In the first part of the work was identified the problems of JEEVES PLC, robots manufacturing company. After all work, recommended solutions were proposed. This is the second part of assignment. This report focuses on creating of project for the implementation of recommended solutions.
The first chapter of work tells about objectives of current project. Then follows project scope part which focuses on including and excluding deliverables, risks, constraints and assumptions.
This work aims on project implementing that will lead to a total organizational quality culture.
Quality orientation is a mandate that every organization is working towards. The key to success lies in how well each employee is motivated and inspired to deliver quality work. The manager pays a crucial role in fostering a quality culture in the organization.
Culture is the shared beliefs, values, attitudes, institutions, and behaviour patterns that characterize the members of a community or organization (Appendix 1).
To successfully create and inspire quality culture into the staff, management need to:
- Set quality standards for the workgroup so that every associate has a common reference point. Ask the team to help develop the quality standards. Specify gradations in quality standards - from minimum acceptable quality to superlative quality.
-Educate the team about the implications and effects of substandard quality. Quantifying the costs of substandard quality is a powerful way to communicate the importance of quality consciousness. Also, make education about quality a big part of the induction process.
-Create training manual for the department that outlines quality standards for each task. Make the manual a compulsory reading as part of the induction phase. Revisit the manual every year as refresher courses; use mini-quizzes to reinforce the shared knowledge.
-Convene team meetings that involve every team member. Ask every person to share his or her "to-do lists' and commitments. A public commitment will act as a "pressure point" for compliance. A shared understanding of the complexities of each associate's task is a desirable by-product of the team meetings. It enables the team to appreciate and respect each other's quest for quality compliance.
-Convene a "quality" meeting every quarter to discuss the workgroup's success in meeting its quality standards. Do a quick informal check-in with the workgroup's customers on the quality of work delivered and use the results to spark discussion during the meetings. Start a "quality case-study" portfolio to document each task-force improvements; it can serve as a valuable reference.
-Create monthly or quarterly awards for quality based on predetermined quality standards. Ask team members to nominate the fellow-associate they think has contributed the most towards upholding quality.
As this work is about the project implementation, the first task is to define what the objectives of forthcoming project are. No matter on what are project focuses: business, home or education, the first and important part is defining goals and objectives. Project will success only if it has clear objectives. It is a major responsibility that lies on the shoulders of project management.
List of project objectives according to the first part of assignment presented below:
∑ Total quality culture creation
∑ Productivity rate increase
∑ Staff turnover and absenteeism decrease
∑ Product quality improvement
Project managementís terms of reference are analysis of all aspects of the organizational structure in order to create culture of quality, increase productivity, and improve product quality, decrease staff turnover and signs of absenteeism.
Deliverables of the project includes:
∑ New quality culture
∑ Higher productivity
∑ New training for employees
∑ Higher quality
∑ Implementation of new services
∑ Maintenance of the new system
Project risk management method
Companies mostly consider the risk management as a something negative, as a string of disasters or external demands. But this process is found to be beneficial once as it well designed.
Next steps were used as a risk management approach:
∑ Risk identification
∑ Risk analysis
∑ Risk prioritization
∑ Create action plans
∑ Monitor progress
∑ Moral hazard
∑ Adverse responses
∑ No impact of project objectives achievement
∑ The quality improvement of product must cost no more than $10000 per item to manufacture
∑ Project must be done by the end of the year
∑ The need to finish work within the available resources
∑ Business stakeholders will provide certain application before a given date