credit card details Type of card (Visa, Amex, etc.) Mastercard Cardholder's nameMr T. Jamieson Card number5432 6172 2351 9846 Expiry date11/04 Get real Work in groups.Find out what types of hotels and room prices there are in your town or area. Create a short guide for visitors. Remember to include a budget option, a mid-range option, and a luxury option if you can. Use your price guide to practise role playing the dialogue.
Do you have a sense of humor? Date: 2015-12-24; view: 1823
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