Unit VI. Technical means of communication

banner

can you hold on?

chat room

could I leave a message?

could you put me through to Mr. Brown?

could you speak up, please?

cyberspace

cyberstore

email

encrypted

hold the line, please

home page

I am afraid he is out at the moment

I can’t get through

I have to make a call

I want to book a call to Moscow

I’ll call back later

I’ll see if he is in

icon

interactive

is that Mr. Green?

is there any message?

link

modem

Mr. Jones is on the other line

Mr. Roberts is not available

net (internet)

online

phone book

service provider

software

sorry to have troubled you

speaking

surfing the net

the line is engaged

this is a private residence

this is Peter Smith calling

to make a long-distance call

web(world wide web)

webzine

who is calling, please?

you have got the wrong number

Unit VII.Business ethics

bribery

copycat

dishonest

glass ceiling

illegal

negative publicity

product tampering

to accuse

to contaminate

to discriminate

to prosecute

to recall

to withdraw

unethical

unfair

Unit VIII. Negotiating skills

a graph

a negotiation strategy

a well-structured talk

agree on a procedure

agree on a procedure

agree terms

agree terms

an important point

an inter-personal process

an opening position

as you can see…

at this stage

bargain

celebrate

change the subject

close

create a rapport

create a rapport

deal with

enthusiastic attitude

expand a point

expressive body language

eye contact

have a look at…

have lunch

I’d like to point out…

listen and take notes

main points

make counter-proposals

negotiation strategy

repetition

rhetorical questions

sense of humour

set out proposals

set out proposals

specific language

thorough subject knowledge

to accept something on one condition

to be in two minds

to be nearing agreement

to be willing to accept a compromise

to bear in mind

to change one’s mind

to digress for a moment

to find a mutually acceptable solution to an issue

to find a solution

to give you an example of what I mean

to give you the background to this…

to go back to what I was saying

to have second thought

to invite questions

to make a snap decision

to make a suggestion

to make something clear

to move to the next point

to offer an alternative

to quote some figures

to revise an offer

to say a bit more about that

to see some movement on …

to set the tone for the interaction

to solve a problem

to start with

to sum up

to take into consideration

to understand somebody correctly

visuals

Unit IX.Business correspondence

anticipate (v)

appropriate

book (v)

claim (v/n)

compliance

complimentary

confidence

confirm (v)

congratulate (v)

credibility

current rates

deal with (v)

delivery

emphasize

enquiry

failure

favorable

immediately

impact

in advance

insurance

letter of credit

look forward (v)

order (v/n)

prompt

proof-read

proposal

quotation (bus.)

references

remittance

request (v/n)

respond (v/n)

retailer

salutation

sample

terms

urgent

Date: 2015-12-24; view: 992