Professional Competencies

A. Managing Information Organizations

Information professionals manage information organizations ranging in size from one employee to several hundred employees. These organizations may be in any environment from corporate, education, public, government, to non-profit. Information professionals excel at managing these organizations whose offerings are intangible, whose markets are constantly changing and in which both high-tech and high-touch are vitally important in achieving organizational success.

A.1	Aligns the information organization with, and is supportive of, the strategic directions of the parent organization or of key client groups through partnerships with key stakeholders and suppliers.
A.2	Assesses and communicates the value of the information organization, including information services, products and policies to senior management, key stakeholders and client groups.
A.3	Establishes effective management, operational and financial management processes and exercises sound business and financial judgments in making decisions that balance operational and strategic considerations.
A.4	Contributes effectively to senior management strategies and decisions regarding information applications, tools and technologies, and policies for the organization.
A.5	Builds and leads an effective information services team and champions the professional and personal development of people working within the information organization.
A.6	Markets information services and products, both formally and informally, through web and physical communication collateral, presentations, publications and conversations.
A.7	Gathers the best available evidence to support decisions about the development of new service and products, the modification of current services or the elimination of services to continually improve the array of information services offered.
A.8	Advises the organization on copyright and intellectual property issues and compliance.

Applied Scenarios

• Develops strategic and business plans that support the host organization's goals and that establish long-term stretch targets and near-term priorities for the information organization.

• Inspires a shared vision and creates a compelling mission for the organization that energizes people to work towards achieving its strategies and delighting its clients and key stakeholders.

• Conducts market research of the information behaviors and problems of current and potential client groups to identify concepts for new or enhanced information solutions for these groups. Transforms these concepts into specialized information products and services.

• Sets clear performance expectations linked to organizational strategies and priorities.

• Provides professional development opportunities for staff members.

• Calculates a return on investment for information services and products or develops other measurable contributions of the information organization.

• Clearly demonstrates the value-add of the information organization to clients and key stakeholders through communications with top management.

Date: 2015-12-24; view: 919

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